Customer Service Data Entry

Jennifer Holloway

Communicates extensively, works enthusiastically, while having a strong eye for

detail

**** ***** ** - ******** *****, VA 23462

*********@*****.*** - 757-***-****

I am seeking a position that will utilize my skills and offer the chance for advancement as well as allow me the

opportunity to gain additional skills and experience.

WORK EXPERIENCE

Receptionist/Administrative Assistant

United Property Associates - Virginia Beach, VA - February 2014 to January 2015

Responsibilities

*Welcomed visitors by greeting them, in person or on a multiline switchboard telephone; answering and

referring inquires.

*Directed visitors by maintaining employee and department directories; giving instructions

*Maintained security by following procedures; monitoring logbook; issuing visitor badges.

Accomplishments

*Resigned The scheduling system for the office thereby ensuring accuracy in appointments.

*Regularly garnered unsolicited praise from clients and visitors to the office for my helpfulness.

Skills Used

*Telephone Skills, Verbal Communication, Computer and Data Entry Skills, Microsoft Office Skills,

Listening, Professionalism, Customer Focus, Organization, Informing Others, Pressure Handling, and Supply

Management

Appointment Setter

ProTemps Temporary Services - Virginia Beach, VA - July 2007 to June 2013

Managed 6 different phone lines of incoming calls from prospective candidates for employment

* Recruited & made outgoing calls for potentially qualified candidates

* Utilized computer data entry for 5 different locations on a daily basis

* Review incoming resumes for qualification & schedule appointments for interviews accordingly

Front Desk Supervisor

Professional Hospitality Resources - Virginia Beach, VA - June 2000 to January 2006

Coordinated guest arrival & departures

* Assisted with cashier functions, including large cash amounts & handling invoices for large groups

* Assisted front office team in making reservations & answering incoming calls

* Responded to guest requests with managerial duties in their absence

* Responsible for the training of new hires

Collector

Checkcare Systems - Virginia Beach, VA - September 1999 to September 2000

Recovered checks from customers with poor credit

* Managed incoming calls on a 17 line switchboard;

* Responsible for making 200-300 outbound calls in one 8-hour workday

* Communicated daily with banks to verify sufficient funds to re-deposit invalid checks

* Utilized extensive data entry skills for new accounts; prepare accounts for legal action

Collector/Customer Service Representative

American Express - Virginia Beach, VA - October 1998 to May 1999

Collected over-due balances on American Express credit cards

* Utilized automated dialer system; manage multiple, fast-paced inbound calls

* Displayed top-notch customer service skills; all calls were monitored for quality assurance

Assistant Director

Woodstock Elementary Before & After School Program - Virginia Beach, VA - October 1996 to June

1998

Designed & created before & after-school activities for children K-5

* Supervised 30+ children each morning & afternoon

* Distributed medicine for students with ADHD & ADD

* Additional duties included: taking attendance, quiet time, indoor/outdoor games, reading stories, arts & crafts,

& parent teacher conferences

EDUCATION

Nursing/LPN

Career Development Institute

1997

Mass Communications

Delaware State University

1995 to 1996

Education

Norfolk State University

1992 to 1994

Diploma

Kempsville High School

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