Customer Service Manager

Ashley Nicole Reis

**** * ******* ** *** #*

Canby, OR 97013

503-***-****

***********@*****.***

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Education

. Portland Community College; Communications and Journalism (9/11

-current)

. Chemeketa Community College ; Associate of Arts (9/08-6/11)

Professional Accomplishments

. Seven years of exceptional customer service experience over the phone

and in person

. Top salesperson in multiple sales and waitressing positions

. Experienced appointment scheduler and agenda organizer

. Experienced receptionist

. Three years in office/administrative assisting

. Three years serving/bartending experience. (OLCC certified and Food

Handlers card)

. Create fine wine and dining experiences

. Catered large events up to 30+ people unassisted and with co-workers

Skills

. Experience in setting up and catering to parties.

. Quickbooks accounting and Excel spreadsheets

. Multi-tasking

. Cash till operation including balancing, opening, and closing duties

. Lottery

. Bar management

. Inventory

. Food preparation

. Decoration

. Manage multiple tables during peak hours

. Meet deadlines

. Time Management

. Editorial software

Communications

. Excellent verbal and written communication skills

. Crowd Control

. Upselling/suggestive selling

. Networking

. Wrote articles and conducted interviews for local events such as: The

Oregon State Fair, concerts, and The Bite.

. Researched and analyzed information for newsworthy events to write and

publish stories

Professional Work Experience

Floor and Home Sales Professional (Jan 2014-December 2014)

Mclarens Carpet One; Canby OR

Manager/Bartender/Cook (Jan 2013-Dec 2013)

Rodeo Inn; St Paul OR

Waitress/Front of house/Bartender (July 2012-Dec 2013)

Topaz Bistro, 99 E Aurora OR 97002

Waitress/ Events Caterer/Bartender (Sep 11 -June 2012)

Langdon Farms Grill, 24377 Northeast Airport Rd, Aurora OR 97002

Waitress (Sep 2009-Oct 2010)

Olive Garden, 1302 Lancaster Drive NE Salem Oregon, 97301

Reporter Internship (June 2010-Sep 2010)

Statesman Journal, 280 Church St. NE Salem Oregon 97301

Contracts and Procurement Assistant (Sep 2008 to July 2009)

Department of Administrative Services (DAS) Contract Services Unit 250

Winter Street, Salem Oregon 97301

Administrative Assistant 1(Jul 2007 to Sep 2008)

DAS, Operations Division 155 Cottage Street NE Salem Oregon 97301

Sales Associate (September 2008-July 2009)

Victoria Secrets, Salem Oregon

Customer Service Representative (Oct 2007 to April 2008)

Farmers Insurance, 3400 State Street, Salem Oregon

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