Customer Service Sales

Jaclyn M Eliasen

*** *** *** ** ****** Lake, MN *5025 Cell: 763-***-**** Email: *************@*****.***

SUMMARY

Has built a reputation for delivering exceptional customer satisfaction Enjoys helping others, motivating and maintaining strong

relationships Results-oriented with exceptional organizational and communication skills

AREAS OF EXPERTISE

Sales and Marketing Retail Management Team Building and Educator Customer Service and Quality Assurance Inventory and

Cash Management

PROFESSIONAL EXPERIENCE

3/13- Present Four Star Beauty Supply Woodbury, MN

Store Manager/ Company Spray Tanning Specialist/Educator

Increased overall sales by 17% for the year 2013

Ensured coverage during business hours, i.e. staffing, payroll, timecard verification

Provided operational, technical, and customer service support

Facilitated interviews and training for new team members

Created, organized, and advertising for all in store events and classes

Developed and maintained social media sites and email marketing

Responsible for monthly sales reviews to insure accurate store inventory and quality control

Supported customers and team members with escalated issues and complex situations

Balanced and recorded store receipts and deposits

11/12- 3/13 Pro-Cuts Roseville, MN

Assistant Manger

Performed employee sales reviews on a monthly basis to ensure quality control

Supported team members with customer services issues and provided recommended solutions

Work with management to ensure adequate staffing, payroll, timecard accuracy

Provide operational, technical and customer service support to the Roseville location

Facilitated training for new team m embers on Pro-Cuts policies and procedures during the new hire process

Created sales contests designed to help increase productivity and sales

Coached and designed sales performance plans for new hires

01/12-06/12 Allure Salon and Spa Lino Lakes, MN

Stylist

Provided excellent customer service by performing haircuts, hair coloring along with skin services

Maintained client history documentation for every customer for best customer service

Scheduled appointments with new and existing clients, and handled monetary transactions

Maintained individual sales quota

RECOGNITION

Recognized for best sales presentation from Athena Cosmetics

Took first prize from Aloxxi Hair Color for achieving the largest sales increase

Won award from Sexy Hair Concepts for creating the best store merchandising display

Received recognition for highest total store sales in GK Hair

Awarded trip to Chicago for achieving the highest sales during Baco Hair Color Demo Day

Received recognition for achieving 50% sales increase during Four Star’s 20% Off Sale in August of 2014

Top stylist in product sales at Pro Cuts

Most requested stylist at Pro Cuts

SKILLS

MS Word, Outlook, Word, Excel, PowerPoint, Constant Contact Email Marketing, and various social media platforms

EDUCATION

05/10 Regency Beauty Institute Blaine, MN

Graduated 2010

Cosmetologist Salon Manager License # 13100113

05/07 Anoka Technical College Anoka, MN

Secondary Technical Education Program

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