Project Manager Management, LMS Consultant

Devon Carew

objective

To Pursue employment in a market where I can utilize the 10 years

of experience and skills I have gained in a position that will

encourage my growth in the field.

Education

University of Maryland Baltimore County

B.A., Information Technology

B.A., Psychology

PMP Spring 2014

Summary of Qualifications

Software Experience: Oracle 11, Oracle Reports/Forms 6.0

Microsoft Applications (Word, Excel, PowerPoint, Outlook,

Publisher, Project, Microsoft Exchange Server Windows

2000), Adobe Illustrator, Photoshop, TopLine Profit, Opera

PMS versions 2.5-4.0, Holidex PLUS, HIRO, PC Anywhere,

Versitas Live State Recovery, SQL and SQL plus, Server

RAID, Profit Manager, SharePoint, CaseManagement,

Incontact Agent, Rightnow Support Console, Sharepoint,

PVCS Tracker, Weblogic, Checkpoint Securemote, TortoiseSVN

Work Experience

June 2014 - Present

Exelon/The Cognos Group LLC Chicago,

IL

LMS Testing Lead/ Project Manager

Project Description: Exelon is adding a new Business Unit

to an existing LMS Plateau instance and upgrading an

existing system to their latest version of the

Plateau/SuccessFactors system. In this role I assisted in

the analysis of Exelon's existing data to ensure data

integrity would not be lost. I was the Lead

in the Testing portion of the data migration from their

existing proprietary system called Training Server (with

Oracle as the DB) into Plateau. I also managed the

design, development, and delivery of training on the

Success Factors Learning Management System.

Lead the Testing phase of the project

Developed and implemented web and computer-based training

on the Course Management System to deliver and track WBT

according to SCORM and AICC requirements

Ensured new system administrators are trained to use the

LMS to meet corporate goals and business practices

Development of Test Cases

Provide daily Summary of Testing status to Executives

Review Testing issues and work with Lead Design Architect

and development team for resolution.

Coordinate with resources both IT and business as needed

for testing phase.

Provide business analysis and project management

throughout all phases of the project.

March 2013 - June 2014 Department of

Homeland Security Arlington, VA

Program Lead General Training, Online Learning Center

Principal technical specialist to interface with vendors,

field managers, and support staff to ensure operational

activities related to TSA's learning management system

Lead and Collaborated with various programs within TSA to

develop and implement training directives and curricula

for the TM/TS population, Performance Training Managers,

and OIA personnel

Oversaw the creation, develoment and implementation of the

SSI Training module within the OLC. Created a method in

which this knowledge would be presented in a format that

would not only regulate the information but also be

displayed in a manner that the entire TSA population would

comprehend

Reviewing, analyzing, and evaluating multiple, varying,

and complex projects; ensuring the attainment of

objectives and milestones; designing, conducting, and

reviewing cost-benefit studies, and developing lifecycle

costs.

Lead special studies, cross-organizational task forces,

projects, and assignments in response to operational and

technical problems of the OLC System, proposed or newly

implemented regulations, policies, and guidelines.

Developing, evaluating, and implementing projects to

deliver and deploy training across the Administration

Provide leadership in effective communications, coaching,

training and development of department colleagues.

Developing policies, managing projects, and recommending

implementation plans for assigned projects and

initiatives. Proposing innovative solutions to current

and anticipated problems which cross organizational lines

and disciplines.

Conducting comprehensive assessments of various aspects of

the OLC system, such as front end interfaces, connectors

to the system, data quality and system enhancements, and

making recommendations and implementing improvements.

Define, schedule, and manage the proposal preparation

process, including the ability to understand and analyze

the details of an RFP

Manage and compile metrics of organizational effectiveness

while overseeing program operation and contract technical

evaluations

June 2012 - March 2013 ALON Inc.

Springfield, VA

Learning Management System Subject Matter Expert/Customer

Support Specialist Manager

Collaborate with the LMS federal team to develop policies,

guidelines, and best practices for the implementation of

intergration opportunities and projects related to the LMS

Serve as a LMS Subject Matter Expert for enterprise-wide

migration from SF 5.8 to 6.4 encompassing data integrity

initiatives, system configuration, role management

workflows, reports.

