Product/Program Manager

Robert Adu-Marfo

**** ****** ***** - **** *****, Georgia 30344-

Residence: 404-***-****- Cell 404-***-**** - Email:

**************@*******.***

Manager/Director

Executive Summary

. A senior manager with 15 years of experience in strategic planning,

organizational development, leadership and program management.

. Effectively governed solutions from concept to implementation through

executive level strategy sessions within the healthcare, manufacturing and

professional service industries.

. Strong leadership through clear communication of organization's vision,

direction and priorities. A solid track record in establishing short and

long term plans, developing timelines and managing effective teams.

. Experienced at budgeting, forecasting and cost control to maximize

investments and meet financial goals.

. Comprehensive experience in Business Process Re-engineering (BPR), Risk

Management, Change Management (CM), Quality Management System (QMS) and

Customer Relationship Management (CRM).

. Broad knowledge of E-Commerce, Customer Relationship Management,

Enterprise Resource Planning, Collaboration Tools, Software Development

methodologies and Infrastructure.

Key Strengths

Strategy & Execution Budgeting & Cost Control Customer

Relationship Management

Leadership & Team Building Program & Project Management

Vendor & Change Management

Professional Experience

Cox Enterprise/Manheim - Atlanta, Georgia

4/2006 to 4/2009

Product Development Manager

World's leading provider of used vehicle services and marketplace.

o Orchestrated the first comprehensive strategic steering committee of

Presidents and Vice presidents to determine the feasibility of a new

Wholesale Floor Planning system for Manheim Automotive Financial

Services (MAFS) a Billion dollar business unit of Manheim.

o Key Results of the $2.2M engagement included

o The evaluation of current and future business model, customers,

products and service offering.

o Strategy development, risk management and performance

measurement.

o Analysis of a single customer view ("A Dash board") of customer

information, buying habits and financial performance.

o Flexible product creation ("On-Demand") with ease of

customization for promotions, special interest and single

events.

o Enhanced Reporting to include accurate trending, seamless

integration across all business units and up to the minute

availability on buying habits and line of credit.

o Streamline the management of the "customer experience".

o Evaluation of sales practices, customer management, business

rules, governance, quality assurance and performance metric.

o Globalization of 150 independent franchise auctions on three

continents -North America, Europe and Asia, with a focus on

securitization, credit line and exchange/interest rates.

o Managed 15 direct reports - Business Analysts, Project Managers,

Software Developers, Offshore Teams and 2 managers in day-to-day

operation resulting in a reduction of a 5 year back log of 180

projects.

o Supported financial targets while meeting business commitments.

Reduced operational expense by 50%, increased customer service by 45%.

On Site Advertising Solutions - Atlanta, Georgia

12/2004 to 11/2005

Information Technology Director

Early stage venture in Outdoor Digital Advertising Company.

o Customer facing presentation, communication and relationship building

to drive product services and solutions. Consulted with clients to

ensure mutual benefits.

o Establishment of business processes rules, operational compliance and

standards requirements. Developed use-case models and supplemental

requirements from executive team, clients and team members. Coached

team to common ground agreements as it pertains to business

requirements.

o Coordinated full system implementation, including business needs,

operational analysis and solution design of pilot environment to meet

changing business requirements.

o Directed team and advised owners in the analysis and development of

digital media infrastructure which included capital investments,

resource allocation and system design of commercial services.

Insol - Atlanta, Georgia

8/2001 to 11/2004

Vice President of Business Operations

IT consulting firm for Fortune 500 industries: healthcare, financial

services and retail.

Sample Clients and Engagements:

McCamish Systems - Premier Business Process Outsourcing solutions

provider for the financial industry.

o Interfaced with executive clients to provide business and technical

communication and direction. Addressed business controls, process

management, security and human capital concerns for meeting financial

Service Level Agreements for multiple financial clients. Problem

managed system, integration and availability issues in support of

financial service clients.

o Provided direct reports leadership, direction and coaching to achieve

work objectives and improve service performance. Lead the development

of changing or creating policies, procedures and standards.

o Developed a five year roadmap to support and align business growth and

objectives with technology initiatives. Key deliverables included an

Enterprise Resource Plan, Customer support system and a knowledge

database.

o Managed multiple work streams and obtained 98% project success rate

and reduced labor cost by $500,000 within the first year of execution.

American Type Culture Collection (ATCC) - The world's leading Biological

Resource Center

o Problem managed strategy team of executives, vendors and industry

experts to determine long range business process feasibility study and

cost impact to R&D, business alignment, technology initiatives and

opportunities.

o Coordinated business units and support areas (finance, marketing,

technology and manufacturing) in strategy identification, audit and

prioritization of business opportunities. General insights into new

product and service development by benchmarking and evaluating against

known innovation to improve approaches, processes and systems. New

product identified for global market advantage.

o Conducted competitive SWOT analyses for tapping new growth areas.

