hijustRoland E

Maltba

*** ****** **

North Wilkesboro, NC United States 28658

Tel: 336-***-****

Cell: 336-***-****

acohsv@r.postjobfree.com

OBJECTIVE

Skillful and innovative Customer Service Representative with a strong record of successful client

network-building and ongoing customer service. Adept at explaining complex

telecommunications and Internet operations concepts in a clear and straightforward manner to a

wide range of audiences. Able to function well independently or as a strong member of a

technical support team

WORK EXPERIENCE

Lowe's Contact Center 03/2011 - 03/2012

Wilkesboro, NC United States

Customer Survey Group

• Analyzed statistics and other data to determine the level of customer service performance

achieved by the team.

• Proficient in PowerPoint, Word, Excel and online survey tools.

• Detail-oriented and highly articulate.

• Independent and self-directed - Can work with minimum supervision.

• Prepare and present summaries and analyses of survey data, including tables, graphs, and

fact sheets that describe survey techniques and results.

Lowe's Contact Center 03/2012 - 12/2014

Store Support agent

• Assisted customers with their queries and problems by phone and e-mail.

• Established and maintained contacts with new and existing customers as per the direction of

the supervisor.

• Helped Stores/Customers place new orders easily.

• Forwarded important and serious matters to the seniors.

• Transferred urgent calls to the required departments quickly and accurately.

• Entered and updated Vendor/ Customer details in the software according to administrative

guidelines.

EDUCATION

• West Wilkes High - 1999-2002

• Wilkes Community College – 2002-2003

SKILLS

• Customer service oriented skills – Ability to deal with irate customers using excellent

interpersonal-communication skills.

• Investigated and resolved service issues and/or procedural problems.

• Worked with administration: forwarded requests and unresolved issues to the designated

resource by communicating and coordinating with internal departments.

• Kept records or actions taken, including - transactions, comments, inquires and complaints.

Contact this candidate