Sales Customer Service

DOUGLAS MCNEIL

**** **** ** ** **** #*** • Buford, Georgia 30519

************@*****.*** • 678-***-****

SALES MANAGEMENT

Revenue Generation • Customer Service • Team Leadership

CUSTOMER FOCUSED AND RESULTS DRIVEN SALES LEADER WITH HISTORY OF FORGING STRONG CLIENT RELATIONSHIPS,

STRATEGICALLY MARKETING BROAD RANGE OF PRODUCTS AND SERVICES, AND CONSISTENTLY EXCEEDING SALES TARGETS WITHIN

HIGHLY COMPETITIVE INDUSTRIES. ACCOMPLISHED MANAGER AND TRAINER, MENTORING STAFF TO IMPROVE SALES TECHNIQUES,

ADVANCE PRODUCT KNOWLEDGE, AND ENHANCE CUSTOMER SERVICE DELIVERY. ADEPT AT SWIFTLY LEARNING AND MASTERING

NEW INDUSTRIES, PRODUCTS, AND TECHNOLOGIES; DEDICATED TO CONTINUOUS PURSUIT OF PERSONAL AND PROFESSIONAL

GROWTH. PROFICIENT IN WINDOWS AND MICROSOFT OFFICE SUITE (WORD, EXCEL, OUTLOOK, POWERPOINT).

CORE COMPETENCIES

• Consultative Sales • Relationship Management • Marketing & Advertising

• Recruitment & Hiring • Customer Satisfaction • Product Knowledge

• Promotional Strategies • High impact Presentations • Mentoring & Coaching

PROFESSIONAL EXPERIENCE

BEST BUY Buford, Ga

Cultivate rapport and build strong relationships with customers, ensuring end to end needs are met

across mobile products and services.

Mobile Sales Consultant, 2012 to 2013

Provide personalized and attentive client service, leveraging technical expertise to educate customers on

broad range of product and service options; offer customized recommendations and close sales. Manage

all aspects of sales, including preparing customer contracts / warranties and processing payments.

Maintain up to date knowledge of wireless products, accessories, pricing plans,

Bonus were paid month based on matric that the mobile department had to meet. Numbers and values

changed monthly.

AT&T Deerfield Beach, Fl

Marketed and sold diverse line of telecommunications products and services, including personal and

business wireless, landline phones, and fiber optic television and computer internet.

Sales Consultant, 2003 to 2009

Communicated with clients to assess product and service requirements, preparing and presenting tailored

solutions aligned with customer needs. Addressed and resolved equipment, service, and billing issues.

DOUGLAS MCNEIL • Page 2

Commissions hanged monthly. Commissions were paid on equipment, rate plans, features, &

accessories,

CARMAX Norcross, Ga

Provided attentive, knowledgeable client service to support high levels of customer satisfaction and

retention.

Sales Consultant, 2001 to 2003

Actively listened to client needs, presenting appropriate product and service offerings; answered

questions and closed sales. Prepared transaction paperwork; processed credit applications. Followed up

with prospective customers. Provided training and mentoring for new sales consultants.

Awarded as part of salary. Part time was 4 6 cars per week, 50% extended maintenance plan,

accessories. Cars were worth $100.00 – $150.00 per car depending on promotion going on, maintenance

plans were $50.00 $100.00, depending on promotion going on.

SPINNER NORTH AMERICA Norcross, Georgia

Innovated and launched strategies for successfully introducing cutting edge, high tech products to US

market.

Western Regional Sales Manager, 1999 to 2001

Engaged with customers, evaluating needs, gathering requirements, and presenting customized

recommendations for technology products. Educated clients and sales representatives across broad

range of products and services.

Key Achievements:

Prospected, closed, and actively managed company’s first multimillion dollar customer account.

Contributed to management team tasked with established market presence in N

orth America for German manufacturer.

Leveraged advanced training in telecommunications to convey new materials and technology

designs in widely accessible, easy to understand terms for clients and colleagues.

Bonus awarded yearly, up to 35% of base salary, based on achieved matrixes

COAXITUBE, INC. Salisbury, Maryland

Held full accountability for sales and distribution across national and international channels while directing

efforts of robust sales force.

Sales Manager, 1993 to 1999

Developed and implemented marketing / advertising and promotional strategies, including trade show

presence. Directed recruitment, hiring, and training for global team with sales representatives in United

States, Europe, Asia, Middle East, and Central America; managed, motivated, and mentored staff.

Traveled to client sites, delivering presentations on new products and addressing customer requirements.

Key Achievements:

Played instrumental role on management team that influenced European manufacturer to enter

US market, personally delivering sales presentation that secured funding to expand product line

and increase market penetration.

Swiftly learned and mastered industry nuances and became well versed in product specifications,

serving as key company resource and receiving accolades from management.

Out of business, Sales Managers with this company did not receive bonuses, but full salary and

generous perks.

E DUCATION

Bachelor of Science in Marketing

UNIVERSITY OF NEW HAVEN West Haven, Connecticut

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