Customer Service Sales

JESSICA S JORDAN

***** ******* *******, ********, *.A 20166 703-***-**** • ***************@*****.***

QUALIFICATIONS SUMMARY

Experienced and highly motivated professional leveraging track record of providing exceptional service and supporting business development objectives toward Customer Service, Sales roles & Interpretation and Translation services.

Proven ability to communicate effectively with existing and potential clients to discuss requirements and fully resolve issues.

Excel at contributing to sales by promoting products targeted to specific customer needs and ensuring high retention rates.

Strong time-management skills; able to prioritize competing responsibilities and organize workflow to meet challenging deadlines.

Contribute to team environments or work independently as required; develop and maintain strong working relationships with coworkers and management at all levels.

Highly organized and detail-oriented; adept at accurately managing complex records and data. PROFESSIONAL EXPERIENCE

AMERICAN HIGH-TECH TRANSCRIPTION, Largo, FL 08/2014- PRESENT

Spanish Linguist

Evaluate and assess information value. Translate Government-selected text, audio and video materials and integrate this information with all source analysis and then transcribe information into required format.

LANGUAGES UNLIMITED, Orlando, FL / WORLD LANGUAGE SERVICES, Milton, WA / LIBERTY LANGUAGE SERVICES, Vienna, VA PRESENT

Freelance Interpreter

Work on-call, (English to Spanish- Spanish to English). Conduct Interpretation services for various assignments- focusing on Medical and/or Insurance Enrollment meetings, appointments, phone calls etc.

FREELANCE TRANSLATOR AND INTERPRETER, 12/ 2005- Present

Interpreter/Translator

Work for different Clients on Interpretation/Translation work- some Court Interpretation. Translation projects are time-sensitive and confidential documents on Custody or Divorce matters, (English to Spanish- Spanish to English).

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GOETZ PRINTING, Springfield, VA

JESSICA S. JORDAN

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Building long-term Client relationships by offering one-on-one full service printing capabilities. Serving Clients with cost saving solutions while consistently analyzing and cross-referencing products and services that meet their individual needs.

SHERIDAN MAGAZINE SERVICES, Ashburn, VA 10/2006 04/2012 Account Manager

Coordinate with sales team to achieve sales goals, generating new business and promoting client retention. Respond to client requests and resolve complaints, analyzing situations to determine proper solutions; communicate client requirements to production. Organize workflow to meet deadlines and client satisfaction. Develop and maintain positive client relationships to drive continuing sales.

Promoted to Customer Service Representative after six months as assistant.

Initially assigned five accounts and currently managing 30 accounts with average of $500,000 in

Consistently ensured high rates of client satisfaction through effective communication and focus on fully meeting requirements.

Saved client $25,000 by going beyond basic responsibilities to identify and correct error.

PANERA BREAD COMPANY, Reston, VA 1/2005 10/2006

Oversaw operations to ensure efficient service and compliance with product quality standards. Supervised up to 15 employees and promoted positive customer service. Assisted General Manager in managing employee hiring and training. Contributed to profit and loss management, to include implementing cash- handling procedures, managing labor and inventory, and reviewing financial reports. Implemented preventive maintenance to meet corporate standards for equipment, facility, and grounds.

Successfully led team, promoting productive and customer-focused environment, to include implementing Employee of the Week program to motivate staff.

Support profitability by managing staff levels based on business volume and implementing new products.

STATE FARM INSURANCE, Arlington, VA 1/2000 7/2000

Assisted agent and sales team with achieving sales goals as well as day to day office activities. Shared information on how to help grow the agency and become more efficient. Processed claims and followed up with clients to ensure their satisfaction. Assisted agency in customer retention as well as maintaining updated client files and reports.

Developed and maintained strong working relationships with Underwriters to facilitate effective operations.

Obtained additional Hispanic clientele through fluency in Spanish.

Provided strong client service, to include assisting clients involved in auto accidents.

SHERATON NATIONAL HOTEL, Arlington, VA 4/1999 1/2000

Guest Services Representative

Registered incoming guests and provided information on hotel and community services. Responded to complaints and resolved issues. Maintained inventory of vacancies, reservations, and room assignments. Compiled and maintained daily record sheets and guest accounts.

CERTIFICATION

Certified Medical Billing Specialist 10/2000.

Active Secret Security Clearance: ICE. Effective date: 09/22/13.

ALTA Testing: 4+ scores in Reading, Writing and Comprehension 07/2011. Court Interpretation Orientation Program- Fairfax Court 09/2014.

EDUCATION

Strayer University, Loudoun V.A- Feb 2008- June 2009. Northern Virginia Community College Sep 1999- June 2000

Associations and Memberships:

- Member of the National Society of Collegiate Scholars

- Charter Member of the National Language Service Corps.

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