Customer Service Sales

Jessica Cortez

*** *. **** ***. **** Casa Grande, Arizona 85122 ************@*****.*** 520-***-****

OBJECTIVE. ...

EXPERIENCE

Old Navy:Customer First:

•Coordinates with leaders, stock and sales associates to ensure a positive, friendly and efficient customer experience

•Acknowledges and provides assistance to customers; locates merchandise efficiently using various methods; answers questions quickly and accurately

•Prevents theft and loss through positive customer engagement and application of Gap Inc. loss prevention techniques

•Balances the needs of customer, team and task as directed by store leadership

Then Team:

•Communicates with customers and employees in a friendly and respectful way; contributes to a safe and positive work environment

•Upholds all company policies as outlined in the Policy & Procedure guide, including Code of Business Conduct and the Employee Policy Guide

•Follows direction provided by store leadership; interprets and acts quickly on business priorities

•Positively represents the brand and store by adhering to the Employee Appearance Policy

And Task:

•Meets or exceeds company productivity standards for all operational processes: Shipment Processing, Markdowns, Merchandise Signage, Replenishment and Recovery of Sales Floor and Stockroom

•Prepares and executes shipment assembly line tasks to company standard; flexes to all areas of the shipment line as needed

•Coordinates with leaders and fellow associates for the preparation and placement of merchandise on selling floor

•Identifies and communicates opportunities while replenishing size specific quantities throughout the store in response to sell thru

•Ensures neat, clean and organized areas throughout the stockroom and selling floor; performs all assigned cleaning duties

•Ensures unsold and/or returned merchandise is returned to the selling floor within established company standards

Target: Sales Floor/Customer Service/Stock Fresno, Ca 11/2001-03/2008

Responsibility:Provide fast, fun and friendly checkout service.

•Resolve guest concerns in a positive, helpful manner.

•Work as part of a team

•Neatly stock items on shelves and process transactions.

•Maintain a clean, great-looking store.

•Identify and report safety concerns promptly

•Deliver a great-looking, fully-stocked sales floor.

Department of Economics Security:childcare Casa Grande, Arizona 3/2011-01/2015

Responsibility: 1) Observe and monitor children's play activities.

2) Keep records on individual children, including daily observations and information about activities, meals served, and medications administered.

3) Instruct children in health and personal habits such as eating, resting, and toilet habits.

4) Read to children, and teach them simple painting, drawing, handicrafts, and songs.

5) Organize and participate in recreational activities, such as games.

6) Assist in preparing food for children and serve meals and refreshments to children and regulate rest periods.

EDUCATION

Gateway High School Clovis, Ca June 2001

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