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Customer Service Management

Midland, TX
February 26, 2015

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**** ****** ***, ******* ** ***** 806-***-**** ~


The University of Texas at Austin 05/07

Bachelor of Arts: Economics

Certified: Business Foundations, McComb’s School of Business

GPA: 3.1

Relevant Course Work: Marketing, Management, Accounting, Finance, Economic Statistics,

Microeconomic Theory, Macroeconomic Theory, Management Information Systems, Business Law


NW Grimes Geological Services LLP, Canyon, Texas 04/11 – 02/15

Well Site Consultant

Worked in well site units collected, processed, logged and analyzed geological samples

Used various laboratory techniques to evaluate detailed and comp lex data for signs of oil or gas and monitored

computer recordings of drillings

Interpreted information and fed it back to the drilling team to enhance safety and success; operated and

maintained a real-time computer-based data acquisition system

Undertook some on-site maintenance, for which a knowledge of electrical and mechanical systems is useful

Took on the primary health and safety role for the well through constant monitoring of all critical drilling


Predicted dangerous situations, such as over-pressured formations; assisted the well site geologist during

operations; reported to the well site geologist and the oil company in written reports

Invenio Marketing, Austin, Texas 08/10 – 04/11

Microsoft Dynamics Account Representative

Uncovered new contacts and identified leads and nurtured them to provide qualified, sale ready leads quickly

Reached new contacts and identified qualified leads who are interested and ready to purchase Dynamics CRM

and ERP while making 100-150 cold and warm calls a day

Helped companies to take advantage of a highly intuitive interface and embedded Microsoft Office capabilities

to increase time with customers, shorten sales cycles, increase close rates, and achieve real -time insight.

Aflac, Texas 08/08 – 08/10

Account Executive

Presented and informed business owners and employees of various Aflac products and services.

Developed our policies and services in response to customer needs and maintained outstanding lasting

relationships with them.

Managed own time and schedule, in a position to help people live fully, with maximum security and confidence

P.F. Chang’s China Bistro, Austin, Texas 01/07 – 02/08


Performed all aspects of restaurant customer service in an elegant dining atmosphere.

Introduced to managerial functions while establishing customer service and communication skills

Provided excellent salesmanship and knowledge in the area of exotic wines and Chinese food.

Law Office of Becky Beaver, Austin, Texas 10/04 – 06/06

File Clerk/Runner

Demonstrated excellent communication skills with high profile clientele.

Maintained files, drafts, letters, and client information in a neat, organized manner

Handled large financial transactions on a day-to-day basis

Academic Projects/Activities

Management Information Systems, UT Austin 08/04 – 12/04

Collaborated in the development and creation of a business plan, including product, name, and logo

Managed team in the conceptualization and creation of c ompany setup design for Business Fair

Awarded 1st Place for launched business at McComb’s School Business Fair

Sigma Pi Fraternity, UT Austin 08/01 – 05/06

Vice President and Social Chair; helped raise over $10,000 for The Red Cross

Brotherhood and Intramural Committee Member

Student Government Representative


Proficient in Microsoft Windows 95/98/NT/2000/XP, MS Word, Excel, PowerPoint, FrontPage, Access, MS

Works, Word Perfect

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