Conducted JAD session for short and long term business objectives,

strategies, key initiatives and performance measurements by using

insights collected from situation assessment, marketplace analysis and

organizational goals.

o Negotiated complex analysis of business objectives which yielded

functional process procedures, operational matrix and technical

standards. Provided integration and business process improvements to

solve operational challenges in leveraging existing enterprise-wide

integration architecture for profitability. Indentified and quantified

business process, use case, SDLC processes and application design.

Voicecom/PTek Communication - Leading provider of Unified Web Based

Messaging Service.

o Led Project Management life cycle in planning and communication of an

Enterprise Unified Messaging system that integrated CRM, data

warehouse, IVR, billing and Web portals. Acted as the communication

liaison for executive management, partners and internal staff.

Presented business requirements, use cases, schedules and capital

expenditures. Managed $20M Telecom Network consolidation Project,

consolidating 290 dissimilar telecom points into four super nodes.

CARE International - Largest global non-profit humanitarian organization.

o Formulated strategies for executing the organizations global

enterprise technology redesign. Worked with executives, business

owners and internal teams to provide business process re-engineering,

operational requirements and standards.

o Milestones included: Operational requirements gathering, use case

analysis, system design and User Acceptance Testing (UAT). Design and

installation of a Data Center, deployment of an Enterprise Resource

Planning system / Application Integration and Telecom Architecture.

Mitsui Babcock - Global leader in the design, build and maintenance of

thermal, nuclear and petro-chemical plants.

o Responsible for translation of business objectives into clear use case

system requirements with defined ranges to be used in functional

financial models and long range capital projections.

o Notable milestones; Global Knowledge Base, Automated Client Advocacy

system and enhanced Service Delivery Model of global affiliates.

Epanacea - Atlanta, Georgia

10/1999 to 7/2001

Information Technology Director

Early stage venture in on-line Application Services Portal (ASP) private

labeled for CLECs and ISPs.

o Directed and designed the launch of a $10M B2C E-Commerce platform

within 3 months. Milestones included linking multiple Data Centers,

centralized network operations and supporting an Application Service

Provider.

o Negotiated enterprise agreements, contracts and partner relations with

Microsoft, HP, Compaq, IBM and Cisco. Gained $25M line of credit and

saved $2.3M in operational cost. Oversaw budgets, corporate operations

and technology team (Engineers, Database Administrators and Software

Developers). Advised board of directors, CEO and CFO.

o Spearheaded the cohesive architecture (business, information and

technology) of a Unified Communication Portal. Directed plans that

provided capital leverage and reduced expenditures.

Kaiser Permanente - Atlanta, Georgia

8/1997 to 8/1999

Director of Information Services

$22.5B Managed Health Care Provider, the nation's largest not-for-profit

integrated HMO provider.

o Directed the planning and execution of a state wide corporate

information system, functions included voice/data services, clinical

operation support and facility construction/expansion with full P&L

responsibility of a $17.5M budget.

o Managed a $15M revitalization and redesign program for outdated

infrastructure and network systems across geographically diverse

locations. Success included first enterprise ATM network in Georgia,

standard corporate communication for national members and automated

asset management system.

o Managed a direct staff of 13 and in-direct of 10 IS employees

statewide. Directed the team in the construction of three new state of

the art medical centers with over six million square feet.

o Gained executive approval for a $500k network laboratory, which

facilitated enhanced service operation. Milestone included: decreased

deployment errors, elimination of negative customer impact and reduced

operation cost.

Georgia Pacific Corporation - Atlanta, Georgia

5/1995 to 8/1997

Senior Enterprise Infrastructure Lead

$1.4B Global leader in manufacturing and marketing tissue, packaging,

building products and chemicals.

o Achieved planning, administration and supervision of dual MIS

division; managed and mentored a team of 30 professionals in system

projects, SAP support and client/server conversion.

o Directed Business Continuity Planning (i.e. Disaster Recovery) to

include flexible recovery models and alternate facility operation.

o Led the divisional migration from VAX/VMX system to 2,000 seat, 150

server multi-domain client/server architect and implemented strategies

to leverage emerging enterprise technologies such as SMS, Remote

Management, Enterprise SAP support and Global Security Authentication.

o Spear-headed the development and implementation of a global Solution

Center which provided technical, resource and project support.

Technology Solutions International - Atlanta, Georgia

3/1994 to 5/1995

Enterprise Architecture

$5M On-Demand Fax Broadcast Service Provider.

o Designed and launched national network linking staff, customers and

key clients to automated fax broadcasting service. Technical expert on

voice communications and data processing with direct report to CTO on

forecasting, enterprise metrics and production operation.

o Served as the solution architect for the definition of a custom fax

broadcast voice based application designed for deployment across

multiple vertical industries.

o Integrated a telecommunication system to the automated operation of a

fax broadcast network. Proactively performed maintenance,

troubleshooting and installation as needed.

o Successfully relocated corporate office including equipment, telecom

lines, operations and 24X7 help desk. Directed team on issues

assessment, technical solutions and process improvements.

Education

B.S. Computer Information Systems, DeVry Institute of Technology

1994

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