Manager Customer Service

Leon C. Davis

P.O. Box *** • Pawling, NY ***** • (C) 845-***-**** (H) 845-***-**** • Email: *************@*****.***

Objectives

To obtain a leadership position where I’m able to utilize my management skills in an established, upbeat environment where I will be able to

implement the Companies strategies, while meeting & exceeding the companies goals. The opportunity to utilize my management & analytical

skills to decrease costs, build revenue, & motivate staff to maximize efficiency. Attention to detail & give 100+% efforts to attain all the goals

necessary to accomplish the tasks at hand for the company and clients.

Summary of Qualifications

Motivated, hands-on professional with a successful track record of accomplishments in the Mortgage industry, Property management, retail

sales, as an entrepreneur & Administrator of a juvenile detention facility.

Professional Experience

NYS Office of Children & Family Services Red Hook, NY

Administrator on Duty 5/2012 – Current

• Supervising, Evaluating, & Case management of juveniles, partnership with other agencies, families, & schools; placement of youth in

treatment programs in the community for youth referred to the agency.

• Agency liaison between youth under care of OCFS & the different service providers, courts, social services, non-profit agencies.

• Promote, maintain a safe, secure, & structured environment while overseeing the facilities daily operations as the facility director’s designee.

• Assists in the analysis, interpretation & implementation of Federal, State, Agency, & facility regulations, policies & procedures regarding

youth's services, programs, staff, visitors, vendors, and contractor. Responds verbally & in writing to facility issues, inquiries or complaints

related to youth & staff; conducts administrative reviews, investigations, & prepares reports.

• Conducts Justice Center Closeouts: Third party investigations of alleged abuse by staff and or juveniles, & Oversee the facilities classification

of youth.

• Supervise staff, manage staff Scheduling, timesheet approvals, new staff interviews, employee performance, coordinate staff training

programs, Video Reviews & other matters, as dictated by facility needs.

Verizon Wireless Zone Danbury, CT

Assistant Store Manager 7/2011 – 3/2012

• Ensure customer satisfaction by providing a superior customer experience

• Maintain inventories at adequate levels, promote sales, and maintain the appearance of the store.

• Complete accounting and paperwork associated with daily cash receipts and conduct physical inventories.

• Meet assigned sales performance and profitability criteria.

• Set appropriate individual performance standards for the store based on company standards.

• Develop, implement and monitor the stores prospecting plan to increase sales.

• Facilitate and participate in weekly staff training/educational sessions to increase knowledge, create high levels of motivation, and inspire team

to achieve results.

• Establish and monitor store work schedules and staffing issues to effectively manage payroll expenses, conduct staff evaluations, hiring’s,

terminations, performance reviews with store manager. Oversee all aspects of the daily operation with store manager.

• Exhibit a high level of leadership presence within all aspects of the business and other internal departments.

• Analyze various business reports for trend analysis for strategic planning purposes

Leon C. Davis

P.O. Box 813 • Pawling, NY 12564 • (C) 845-***-**** (H) 845-***-**** • Email: *************@*****.***

Proficio Mortgage Ventures, LLC. Orlando, FL

Outside Loan Originator / Independent Contractor 4/2010 – 8/2012

• Originated loans & aggressively sold various mortgage products.

• Assisted in processing all mortgage applications keeping applicants at ease by acknowledging their need for accurate information & clear

explanations throughout the loan process.

• Networked with various referral sources offering a multitude of products for first time home buyers, purchases, refinances, & Investors.

• Knowledgeable in the following products and guidelines: FHA, VA, USDA, Reverse, Fannie Mae, & Freddie Mac, products.

• Creative and diversified marketing campaigns to acquire new business in an effort to continue to increase revenue.

• Maintain compliance with Federal, State lending regulations, guidelines & Bank underwriting policies.

TD Funding Inc. Brewster, NY

Owner 12/2005 – 12/2011

• Assist applicants with residential and commercial mortgage originations.

• Consulted with real estate investors on acquisition & financing of investment properties.

• Excellent customer service, Innovative marketing campaigns, networked with CPA’s, Lawyers, Realtors, Builders, Property Mgrs., Title Co.’s,

& word of mouth to help increase new business.

• Supervised mortgage processor & office Asst.

Reservoir Realty, LLC. Brewster, NY

Assistant Property Manager 6/2003 – 11/2008

• Negotiated new lease terms, lease renewals, and conducted lease signings for Residential properties

• Responsible for on time collection of tenant rents and overall property management duties for 250 units.

• Ensured units were move in ready, working with maintenance staff, contractors, etc. to verify all projects were accurately completed on time

and on budget.

• Presented residential units to potential tenants and buyers.

• Conducted marketing campaigns

• Responsible for ensuring properties managed maintained high occupancy rates.

• Signoff on all credit & background checks on potential tenants.

• Liaised with Government & non-profit agencies (Section 8, Social Services) to help secure and or continue tenant funding

• Worked with upper management and property owners on submitted bid requests, assisted with reviewing bids, and selecting bids for capital

projects to be completed on properties managed and or owned.

• Managed all Tenant needs from lease signing through the conclusion of their lease.

• Supervised and delegated workloads to staff, managed client expectations, conducted random site visits on all properties, and emergency on

call duties for multiple properties.

• Worked with Property Manager on the daily operations and management of the various properties managed.

Education & Trainings

Mercy College Dobbs ferry, NY

Leon C. Davis

P.O. Box 813 • Pawling, NY 12564 • (C) 845-***-**** (H) 845-***-**** • Email: *************@*****.***

B.S Business Management 5/2003

Jefferson High School Schendoah Jct. W.V

First Class Diploma 6/1996

New York State Certificate of Training Red Hook, NY

Basic Academy Training 11/2012

First Aide & CPR Certified 6/2014 – Current

Federal NMLS Number 4/2010 - Current

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