Customer Service Sales

Amy C. Garriga

***** ****** **, ************, ** 33592, 917-***-****, ********@*****.***

Summary

Highly organized and detail oriented parts counter person, Service writer, and CAshier with excellent skills as well as creative and dynamic interpersonal finesse. Fours years experience in the administration and auto parts field. Experience in handling confidential paperwork. Ability to design and develop new techniques and procedures to improve performance and overall office flow organization. Dedicated team player accustomed to working with a large volume of staff. Strong problem solver providing excellent customer service satisfaction. Resourceful using time management effectively in order to complete any given tasks. Good filing and organizational skills. Fluent speaker in Spanish and English.

Experience

June 2014 - Present City World Hyundai Bronx, NY

Parts Counter/ Cashier/ Service Writer

Front and back counter sales support.

Receive stock and special orders.

Maintain proper maintenance, billing and processing of special orders.

Conduct perpetual inventory.

Maintain an orderly process of both parts quotes and special order requests.

Communicate timely and accurate information on back ordersand reciept of special orders.

Provide deliveries as necessary.

Meet factory performance objectives.

Assist with the packaging and submission of factory parts return.

Ensure accurate billing and payment collection at the parts counter and cashier office.

Schedule appointments and process vehicle information.

Greet customers and assist them with any inquiries they may have.

Perform vehicle walk around and documentation of customer concerns to enable the technician to properly diagnose and service the vehicle.

Prioritize required services, and be prepared to provide options upon request.

Document declines for services and ask for follow-up on future service considerations.

Keep customer informed on completion times, service expenses, and possible changes.

Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled.

Oct 2013 - Feb 2014 Wide World of Cars Ferrari & Maserati Spring Valley, NY

Porter, Lot Attendant

Maintain dealership appearances, as well as all showroom floors.

Tag new cars into inventory, as well as tag in service vehicles.

Pickup auto parts from other Ferrari and Maserati dealerships and warehouses.

Assist salesman with car swaps.

Maintain outside sales car line.

Pickup and drop off customers.

Test drive Vehicles.

Oct 2011 - June 2013 BWP Carquest Armonk, NY

Warehouse Distribution

Assist in warehouse inventory.

Pick, Stock, and pack auto parts throughout the warehouse.

Aid the team leaders with order invoices.

Manage reception orders for incoming orders.

Education: High School Diploma 2008 Health Professions And Human Services.

References:

Lee Lopez: 516-***-**** Supervisor

Ray Figueroa: 347-***-**** Parts Manager

Eric Haugen: 281-***-**** Former Supervisor

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