Customer Service Sales
Resume:
KOKILA R ENGLISH
**** ********** **, *******, *******
**********@*******.***
Professional Summary:
I would love to work for a company where I may utilize my skills and provide growth
within a company.
SKILLS:
Department Manager Windows/Walls Feb 2009-Present
Lowe's Home Center, Houston, TX
EXPERIENCE:
•Greets customers in person and by phone, answers questions, addresses concerns,
and offers assistance as needed. May demonstrate product uses, operation,
specifications and maintenance.
•Handles all types of customer transactions; receives payment and/or obtains credit
card authorization and is responsible for ensuring accuracy of such processes.
•Provides training for new sales floor associates on basic policies and procedures
related to point of sale computer system.
•Recruited Independent Subcontractors, who can properly install Product for
customers home and acted as Liaison between customers and installer to insure
products was installed correctly. Would work with installers on scheduling Jobsite
inspections.
•Responsible for Material Management which includes maintaining all receiving and
shipping documents from suppliers and vendors, managing deliveries, verifying
and tracking material.
•Direct and coordinate activities of businesses or departments concerned with the
production, pricing, sales, or distribution of products.
•Review financial statements, sales and activity reports, and other performance data to
measure productivity and goal achievement and to determine areas needing cost
reduction and program improvement.
•Manage staff, preparing work schedules and assigning specific duties.
•Establish and implement departmental policies, goals, objectives, and procedures,
conferring with vendors, organization officials, and staff members as necessary.
•Perform various office clerical tasks such as filing, copying, mail distribution, work
processing, spreadsheets, data input, verifying mathematical accuracy, and other
routine office functions. Would Process payroll by reviewing and verifying payroll
information.
•Determine goods and services to be sold, and set prices and credit terms, based on
forecasts of customer demand.
•Perform sales floor work, such as greeting or assisting customers, stocking shelves,
or taking inventory.
•Manage the movement of goods into and out of production facilities.
•Plan and direct activities such as sales promotions, coordinating with other
department heads as required.
• Plan store layouts or design displays.
Customer Service Manager Jun 1995-Oct 1998
Comp USA, INC. Houston, TX
• Resolve customers' service or billing complaints by performing activities such as
exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from
invoices and prepare invoices for returned goods.
• Greets customers in person and by phone, answers questions, addresses concerns,
and offers assistance as needed. May demonstrate product uses, operation,
specifications and maintenance.
• Handles all types of customer transactions; receives payment and/or obtains credit
card authorization and is responsible for ensuring accuracy of such processes.
• Provides training for new cashiers on policies and procedures related to point of sale
computer system.
• May oversee the checkout stations and the effective operation of the front of the
store: regularly monitors checkout stations to ensure adequate cash available.
• Assists by preparing sales tickets and operating point of sales terminal as needed.
Ensures that checkout areas are properly maintained in clean and orderly condition;
approves transactions that require multiple reviews.
EDUCATION:
Diploma: Medical Billing & Coding May 2003
Polytechnic Institute, Houston, TX
GED: English, May 1997
Eisenhower High School
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