Customer Service Human Resources

Mai Sammur

** ********* ** *** ******, CA ***** 415-***-**** ************@*****.***

Performance-driven administrative professional with experience in facilitating support services and

office management. Strong organizational, customer service and communication skills with the ability

to independently plan and direct business affairs. Trusted advisor, liaison, and assistant. PC

Proficiency in MS Word, Excel, PowerPoint, and proprietary software systems.

MAJOR SKILLS

• • •

Client Relationships Organized and Payroll Processing

Multitasked

• •

Talent Acquisition & Recruitment

•

Training Highly Motivated

PROFESSIONAL EXPERIENCE

Align HR Consultancy, Dubai, United Arab Emirates

Align consultancy is specialized in mid- senior recruitment and headhunting

Senior Recruitment Specialist, 2013-2014

Key Responsibilities:

• Researching the assigned project or position.

• Head Hunting candidates from the open market.

• Interviewing the candidates.

• Short listing the best profiles for the position.

• Setting up the interviews and negotiations between the client and the candidate.

• Finalizing the offer letters and set the joining date for the candidate.

Hyundai, Beirut Lebanon

Human Resources Officer, 2012- 2013

Key Responsibilities:

• Support the management in the implementation of recruitment objectives and policies

• Receive all the job applications, sort and classify based on relevant qualifications and

store in

database for retrieval as and when required.

• Specific recruitment processing tasks include: short listing candidate CV’s against job

descriptions, updating vacancy and applicant status within the recruitment procedure,

organizing interviews and producing interview schedules, liaising with applicants to provide

updates on their progress.

• Interview employees and discusses work related problems that adversely affect

morale, health and productivity.

• Participate in production and delivery of HR related presentations to site based

management teams

• Develop succession plans and facilitate career development activities and talent

management.

Engineering Design & Manufacturing Company, Beirut Lebanon

Providers of hardware, software and telematics solutions

HR Coordinator, 2010- 2012

Key Responsibilities:

• Timekeeping – Review the time and attendance records for computation of overtime

and payroll. Monitor leave availments. Maintaining attendance records. Commission –

Computation of sales commissions for employees.

• Payroll Processing – Preparation of payroll reports for review of superior; coordinating

with bank for payment; issuance of payslips to employees; addressing employee queries

regarding payroll; record keeping.

• Benefits Administration – Handles employee benefits claim; assist in employee

orientation and handling of employee queries; conducts studies on benefits improvements.

Topcrete International SARL, Beirut Lebanon

HR Assistant 2008- 2010

Best Seller Company Beirut, Lebanon

Human Resources Intern 2007-2008

Pre- Graduation Work Experience:

CIT College & CIS College Beirut, Lebanon

Part Time Instructor, 2005- 2007

Four Points By Sheraton Verdun,Beirut, Lebanon

Housekeeping Supervisor, 2004- 2005

Intercontinental Phoenicia Hotel Beirut Beirut, Lebanon

Housekeeping Supervisor, 2003- 2004

EDUCATION

Master’s Degree in Business Administration

American University of Culture and Education, Beirut- Lebanon, 2006

Bachelors Degree in Business Management

American University of Culture and EducationBeirut- Lebanon 2003

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