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Customer Service High School

Evansville, IN
February 26, 2015

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Kelsey Small

****C Washington Avenue, Evansville I N 47715

Home: 812-***-****

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Dedicated and focused Office Assistant who excels at prioritizing, completing multiple tasks

simultaneously and following through to achieve project goals. Seeking a role of increased

responsibility and authority.


Microsoft Office proficiency Strong listener

Excel spreadsheets Independent when needed

Meticulous attention to detail Can work under pressure

Results-oriented Team leader

Strong interpersonal skills Multitasking proficient

Understands grammar 66 WPM

Dedicated team player Challenge acceptance

Resourceful Ownership

Strong problem solver Punctual

Professional and mature Thinking ahead

Time management Dual monitor experienced


Increased office organization by developing more efficient filing system and customer database protocols.

Worked closely to an insurance agency. Trained in using two computer screens at one time while taking

a phone call and multitasking between 10 programs. When in school, got the merit of showing

leadership. Technologically skilled in multiple fields, including softwares. Great feedback from previous

customers throughout my career life.


AT&T July 2014 to Current

Customer Service Representative

Evansville, IN

Managed daily office operations and maintenance of equipment. Assisted each and every customer the

knowledge of billing and area outages if applicable. Deescalating situations in which the customer was

not accepting. Worked with 8-10 programs at once per call. 60-70 calls per day on average.


Harrison High School 2014

High School Diploma : General

Evansville, IN, USA

Emphasis in Business Mathematics. Office Administration coursework while working in the front office

of the school. Showed leadership in all classes. Was in advanced classes up until graduation. Wrote a

letter of recommendation for a previous teacher.

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