Sales Customer Service

Location:

Salary:

40,000

Posted:

February 26, 2015

Christopher Cowell

P: 480-***-**** E: **.*@**.***

I am a versatile and skilled professional that is goal and detailed oriented with outstanding

communication, and performance management skills.

EXPERIENCE

Strong Knowledge of Sales Process, Customer Care, Technical Support, Sales Training and Quality

Assurance

PinnacleCart, Inc. Phoenix, Arizona

Account Manager 2013 - 2015

• Business-to-Business Lead procurement

• Contacting prospective customers

• Contacting trial customers

• Contacting active customers

• Consulted with customers through needs based analysis to recommend qualified product.

• Top sales agent in units sold and revenue obtained ($20,000 average) within first full month,

sustained month over month high revenue average.

Go Daddy LLC, Scottsdale, AZ

SSL/Hosted Exchange Service Representative - High Volume 2010 - 2012

• Managed SSL and Hosted Exchange customer accounts

• Assisted customers with technical support of products, consulted with customers, through

needs based analysis to recommend qualified product.

• Top sales agent for department in revenue sales ($35,000 average)

Stream Global Services, Phoenix, AZ

Quality Assurance Manager 2001 - 2010

• Managed Quality Assurance Agents domestically and internationally

Sales Team Manager

• Managed sales agents’ daily activities

• Coached and developed sales agents

New Hire Trainer

• Trained new hires for customer service and sales programs

EDUCATION

Arizona State University, Tempe, Arizona

Computer Skills:

Microsoft Office, Visual Basic, Visual Basic for Applications (Excel and Access), NICE Voice Recording

Capture Software, SalesForce

Six Sigma BASIC