ROFESSIONAL

ISTORY

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SKILLS

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CONNIE SPITALIERI

54hope lane, staten island, n.y 10305

Home: 718-***-**** - Cell: 347-***-**** - acohxm@r.postjobfree.com

SUMMARY

Dedicated Customer Service Representative who provides exceptional customer servicethrough active listening and problem solving. Customer Service Manager highly skilledin negotiating, instructing and supervising Call Center Representatives. Energetic [JobTitle] with strong time management skills who thrives in a fast-paced, dynamicenvironment. Dedicated Customer Service Representative who provides exceptionalcustomer service through active listening and problem solving.

Skilled in call center operationsAdheres to customer service procedures Copy,scanning,databaseStrong problem solving aptitude Call Select communication systemsCompleted telephone training seminar [micro soft power point] softwareExtensive history with predictive People-orienteddialers Positive and friendlyMicrosoft Outlook, Word and Excel Goal-orientedOffice support (phones, faxing, filing) Active Data OnlinePatient scheduling Retail merchandising experienceCredit card processing Self-motivatedAppointment setting Customer serviceNetworking skills Researched sales leadsSales analysis MS Office

appointment setter

progress media group – 1825 Mcdonald Avenue, Brooklyn

Effectively managed a high-volume of inbound and outbound customer calls.Answered a constant flow of customer calls with up to [number] calls in queue perminute.Gathered and verified all required customer information for tracking purposes.Resolved service, pricing and technical problems for customers by asking clear andspecific questionsPrepared reports and communication for senior management and clients.

TelemarketerPro Capital Mortgage

Effectively managed a high-volume of inbound and outbound customer calls.Gathered and verified all required customer information for tracking purposes.Initiated operations improvements to improve overall call center productivity.Oversaw call center employees to ensure customer satisfaction goals wereconsistently met.Met or exceeded service and quality standards every review period.

10/2013 to02/2014

03/2014 to10/2014

EDUCATION

1978

Developed all process controls and metrics for daily management of the Call Center.Continually stayed up-to-date on mortgage rates and related real estate news.Communicated with clients to understand their property needs and preferences.

Sales

Elite Connect Lead generating real estate – 2381 Mcdonald Ave

Effectively managed a high-volume of inbound and outbound customer calls.Gathered and verified all required customer information for tracking purposes.Managed customer calls effectively and efficiently in a complex, fast-paced andchallenging call center environment.Resolved service, pricing and technical problems for customers by asking clear andspecific questions.Generated listings for sales and rental properties through cold calls and referrals.Communicated with clients to understand their property needs and preferences.

Appointment Setter

Orthopedics &Sports Medicine – 6829 Broadway Avenue

Scheduled appointment setter Professionally and courteously verified appointment times with patients.Adeptly managed a multi-line phone system and pleasantly greeted all patients.Maintained strict patient and physician confidentiality.Scheduled and accompanied clients to medical appointments.Reviewed and updated client correspondence files and scheduling database.

GED: Language arts,science biology,typing Social Studies switch boardlafayette H.S. - Bay 43 Street Benson Avenue Brooklyn N.Y