Customer Service Active Directory

Davi Santos

Alpharetta, GA • 828-***-**** • ************@*****.***

VMware Presales

Experienced IT professional with eight years’ experience providing outstanding windows server engineer

support, monitoring, OS Install and troubleshooting, OS migration using P2V framework. Experience in

troubleshooting multiple servers issue related to migration, network and security, network appliances

configuration, virtualization. Strong ability to comprehend and master technical concepts and technique related

to VMware, computer system, network and security.

Key Skills and Abilities

• System & Server Administration • Remote Troubleshooting • Data Security & Encryption

• Technical Writer • Active Directory GPO • MS HyperV & VMware Esx 5x

management

• Account & Security • Firewall Setup

• Client & Server System Design

Administration • Contract & Vendor Negotiations

• Windows Server Management • WSUS • Outstanding Customer Service

• Backup & Disaster Recovery • Avaya Telephony Management

Technical Expertise

Computer Hardware HP, IBM and Dell Servers, PC and IOS Devices

Video Conference LifeSize Video Center, Cisco Tandberg, Polycom

Network Hardware SonicWall TZ 205, Cisco Catalyst 3550, EMC QLogic SANbox 5800V

Operating Systems Windows 7, Windows Server 2008 R2 & 2012, Solaris, UNIX/Linux,

Virtualization VMware Esxi 5.x, HyperV, XenApp

Groupware Microsoft Exchange 2008, 2010 and 2012, Lotus Notes

Database Platforms Microsoft SQL Server 2008, Oracle, DB2, Tivoli Storage Manager

Networking TCP/IP Ethernet, VPN, DHCP, Active Directory, Group Policy, DNS, FTP, PPP

Business Software VMware ESXi 5x, SAP, IBM Filenet 4.5, PE and CE, Content and Process,

Symantec

Endpoint, Symantec Net Backup, Unitrends, Qualstart Disk Array Backup

Appliance, Microsoft

Qualifications

Ensure proper computer operations that enable end users to accomplish tasks free of technical

difficulties and maximize individual productivity and organizational efficiency. Provide onsite and

remote assistance in help desk capacity while also managing systems, servers, and network hardware.

Analyze and troubleshoot a wide variety of issues to quickly and accurately make a diagnosis and

implement updates or fixes. Adhere to company guidelines and industry best practices for information

security and disaster recovery and technical writing to insure proper systems documentation.

• Install and configure computers, servers, and peripherals to expand IT functions and availability

• Manage, maintain, and support users' networks, peripheral equipment, software, services, and devices

• Upgrade network infrastructure and server architecture to improve bandwidth and connectivity

• Implement secure connections to remote locations through installation of hardware and software

VPNs

• Install monitoring and configure computer networks, HP Site scope, including Active Directory, DNS

and DHCP roles

• Create user accounts, mailboxes, and permissions to allow users to properly access network resources

• Maintain centrally accessible file servers; perform daily backups using backup software to ensure file

recoverability

• Install, configure, and secure centrally accessible devices, network printers, and print servers

• Review system log files and audit security metrics to verity system security and identify potential

weaknesses

• Implement and enforce user security policies through Active Directory policies and network device

configurations

• Standardize mail and collaboration through deployment of groupware and associated client software

• Install and configure common software applications including Microsoft Office, antivirus, and backup

software

• Test and deploy operating system and software patches, hot fixes in line with industry best practices

• Access servers, client systems, and networks to provide help desk functions and restore functionality

• Provide expertise to users and answer queries or requests for support or training on systems and

software titles

• Improve user computing experience through systems monitoring, maintenance, and problem

resolution

• Research, evaluate, test, auditing and recommend infrastructure, upgrades, and software installations

• Complete special projects while performing day to day system administration and security duties

Work Experience

Arauco North America, Atlanta, GA Systems Support/Systems Admin 2014

Supported local VMware and servers infrastructure for the local site, solve computer related issues,

managing currently Active Directory and MS Exchange serve. Design technical documentation to

share among team members. Install, upgrade and configure applications in clients computer, monitor

SAP, create and unlock AD accounts, crate organizational units in Active Directory, control Avaya IP

Trunk Phone System and Server, monitoring Polycom Video Conference units. Push updates using

WSUS, develop and implement IT auditing and policies that streamlined business processes. Evaluate,

recommend, and purchase IT equipment. Writing Script to automate tasks. Monitoring VMware hosts

and physical servers.

City of Jackson, MS Business Systems Analyst II/VMware

2010 2014

Demonstrated subject matter expert for information technology, management, and recommended ways

to improve utilization of computer systems. Proactively identified, researched, and implemented process

and/or workflow changes that improved day to day operations through increased automation and

productivity while reducing associated costs.

• Install and configure windows server 2008 R2, Win 2012

• Migrate Active Directory from 2003 to 2008 and then 2012

• Prepare Technical documentation and training to share with team members

• Creation of Group Polices police, account updates and migration

• VMware host migration and creation of virtual machines

• WSUS clients updates remotely

• Manage Site Recovery procedure to insure proper site failover for VMware hosts infrastructure

• Created technical documentation for systems, IP addressing schemes, DNS configurations, and NIS

information

• Filenet Imaging setup and configuration for PE, CE for content and process

• Provided technical support and technical training to users; remotely configured and restored systems

as needed

• Implemented disaster recovery policies, systems and verified installation of adequate backup

capability to recover data

• Implemented system policies and wrote scripts for virtual environments using VMware ESX/ESXI,

script writing

• Monitored SQL Server, BI, Oracle, DB2, and Access databases for performance and consistency

WURC FM Radio, Holly Springs, MS System Support Specialist 2005 2009

Maintained automation system necessary for radio station to remain on the air. Document systems,

prepare training for students, staffs from different departments. Generated daily and weekly music and

programming schedules. Database integration for Radio Station software with MS SQL server. Create

content for radio station websites using Adobe Creative Suite, JavaScript, HTML, and CSS.

Education & Certifications

Master’s Degree in Information Technology, Florida Institute of Technology In Progress

Bachelor of Arts in Computer Science, Rust College 2009

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