Technical Support Management
Resume:
Steven A. Koehler
P.O. Box ****, Cary, NC ***** 919-***-**** *************@*****.***
Objective
Seeking full-time employment in a position where I can apply my strong organizational skills, team leadership skills,
and technical ability.
Background
28 years experience in business and industry including supervision, business services, distribution, and customer
support.
Employment
Bio Process Technician June 2011 – Present
Merck Durham, NC
• Participates in and assists with the development and execution of personnel training
• Performs general maintenance and assists in troubleshooting of equipment
• Provides all documentation and clerical functions necessary to allow proper accountability and traceability of
product
• Demonstrates proficiency with Distributed Control System and other automated systems (including, but not
limited to, SAP, MES, NG LIMS, HanDEL, Word, Excel)
• Maintains, cleans, and prepares equipment used in vaccine production in a clean room setting
• Schedules and performs environmental monitoring during processing and records
Processing Operator November 2008 – May 2011
Bio Merieux Durham, NC
• Disassembling and reassembling of parts, equipment and bulking tanks requiring sanitation
• Process manufacturing directions and work orders in a clean room setting
• Performs fill checks and determines fill volumes by using SPC
Machine Operator March 2006 – September 2008
Eaton Corporation Roxboro, NC
• Set up and operating grinding machines to remove excess materials from external surfaces
• Moves machine controls to index work piece and adjust machine for preselected operational settings
• Inspects work piece using measuring gauges or micrometers for conformance to specifications
Desktop Support Technical Lead March 2002 - February 2006
Lockheed - Martin (EPA) Research Triangle Park, NC
Provide planning support for a laboratory wide upgrade to Windows 2000 and hardware rollouts
Develop and maintain appropriate SOPs to address all aspects of support
activities
Generate and maintain weekly and monthly reports for statistical analysis and monitor productivity
Steven A. Koehler Page Two
Employment - Continued
Configuration Supervisor September 2000 - October 2001
Comark, Inc. Research Triangle Park, NC
Quality assure production configurations to 100% customer requirements
Generate and maintain daily and weekly reports for statistical analysis to monitor productivity
Prioritize client requirements and services through close interaction with sales staff
Computer Technician/Branch Manager June 1997 - September 2000
Rush Computer Rentals, Inc. Raleigh, NC
Manage all aspects of technical production and technical support for a computer rental company
Provide technical support and problem resolution to client on hardware and software related conflicts
Desktop and Server Tester for IBM, Inc. September 1990 - June 1997
Judge Group, Inc. Research Triangle Park, NC
Perform tests on hard drives, raid cards, processors, memory, CD-ROM drives, and floppy drives
Coordinate with computer engineers on tests, and write test reports on tested software and hardware
Load drivers, configure raid cards, ghost images, and general hardware and software installation
Technical Support Supervisor June 1985 - September 1990
U.S. Air Force and National Guard Fort Walton Beach, FL
Supervise, coordinate, and train computer staff and office management
Enter supervisory data and reports using the following software: MS Word, and Power Point
Certifications
Certified Process Technician (CPT), Certificate Number 010744
Bio Work, Durham Technical Community College, 13.6 continuing education units
Management & Leadership Skills Course, U.S. Air Force, 4 credit hours
Management Leadership Training Course, College of Dupage, 6 credit hours
Advanced Excel Formulas and Functions Course, Corporate Software Training, Inc.
Advanced Excel Graphs and Charts Course, Corporate Software Training, Inc.
Education
University of West Florida - Management (major)
B..A. Degree in Business Management
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