Project Manager

An accomplished, results driven Information Technology Project Management

professional with 15+ years of experience in managing/delivering complex

corporate IT projects and leading organization's IT process improvement

practices. Ability to rewrite documentation and complex specifications,

including documenting business processes for ease of readability and

comprehension. Self-starter, energetic, enthusiastic, that is willing/ready

to take on new opportunities and challenges. A proven leader able to

respond to challenges with confidence, determination and focus.

Core Strengths

Team Leadership, Mentoring, Training & Management

Process Operations Documentation

Project Planning & Implementation

Problem Resolution & Escalated Customer Support

Negotiations, Mediations & Problem Solving

Vendor Relations & Management

New Technology Initiatives

Relationship-building & Retention

Team Building

Motivation & Support

Business Process Improvement

Resource Management

Budget Management

Proficient in MS Office Suite

PMO Set-up & Management

Change Management

Process Improvement

Professional Background

ScanSource OUI Managed Services/Scan Source Services Group 2013 - Present

IT Project Manager/Team Leader

Co-teams with Vendors/Contractors to create and document standardized

processes when providing services/support to end users/business partners that

includes; project timelines, timely updates, install/remote documentation and

services/support closure hand-off.

Coaches and mentors a team of Project Coordinators (PCs) on managing and

delivering small to medium projects to meet or exceed end user/business

partner expectations.

Transformed Project Coordination team by leading cross training initiative to

enhance productivity, skills and abilities, while improving job satisfaction.

Optimized knowledge sharing/management by co-locating reference documentation

centrally.

Crafted and executed documentation plans, project schedules and resource

needs for new projects submitted for deployment.

2007 - 2013

ScanSource OUI Managed Services/Scan Source Services Group

IT Project Manager

. Provides project leadership to a diverse team of professionals in

handling large/medium VoIP telecommunications enterprise telephony

system projects, Wi-Fi and Polycom, including: budget control;

production timetable; status reporting; client/project team

coordination; and quality assurance

. Defines and achieves client needs through one-on-one sessions and on-

going communications

. Plans, develops and lead complex projects from inception to

completions, delivering projects on-time and within budgets

. Establishes overall success criteria of projects, including scope,

time, cost, technical and performance parameters for successful

delivery.

. Establish and implements procedures to develop and enhance team

members skill-sets in handling small to large enterprise projects

successfully

. Monitored and managed contractors, consultants, and third party

suppliers for each project as required to meet or exceed Business

Partners expectation

. Identified, documents and communicates standard operating processes

for Project Managers, Account Managers, Technical Team and Project

Coordinators that enhances project management practices within the

organization

. Documented and distribute project deliverables to Business Partners at

the conclusion each project

. Teamed with End Users, Business Partners, Project Stakeholders and

other management to establish progress and direction of the project by

achieving goals, reaching targets, solving problems and mitigating

risks

IT Data Center (Co-Op) 8/2005 - 8/2006

Norfolk Southern

Data Center IT Co-Op responsible for managing facilities (e.g.,

building/systems security access, electrical power, fire suppression) at

acceptable levels and report to Manager

Prepared and distributed reports to Managers and Executives identifying

change coordination management on a monthly basis. Monitored hardware

inventory installations and established inventory control guidelines

Captured requirements for consolidating data centers

Managed, tracked and communicated data center activities by updating Data

Center Intranet Website

Senior Project Manager 1/1999 - 7/2001

Lucent Technologies, Inc.

Coached and developed a team of Project Managers

Project managed high profile end-to-end enterprise-wide projects critical to

key corporate strategies. Assessed customer needs, defined scope, prepared

project plan, documented milestones & timelines, communicated updates and

tracked deliverables with multi-cultural project team members worldwide

Met project deadlines as agreed on 100% of the time within scope, time and

budget

Project Manager/Telecommunications Manager/Services Delivery 1/1990 -

Manager/ Provisioning Manager 12/1998

AT&T

Managed day-to-day telecommunications requirements by identifying and

scheduling needs to Vendors, Contractors and Exchange Carriers for multiple

AT&T locations in Georgia and Alabama

Served as a member of ATT 100 for 1996 Olympic Games responsible for project

managing set-up of telephony systems at Olympic Venues (Main Operations

Center, Ticketing, Beach Volleyball and Women Softball).

Coached eleven (11) Service Order Administrators (SOAs) with submitting

orders and processing to Local Exchange Carriers for toll free and private

line services, as well as validating Firm order Confirmations (FOCs) from

Exchange Carriers for services installation

Provisioning Manager responsible for six (6) Special Order Clerks with order

processing of services to/from Local Exchange Carriers to meet customer

provided due dates. Managed ordering & installation of facilities (T1s, T3s,

SONET ring, IFBs, etc.) termination with Local Exchange Carrier into building

main point of entry (MPOE). Scheduled and coordinated facilities extension

from MPOE to demarcation in various AT&T locations.

Education

. Bachelors of Information Technology (BIT), Clayton State University,

Morrow, GA., 2008

Training

. Project Management Master's Certification Program - Stevens Institute,

1998

Certification

. Certified Project Management Professional (PMP)-Project Management

Institute (PMI)

. Convergence + Avaya Certified Associate (ACA)-CompTIA, 2009

. Avaya Professional Sales Specialist (APSS) Certification, 2010

. Aruba Certified Mobility Associate (ACMA), 2011

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