Sean Williams
Gastonia, NC *****
828-***-**** ****************@*****.***
Summary
Bilingual customer service professional experienced mainly in food service environments, including managing customer experiences, handling monetary transactions and trained in food safety. Desiring a career change in a more office type environment (ex. secretary, insurance agent) or in a technical type environment. Willing to acquire necessary licenses.
Education
2014-2016, Gaston College, Dallas, North Carolina
Major: Paralegal Studies Special Interest: Criminal and Family Law
GPA: 4.0 - President’s List
2011 – 2012, Bloomfield College, Bloomfield, New Jersey
Major: Creative Arts and Technology. Concentration: Game Development/Game Design
GPA: 3.375
Associate of Arts, Cum Laude, August 2011, McDowell Technical Community College, Marion, NC
Major: Liberal Arts
GPA: 3.56
High School Diploma, Cum Laude, May 2011, McDowell Early College, Marion, North Carolina
GPA: Unweighted – 3.8; Weighted – 4.2
Experience
Olive Garden, Gastonia, NC September 2012 – Current
Server/Food Prep
* As a server, I managed multi-table sections with several guest in a fast-paced environment. Throughout the guest experience, I remained courteous and polite, adjusting to the atmosphere and personality of the guests (ex. playful, quiet, serious). Displayed extensive knowledge of the menu and ingredients, as well as cooking methods. I took food and beverage orders and prepared first course tray setups, often multitasking for all tables in my section as well as providing a helping hand to other servers or restocking necessary areas to keep from falling behind. Relayed special orders to the kitchen and checked with guests to ensure all orders were to their satisfaction. Acknowledged guest complaints and offered suitable options to remedy the situation and involved a manager in all customer complaints to ensure that all complaints were taken care of to the best of our abilities. Completed all monetary transactions quickly and answered any questions about payment methods and coupons/gift cards. Throughout the guest experience, I successfully suggested, informed and endorsed add-on items to reach sales goals in food and beverage areas.
* Received achievement pins for teamwork and guest satisfaction as well as frequent compliments from the guests on pace, politeness and overall satisfaction. Also received praise for keeping sales above restaurant average.
* As a food prep for the line, I displayed knowledge of food safety principals, including FIFO, logging temperatures and sanitation. Prepared homemade soups and sauces each day, as well as prepping necessary ingredients and storing them for later use according to check lists and volume forecasts. Followed company and national standards to ensure all food was handled properly. Kept track of product count.
McDonald’s, Middlesex, NJ May 2012 – July 2012
Crew Member/Shift Manager Trainee
* Began in the kitchen, prepping ingredients and assembling products. Gained experience using the fryer and grill. Managed quality control and logging. Trained in all areas of the store and learned to work all machines. Handled cash, interacted with customers, kept all areas clean and sanitized at all times. Managed orders and made sure that all customers received the correct orders and were satisfied. After showing exceptional proficiency and self motivations in all areas, I began to train as a Shift Manager, learning to delegate tasks and handle any position when necessary. Unable to finish training due to relocation for family.
L&A Cleaning Services, Plainfield, NJ September 2011 – December 2011
House Keeping
* Responsibilities included cleaning various private business offices on a schedule. Grew accustomed to completing tasks in a quick, efficient way. Learned to be precise when removing and replacing items so that the offices appeared undisturbed. Dusted, wiped the desks, swept, mopped, collected and removed trash, sanitized and restocked bathrooms. Also assisted owner/manager with company paperwork, allowing for extra experience in Excel program.
Highlights
* Conversant in Spanish
* Engaging personality
* Complaint handling and resolution
* Self motivated
* Proficiency in Microsoft Word and Mac equivalents
* Adapts quickly
* Organized
* Excellent communication skills
* Detail oriented
* Experience with Adobe design programs