Project Manager

P riya Hunsur Nagaraja P MP

Cell: 480-***-****

*****.********@*****.***

Seasoned and proven project management professional and results driven leader w ith a

u nique combination of in-depth knowledge of project management methodologies and breadth of project

management best practice application in varying domains – Healthcare, Airlines, Financial services and

Retirement Services. Strong business analysis experience and strong analytical skills; a mature team

builder; a self-starter and a quick learner

Key P rofessional H ighlights:

• Overall 11 years of experience, including 6 years of successful and progressively expanding project

and program management career and 3.5 years of system analysis experience

• Strong experience and expertise in managing small and medium sized IT projects on the SDLC,

using Waterfall methodology, clear conceptual understanding of Agile methodology and tools

• Extensive experience in working with cross-functional groups and across multiple departments

• Proven experience in leading IT and non-IT projects for senior leaders – Vice Presidents, Chief

I nvestment Officer, Chief Operations Officer

• Extensive experience in providing project leadership to cross-functional teams – business analysts,

development teams, quality assurance analysts, business subject matter experts

• Strong experience in creating and managing project plans and schedules, communication plans

and r isk management plans, t racking projects to successful completion and establishing project

management best practices

• Managed contractor and vendor engagements and deliverables, strong experience in t ransition

activities

• Strong experience in coordinating, facilitating t raining content development and execution of

t raining and certification activities

• Extensive experience in eliciting requirements, creating complex process maps and creating

business requirement and functional specification documentation

• Proven experience in building strong, efficient and highly motivated teams

• Adept at managing change and adapting to change, excellent delivery management and people

management skills

• Highly organized, excellent interpersonal skills, excellent writ ten and verbal communication

skills, proactive and highly self-motivated, driven by process improvement and innovation

C ertifications/Programs:

• P M P Certified since 2007, awarded by PMI (Project Management Institute)

• ITI L V3 Foundation certified in 2010, awarded by APMG - International

• “Project, Program and Portfolio Management”, conducted by Indian Institute of

M anagement, Bangalore (IIMB), Feb 2013

P riya Hunsur Nagaraja P MP

Cell: 480-***-****

*****.********@*****.***

• “Embedding Leadership Excellence”, conducted by the Indian Institute of Management,

Bangalore (IIMB), Nov 2011

• Six Sigma Black Belt Training at Fidelity Investments, Feb 2009

• “Lean Management Workshop for Office & Service Industries”, conducted by Lean

M anagement Institute of India, Dec 2008

Achievements:

• Awarded Delivery Excellence Award at Fidelity Investments in Dec 2012

• Awarded Leadership Award at Fidelity Investments in Dec 2009

• Awarded Values Champion Award at Fidelity Investments in Apr 2008

• Awarded “You’ve Earned I t” Award at Fidelity Investments in Jan 2006

Technical Skills:

• Working knowledge of RDBMS, Oracle HRMS, Oracle Accounts Receivables, Electronic Data

I nterchange (EDI), web services

• Extensive experience in MS Excel, MS PowerPoint, Gliffy (online diagram and f lowchart software)

Educational Qualifications:

• Master’s in Business Administration (M.B.A), Bangalore University, India, 1998-2000

• Bachelor of Business Administration (B.B.M), Mysore University, India, 1994 – 1997 (Gold

Medalist)

Summa ry of P rofessional Experience:

F reedom Financial Network, Tempe, AZ ( April 2014 – July 2014)

Title: Project Manager – Business Systems

Primary Responsibilities:

- Independently drive projects to completion and accountable for project outcome, across three

f inancial products

- Manage IT projects through various phases of project lifecycle – business justification, project

p lan, requirement elicitation, design and development, testing and release

- Drive a clear, systematized and organized process to execute projects, in a vague and highly

u norganized environment

- Plan and coordinate activities and resources to ensure project completion within project timelines

- Provide project leadership to developers, quality assurance, analyst, process related experts

- Create and document complex process maps using Gliffy (online diagram and f lowchart software)

- Elicit and document business requirements, write user stories

P riya Hunsur Nagaraja P MP

Cell: 480-***-****

*****.********@*****.***

- Manage internal and external stakeholder expectations and manage escalations, via constant,

f requent and t ransparent communication (meetings and reports)

- Work with the CIO, COO and business unit heads (Vice Presidents) to facilitate decision making

and formulate project roadmaps

- Coordinate system integration between a CRM and in-house built underwriting system

American Airlines (former U.S. Airways), T empe, AZ ( March 2014 – April 2014)

Title: Project Manager/Business Analyst

Primary Responsibilities:

- Independently drive and manage IT projects arising out of the U.S. Airways and American

A irlines merger, in the Employee Travel department

- Coordinate and collaborate with more than 8-10 functional departments including Airport

I nformation Security teams, commercial web development teams and American Airlines project

teams

- Advocate for resources and provide project leadership to developers, quality assurance analysts,

business stakeholders

- Identify and highlight red f lags, identify, manage and mitigate project risks and changes

