Customer Service Medical Assistant
Resume:
Lynette Garcia
Bronx, NY **457
***************@*****.***
Objective: To obtain a position as a medical assistant that will allow me to showcase
medical skills both clinical and administrative, excellent customer service and
outstanding work ethic and responsibility.
Experience:
Mount Sinai Hospital NY, NY 5/2011-4/2014
FPA Practice Support Staff
Medical assistant/Clinical
Department of Ob/Gyn:
-Assist physicians with all annual visits and general checkups.
-Provide set-up of examination room and instruments in accordance with proper
sterilization techniques established by hospital and infection control policies.
-Taking and recording vitals, such as height, weight, blood pressure and temperature into
Epic patient charting electronic system.
-Venipuncture
-Assist physician with pap smears and all other culture testing.
-Assist physician with various procedures such as Colposcopy, Cystoscopy, Endometrial
biopsy, IUD insertion and removal, and Laminaria.
-Scan all patient information into Epic.
-Fax over referrals with correct information for all imaging.
-Answer all incoming emergency line phone calls and direct messages to doctor
immediately.
Department of Maternal fetal Medicine
-Assist physicians with all OB high risk patients for ultra sound and general
appointments.
-Taking and recording vitals, such as height, weight, blood pressure and temperature into
Epic patient charting electronic system.
-Perform venipuncture and all blood work for first, second, and third trimesters.
-Record heart beat if patient were to be seen only for follow up visit without ultrasound.
-Assist physicians with all wound check and post-partum visits.
-Provide set-up of examination room and instruments in accordance with proper
sterilization techniques established by hospital and infection control policies.
-Scan all patient information into Epic.
-Assist with calling transport for all inpatients.
Department of Surgery
-Assisting the physician when needed.
-Filing medical records, scanning, charting into Epic.
-Provide set-up of examination room and instruments in accordance with proper
sterilization techniques established by hospital and infection control policies.
Department of Pediatrics
(General)
- Escorting patients to exam rooms.
- Taking and recording vitals, such as temperature, height, weight and head circumference
measurements.
- Prepare patients and parents for examinations and medical procedures.
- Prepare vaccinations for physician to administer to patient.
(Allergy and Immunology)
-Taking and recording vitals, such as height and weight.
-Venipuncture
-Perform allergy tests on patients using food and environmental extracts as well as fresh
dry food and fresh fruit, measure and record size of hives.
-Perform pulmonary function testing.
-Scan patient demographics into Epic chart.
Department of Dermatology
-Provide set-up of examination room and instruments in accordance with proper
sterilization techniques established by hospital and infection control policies.
-Triage patients, record medical history, and chief complaint.
-Assist physician at all times during examinations and procedures such as biopsy’s and
excisions.
-Collect and prepare laboratory specimens.
-Venipuncture.
-Prepare B-12 or steroid injections for physicians to administer to patient.
-Prepare cosmetic patients with numbing cream for Botox and filler injections.
-Authorize drug refills as directed.
-Telephone prescriptions to a pharmacy.
-Write out prescriptions for physician to give to patients.
- Dispose of contaminated supplies, and sterilize medical instruments on a daily basis.
-Filing/scanning.
- Maintain supplies and equipment.
Department of Urology
-Taking and recording vitals, such as height, weight, blood pressure and temperature into
Epic patient charting electronic system.
-Review with patients pre-printed instruction sheets/consent forms before procedures.
-Preparation for exams and needed paperwork.
-Collect urine specimen for urinalysis dip stick and culture testing.
-Venipuncture.
-Setting up patients for cystoscopies and voiding trails.
-Dispose of contaminated supplies, and sterilize instruments and scopes per protocol.
-Provide set-up of examination room and instruments in accordance with proper
sterilization techniques established by hospital and infection control policies.
-Maintain supplies and equipment.
Department of Orthopedics
-Provide set-up of examination room and instruments in accordance with proper
sterilization techniques established by hospital and infection control policies.
-Obtain patient medical records, MRI and X-ray’s. Load images into computer or hang
images prior to physician entering the exam room.
-Escort patient to X-ray waiting area if they do not have any images or need follow up X-
ray’s ordered by physician.
-Changing and applying new bandages.
-Removal of staples and sutures.
-Cast Removal.