Promote and develop improved LMS operational support of

60,000+ end-users by working with headquarters personnel,

field training managers

Perform quality assurance checks on content and tests

content to monitor proper functionality and communication

with the LMS;

Acts as advanced tier support and Manager for LMS

Helpdesk, addressing business processes, functionality

solutions, interaction with other federal systems

Dec 2010 - June 2012

SuccessFactors/SAP

Arlington, VA

Global Operations Manager/Implementation Manager

Manage the relationship with Large Global Accounts

(General Electric, Bank of America)

Collaborated with GE stakeholders to develop, implement

and maintain the curricula for the Early Career Leadership

Programs (ECLP)

Monitor active projects/ open deliverables to give weekly

reports to executive stakeholders

Oversee the planning, estimating and scheduling required

for process automation systems to be implemented.

Supervise employees who are engaged in supporting the

automation systems for the production of a Talent

Management System.

Liaison between Product Engineering and client.

Responsible for creating scopes of work and understanding

impact of software releases on client platform

Serve as SME for SuccessFactors BizX applications

Act as the Primary point of contact for Customer

executives and senior management regarding Operations

Support issues

Create, Manage and Implement deployment schedules and

processes

Efficient and effective throughput of implementation and

other professional services projects

Lead team to design, test and execute new automative

solutions for implementation processes.

April 2010 - Dec 2010 Plateau Systems

Ltd. Arlington, VA

Solutions Consultant II

Prepare for and lead requirements gathering sessions with

the customer business team to define how a customer will

use and configure the Plateau Talent Management Suite.

Facilitate technical requirements gathering sessions with

customer business and technical liaisons to define

customizations, interfaces and data conversion

requirements.

Documentation of configuration, business, and technical

requirements related to a customer's implementation.

Lead customers through the configuration of the Talent

Management software and subsequently facilitate the user

acceptance testing session to validate the configuration.

Creation of test cases from business and technical

requirements.

Support Plateau Project Manager and customer team

throughout the go live process.

Function as a subject matter expert on multiple modules

within the Talent Management suite. Maintain expert level

knowledge of the Plateau Talent Management suite through

training and project work.

January 2007-April 2010 Plateau Systems

Ltd. Arlington, VA

Customer Support Tier III

Effectively troubleshoot customer problems to identify

issues and defects

Provide web-based and email-based support

Use CRM software to track internal and external customer

interactions

Facilitate communication of product and company

information to the client

Coordinate with other departments to identify defects and

resolve issue

Maintain client records and maintenance

Install and configure test environments using oracle

database along with web logic console

Assist with the testing and tracking of software releases

Represent the company at trade shows, conferences,

seminars and recruitment activities

Perform product installs at customer sites

Troubleshoot migration problems

Troubleshoot 3rd party application configuration issues

Familiar with AICC and SCORM tools

Client and staff status meeting facilitation

Development of Practice Management Standards and Tools

Overseeing the scheduling/forecasting of resources

January 2005- December 2006 Micros Systems

Columbia, MD

Implementation Specialist

Design database and report structures, identify and source

custom application requirements, develop customer specific

databases and report packages, configure applications and

operating systems, and configure/test complete systems

according to design.

Demonstrated the use of TopLine Profit (TLP) to maximize

forecasting, analysis and rate quotations to increase

revenue and maximize profit

Modify computer database, and related reports and

documentation, as required to further prepare and ready

the Customer's system for installation.

Consult with Customers to determine and review hardware,

software, or system functional specifications and obtain

initial Customer sign-offs prior to project completion

when specified by Scope of Work.

Lead in large/complex system installations as required and

other field/in-house activities to maintain a high-level

of knowledge on assigned products.

Stage/prepare Customer equipment for installation.

Prepare/setup equipment for End-User training.

Conduct End-User staff and/or management training to

ensure a smooth installation process and minimize

post-installation support requirements.

Provide "live" support coverage at Customer sites on and

after the system "live" date as budgeted and required by

the Customer to ensure a smooth transition to their new

system and minimize post-installation support

requirements.

Address Customer issues list and obtain final Customer

sign-offs to validate their satisfaction with the new

system, when directed by project coordinator.

Train and mentor Associate Implementation Specialists.

2004 UMBC/Project Management

Catonsville, MD

Project Manager

Organized a clothing drive throughout the campus.

Managed scope, time and cost to ensure success of

expectations.

Acted as correspondent between project team and other

stakeholders and sponsors.

Responsible for ensuring expectations and needs of all

stakeholders

Developed and maintained a communication forum to increase

the number of communication channels.

Developed a status report template for team members to

utilize for reflection on project success

Interests

Pursuit of Project Management Professional (PMP)

Certification, Member of Leadership Training

Institute, Member of Sigma Alpha Epsilon

e-mail: *******@*****.***

1943 COLUMBIA PIKE . ARLINGTON, VA, 22204. PHONE 240-***-****

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