- Conduct weekly status meetings with project team and with extended and impacted teams

F idelity I nvestments, Bangalore, I ndia ( March 2005 – June 2013)

Primary Responsibilities (July 2007 – June 2013):

Title: Project Manager

- Lead and manage multiple IT and non- IT projects for senior leaders – Directors, Senior Directors

and Vice President, in the Workplace Investing Services business

- Program manage multiple projects, oversee project status and report progress to internal and

external stakeholders

- Lead and manage Transformational business-unit level and sensitive, process improvement and

re-engineering projects: Set direction, gain senior management and process related management

team agreement on project goals and execution plan

- Create project roadmap and assign ownership to project team and team members, hold team

accountable for deliverables, motivate teams and remove any obstacles for project execution

- Provide project leadership and collaborate with multiple cross functional teams – HR Generalists,

staffing teams, training and development teams, business subject matter experts, grass root level

p rocess doers

- Coach, mentor and develop team members and their skills, in a leadership role

- Manage and allocate resources to IT projects, negotiate for resources on projects

- Create, manage and t rack project plan, project activities and tasks

P riya Hunsur Nagaraja P MP

Cell: 480-***-****

*****.********@*****.***

- Communicate with stakeholders in a consistent, frequent and t ransparent manner, create and

manage the Communication plan

- Highlight r isks, assess risks and mitigate and manage r isks, create and manage the Risk

M anagement plan

- Manage change, on non- IT projects work with HR and impacted teams

- Manage project escalations and ensure resolution

- People management – conduct performance appraisals and plan for team development

- Manage delivery of system analysts and development teams

- Manage system integration, enhancements and system fixes, release management

P rimary Responsibilities (March 2005 – July 2007):

Title: System Analyst

- Elicit requirements, document requirements

- Coordinate and collaborate with client service managers, developers, testers and other IT groups

for successful execution of projects

- Conduct and coordinate user acceptance testing, implementation of system fixes and

enhancements

- Monitor and evaluate system for issues and manage resolution

P roject Portfolio: Below is a select list of projects representative of types of projects worked on:

Freedom Financial Network

Organization

Change in fee collection process for Terminations

P roject

To design and implement a process to enable collection of pending fees for debt

Objective

settlement services provided, upon early termination of a debt settlement plan by an

end customer

4-5 months

Du ration

Determine project feasibility, draw out and document complex process map, work

Responsibilit

w ith related external financial institutions/banks on ability to hold fees, project

ies

p lanning, implement process and system changes

Current process mapping did not exist, contingent plans/process f low had to be

Challenges

considered, in the event that the external financial institutions could not participate

i n holding back fees

Established feasibility, created a complex process map and different options, created

Achievement

a clear project plan and schedule, planned release

s

American Airlines (former U.S. Airways)

Organization

International Web Check-in functionality on Employee Travel site

P roject

To build international web check-in functionality on the Employee t ravel website,

Objective

P riya Hunsur Nagaraja P MP

Cell: 480-***-****

*****.********@*****.***

mirror commercial website functionality

3 months

Du ration

Determine detailed requirements, work with Airport Information Security,

Responsibilit

commercial website development teams, American Airlines project teams and

ies

business teams, project planning and scheduling, r isk management, write business

requirements and functional specs

Vague one-line requirement, departments and stakeholders to be involved was

Challenges

u nclear

Developed clear and detailed requirements and functional specs, planned release

Achievement

s

Fidelity Investments

Organization

Defined Benefits (DB) Calculations Transformation

P roject

- To review and re-engineer hiring practices, hire 40-50 employees

Objective

- To assess, t rain and certify existing employees on newly required skills and

manage a job family movement for over 120 employees

- Quality and Process improvements

1 year

Du ration

Work with staffing team to hire new employees, coordinate induction and t raining,

Responsibilit

work with process SME to create assessments, work with training and development

ies

teams for training, manage official job family movements, report progress to senior

leaders

Highly sensitive nature of project, number of cross functional teams to work with

Challenges

Hired 40 odd employees, conducted job assessments for over 120 employees,

Achievement

completed job family movements, project team awarded Delivery Excellence Award

s

for successful execution

Fidelity Investments

Organization

Annual Enrollment (multiple years on multiple clients)

P roject

- Enhance or fix Oracle Advanced Benefits based database system and inter related

Objective

web systems in preparation for annual health benefit changes of our clients and

t heir employees

- Send required communication to end customers informing of upcoming enrollment

options and confirmation, on completion of enrollment

- Send files via Electronic Data Interchange to insurance companies with

enrollment details, to clients with premium to be paid details

6 months (every year)

Du ration

Delivery of system analyst deliverables – requirements documents, conduct Joint

Responsibilit

Application Development meetings, delivery of configuration teams – development,

ies

work with client service analysts, quality assurance teams and other IT teams

Tight and r igid timelines, resource constraints

Challenges

P riya Hunsur Nagaraja P MP

Cell: 480-***-****

*****.********@*****.***

Successful completion and delivery for multiple clients and across multiple years

Achievement

s

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