-Maintain supplies and equipment.
Department of Primary Care
-Taking and recording vitals, such as height, weight, blood pressure and pulse into Epic
patient charting electronic system.
-Venipuncture.
-Collect and prepare laboratory specimens.
-Perform electrocardiograms.
-Scanning patient demographics into Epic.
-Explain My Chart to patients and print out paperwork for account to become active.
-Call and schedule patient appointment only if requested by physician.
-Provide set-up of examination room and instruments in accordance with proper
sterilization techniques established by hospital and infection control policies.
Department of Cardiology, Neurosurgery, Radiation Oncology
Front desk support
-Greet patients in person or via telephone, entered and updated their
insurance/demographics in IDX system.
-Answer all incoming calls.
-Report or email all messages to physicians or other staff members.
-Schedule New or follow-up appointments.
-Communicated with staff regarding patient’s arrival, and ensured that patient’s medical
records and all paper work needed to be filled out prior to visit are available for
physician.
-Arrived patients in IDX.
- Ensured that patient had paid co-pay or collects co-pay under direction of billing staff,
providing patient with receipt following established cash-control processes.
Tracy Towers Medical BX, NY
Title: Medical Assistant 3/2010-6/2010
-Check patients eligibility for insurance
-Check patients vitals
-Perform chem strip if patient is diabetic
-Venipuncture
-Centrifuge blood specimens
-Perform INR testing if patient is using comedine
-PPD, TB, Pneumonia, B-12 and other injections performed on patients
-EKG
-Pulmonary vascular resistance testing
-Pulmonary function testing
-Autonomic nervous system testing
-Check and input results for stool hemosure tests
-Perform throat cultures on patient if ordered by physician
-Schedule/make next appointments for patients.
-Process referrals for patients if needed.
Lyon and Martin Medical Associates Manhattan, NY
Title: Medical Assistant 9/2009-10/2009
-Triage patients as they enter for doctors’ visit.
-Record vital signs and chief complaint.
-Perform specimen collection including but not limited to blood collection, urine or swab
indicated.
-Complete lab requisition forms as needed.
-Insurance verification.
-Filing and record keeping.
-Perform pulmonary function tests as ordered by physician.
-Perform EKG as indicated by physician.
-PPD implants and readings instructed by physician.
The Bronx Zoo BX, NY
Title: Cashier Customer Service 3/2008-2/2009
-Answer customers' questions, and provide information on procedures or policies.
-Count money in cash drawers at the beginning of shifts to ensure that amounts are
correct and that there is adequate change.
-Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
-Issue receipts, refunds, credits, or change due to customers.
-Maintain clean and orderly checkout areas.
- Process merchandise returns and exchanges.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
-Resolve customer complaints.
-Weigh items sold by weight in order to determine prices.
-Stock shelves, and mark prices on shelves and items.
- Greet customers entering establishments.
Danice Clothing Store BX, NY
Title: Cashier Customer Service 12/2007-3/2008
-Keeping the dressing rooms clear of clothing and clean.
-Hanging and folding items neatly.
-Answer customers' questions.
-Count money in cash drawers at the beginning of shifts to ensure that amounts are
correct and that there is adequate change.
-Maintain clean and orderly checkout areas.
-Process merchandise returns and exchanges.
-Receive payment by cash, check, credit cards, vouchers, or automatic debits.
-Resolve customer complaints.
-Greet customers entering establishments.
Montefiore Children's Hospital Summer Youth Employment BX, NY
Title: Nurse Assistant 7/2007-8/2007
-Helped nurses in the unit assist with patients; answered phones, make rounds (check if
patient needed water, extra blanket, toothbrush, pillow, etc.)
-Participated in activities with patients in the play room, arts and crafts, video games,
board games etc.
Teen Program Trainee Albert Einstein College Of Medicine BX, NY 3/2006-9/2006
Title: Trainee
-Developed skills in the area of education and employment to find and maintain good
jobs.
-Completed internships at The Kips Bay Boys and Girls Club and The Madison Square
Boys and Girls Club.
-Responsibilities included tutoring, mentoring, participating in arts and crafts, and
providing general help as needed.
Education:
Anthem Institute Manhattan, NY
Medical Assistant Diploma 2009
Astor Collegiate Academy Bronx, NY
High School Diploma 2007
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