Customer Service Assistant

Kala McCoy

**** ******** ***. *********, ** (insert ZIP)

***********@*****.*** 323-***-****

Bachelor of Arts degree in Mass Communications and Journalism with a reputation for strong leadership, strategic thinking, and identifying problems while creating accurate finished products. Able to deliver exceptional customer service while effectively maintaining constant communication. Excel in determining root cause and creative problem solving.

PROFESSIONAL EXPERIENCE

Royal Productions, LLC-Los Angeles, CA 2011- 2012

Receptionist - Worked with associates and all levels of management to ensure that there was effective communication.

Provided comprehensive administrative support to administration and faculty.

Acted as initial point of contact for inquiries and requests and directed people to those who could be of assistance, and processed incoming and outgoing mail.

KJLH Radio Station-Inglewood, CA 2011-2012

Radio Intern -Independently covers all newsworthy events in the area creating beneficial material for all listeners’.

Assisted with planning events for the upcoming week/weekend for listeners.

Contacted fans of KJLH who won prizes or tickets to concerts.

Composed Press Releases for the upcoming traffic or entrainment segment of the radio show.

NDUTIME Youth and Family Service -Richmond, VA 2010-2011

Intern- Provided counseling and support to parents and children through a therapeutic day program under supervision of licensed clinical counselor.

Maintained and filed client’s charts (responsible for weekly write up assessments).

Supervised and taught financial literacy, hygiene and health courses in the therapeutic after-school program.

EDUCATION

BA in Mass Communications and Journalism - Virginia Union University (Richmond, VA)

PROFESSIONAL DEVELOPMENT

NAACP, Engage the Foundation, Black Caucus Secretary (2011), Impact Philanthropist Of The Month (2012), Virginia Commonwealth University- Co-Host of Late Night Student Radio Show, Virginia Union University- Step Show Host (2012), Virginia Union University- Research Assistant (2010).

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