Customer Service Sales

ABID RASHID

**** ***** ***, *-**, Brooklyn, NY **230 C: 845-***-**** *********@*****.***

Summary of Qualifications

Excellent interpersonal, Communication and New York City Food Protection Certificaterelationship-

building skills. listen attentively, Customer Acquisitioncommunicate persuasively and

follow through Referral/ Repeat Business Generationdiligently.

Complaint Handling/ Clients ServicesTechnically skilled,

cross-platform expertise Consultative Sales(Win/Mac) and proficiency in Microsoft

Office, Sales Reports & CorrespondenceTyping, web search.

Inventory Management12 years of experience in customer

service, sales POP and POS Systemsand sales management.

Bachelor of Business Administration

Achievement in Jubilee Life Insurance

Member MDRT (The Premier Association of Financial Professionals).Invitation and Visa to attend MDRT annual

meeting 2006 in San Diego, California, USA.Turkey Convention (Biggest Contest of Company)Top Producer of the Year

2005 and many times Top Producer of the Month & Top producer of the Day.Won many prizes on achieving

targetsAwarded various Certificates and Shields on elite performance & training.

Experience

Shift Leader 08/2013 to

CurrentDunkin Donuts Brooklyn, NY

Customer service, warm welcome greeting.Cash register, take order on POS.Adhere to food safety, sanitation,

cleanliness standards.Beverage and sandwich station.Banking, deposit and arranging change.Maintain all stocking on

FIFO and display POP.

Shift Manager 09/2010 to 07/20137-

Eleven Newport, RI

Prompt, efficient and courteous customer service.Closing shift and report of sales.Forecast, order and stock

merchandise.Maintained clean, customer friendly environment in the store.Recommended and helped customers select

merchandise based on their needs.Organized marketing activities such as promotional events and discount schemes.

Team Leader 06/2002 to

07/2010Jubilee Life Insurance Karachi, Sindh

Led sales calls with team members to establish sales and customer retention goals.Created an environment oriented to

trust, open communication, creative thinking and cohesive team effort.Assured that, team members have necessary

education and training to effectively participate on team.Encouraged creativity, risk-taking and constant

improvement.Recognized and celebrated team and team member accomplishments and exceptional performance.

Education

MBA: Marketing 2008

Preston Institute of Management Science and Technology Karachi, Sindh,

Pakistan[RECOMMENDED U.S. EDUCATIONAL EQUIVALENCY: Bachelor of Business Administration from a regionally-

accredited institution of higher education in the United States]

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