Manager Project

DIRK WILLIAMS

**** ******** **. ************@*****.*** (847) 344-

**** ****

Des Plaines, Illinois 60018 http://www.linkedin.com/pub/dirk-

williams/37/a85/439/

Project Management

Career Profile

Collaborative, Mentor with a Project Management focus. Keen ability to

manage multiple projects and company priorities. Focus on Operational

Excellence, Leadership, Quality Assurance and Client/Customer Satisfaction.

Key accomplishments include: Directed a powerful redesign and re-release of

corporate employee expense program from paper submission to web and

smartphone, saving the US division more than $500K annually. Achieved more

than $650K in data retention program cost avoidance, a 200% improvement.

Led multiple operations teams who achieved ratings significantly above or

at the top of their level.

Core Competencies

Inventory Management Employee Development

Vendor Relations

ITIL Service Management Operations Management

Project Management Compliance & Reporting Audit

Controls Team Leadership

ISO 27001:2005 VISIO & SharePoint

Mentoring & Coaching

IT Hardware IT Product Roll-out BMC

Remedy

Active Directory Mobile Device Management FMNS

FlexNet

Task Management Performance Management Help

Desk Management

1999 to 2014 ACCENTURE LLP, Chicago, Illinois

A $32B management consulting, technology services and outsourcing

company 305K+ employees helping clients become high-performance

businesses and governments.

Project Manager Responded to internal project requests

. Directed powerful redesign and deployment of the employee

expense program from paper submission to web and smartphone,

saving the US division more than $500K annually.

. Led a $430K project, determined plan, scope, and collaborated

with team members from multiple countries.

Operations Manager Managed the infrastructure and employee technical

support for multiple offices

. Achieved 96% or greater customer incident SLA's, among the

highest in the US.

. Utilized an employee development model with majority of staff

being promoted

. Led multiple operations teams who achieved ratings

significantly above or at the top of their level.

. Managed the $400K client billing of Accenture HR Services

with 1000+ employees

. 8 consecutive years of local office audit results at 100%

IS Manager Responsible for North American Information Security

technical support

. Reduced by 90+% group PC encryption, antivirus, and firewall

non-compliance.

. Identified $600K+ recoverable saving each year in the data

retention expenses.

. Developed an approach to analyze compliance with the privacy

and security requirements of the British Standards Institute.

. Received ISO 27001:2005 certification by leading the North

America division's compliance project on time and within

budget.

Strategic Planning and Quality Improvement

. Created the executive mentoring program by 5 executives in

the first year

. Developed a paperless employee expense solution in North

America used as a model globally

. Subject Matter Expert on the Global Parts RFP

. Created a 3rd party hardware support program for the repair

of 30K PC's

. Led a technical build out at a shared office with 150 seats,

upgrading all infrastructure devices at a cost of $163K.

. Created a process to recover 90%+ hardware Time & Materials

costs leading to $242K in cost savings.

. Identified a Dell Computer hardware defect leading to the

repair of an entire line of notebooks

A Proven Track Record of Achieving Operational Excellence

. Reduced RSA Token usage by $160K by creating new support

processes with secure authentication.

. Created a hardware depot to handle 5K US-wide New Hires and

PC replacements annually, with more than $200K in saving

. Achieved more than $650K in data retention program cost

avoidance, a 200% improvement over my predecessor.

. 10%+ annual return on sales, $11M, was the highest in

university history

. Achieved customer local office customer service scores

averaging 4.9 or better out of 5.

Effectively Utilizing Technologies to Drive Business Strategies

. Led the US division Security Operations and Tools Automation

to centralize governance of risk, controls, policy,

standards, compliance and metrics to 30K network devices and

servers over 35+ offices.

. Created a revolutionary virtual audit process utilizing PC,

iPad and iPhone video saving more than $2K per audit

. Created the Dell, Lenovo & HP hardware support processes for

in warranty and Accidental Protection Plans affecting 30K+

PC's

1998 to 1999 CompUSA ON CAMPUS, Northwestern University, Evanston, IL,

Illinois

A computer retail store located within the university campus

Campus Director Responsible for selling computer products and

services; repair and troubleshooting hardware and software

problems for the university's 20,000 students, faculty, and

staff.

. Created and distributed company sales catalog

. Achieved 10% sales margin

. Managed two campus sales locations

. Purchased $10 million worth of computer hardware and software

EDUCATION: BS in Business Management, Murray State University, Murray, KY

CERTIFICATION: ITIL Foundation in IT Service Management

BOARD MEMBERSHIPS: NW Assembly, Delta Sigma Phi

VOLUNTEER: Chicago Triathlon, Girls Softball Coach & Church Softball

League Manager

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