Systems/Infrastructure Manager

RICH JACOT 817-***-****

Southlake, TX ****.*****@*****.***

PROFESSIONAL PROFILE

Systems Manager with 20+ years’ experience in Technology and Infrastructure Management with direct responsibility for

IT strategic planning and decisions based on fulfilling business initiative and growth demands.

System Administration Business Continuity/DRP

SAN Management Data Center Operations

Capacity Planning Project Management

Blade Systems Budget Management

System and SAN/NAS Architecture Asset Management (HW & SW)

Procurement Practices PCI Compliance

COMPUTER SKILLS

– Oracle, Microsoft SQL Server, MySQL, and MongoDB

Databases:

– 3DNS, BigIP, and Cisco

Network:

Storage Systems: – EMC, HP, Hitachi, NetApp, and Isilon

– Dell, HP, IBM, and SUN

Servers:

– UNIX, Linux, Windows, and VMs (ESX, Zones, LPARs, etc.)

OS:

– MS Office Suite (Word, Excel, Powerpoint, Visio, Outlook)

Applications:

PROFESSIONAL EXPERIENCE

CitiGroup – Irving, TX May 2014 – Aug 2014

AT&T Services, Inc. – Dallas, TX Apr 2011 – Apr 2014

Solution Architect

Responsibilities:

Take lead architecture role in dealing with clients, program managers and IT teams

Translate business requirements into detailed architectures and designs

Document all technical requirements and design technical solutions utilizing enterprise architecture standards

including documenting all solution components and configurations

Develop solution cost structure by identifying all cost points including labor, software and hardware

Implement architectural designs while building solid relationships with stakeholders at all levels

Work with functional analysts, developers and development managers to ensure that all solutions are deployed

within agreed timelines

Identify where exceptions to the enterprise architecture standards are required

Verizon Information Services

(Idearc Media/SuperMedia) – DFW Airport, TX 2003 - Feb 2011

Systems Manager

Responsibilities:

Manage a team of 7 Administrators with over 625 physical hosts and 1200+ zones

Included over 650TB of SAN and 700+ Cisco SAN switch ports

Manage infrastructure that has averaged 35% annualized growth over the past 4 years supporting the fastest

growing area of Verizon/Idearc Media

Manage an annual $3.5M - $5M Capital Budget and $2M - $3M expense budget for provisioning infrastructure

equipment required to sustain double-digit growth and implementation of business initiatives

Supervise data center operations with a server farm of over 600 UNIX servers, 100 Linux servers and the latest

SAN infrastructure, all behind the latest load balancing technology

Responsible for architecting new Server, backup and SAN/NAS solutions within the Superpages.com

environment

Vendor Management and Procurement

DR and Business Continuity (Active-Active along with Active-Passive between our DFW and Middleton, MA

DataCenters via Cisco GSLB)

Achievements:

Introduction of CoolThread servers into the SuperPages.com environment to increase computing power while

reducing utility power, cooling and DC floor space

Reduced our power consumption by 40% by the utilization of the CoolThread servers

Reduced maintenance costs each year although the SuperPages.com environment has continued to grow every

year

Over the last three years I have reduced our HW maintenance costs by 35%

Implemented a new backup infrastructure that reduced both recurring SW licensing costs by 28% and cut tape

cost by more than 50%

TSM and Sepaton VTL backup environment to network and EDL solution

Increased server utilizations by implementing Solaris Containers on approximately 200 hosts with 1200 zones.

Successfully implemented tiered storage environment supporting multiple inter-connect technologies that helped

minimize stranded server based storage and resulted in a 40% faster time to deployment for key applications

Successful migrations from EMC Celerra to Isilon IQ X-Series NAS

Received Verizon Excellence award for “Superpages Architecture Evolution 2003”

IT Network Inc. and SourceSuite, LLC – Irving, TX 1998 - 2003

Senior UNIX Administrator/ Systems Manager

Responsibilities:

Manage over 200 UNIX systems nation-wide for IT Network

Source Suite systems consisted of 40+ Solaris and 75+ RedHat servers.

Manage a group of programmers and administrators

Provide on-going support for clients from all across the United States, parts of Canada and Hawaii

Provide remote system administration and Ingres database administration

Monitor retrieval of field system activity and call data

Atlantic Dental Company, Ithaca, NY 1988 - 1998

Computer Services Manager

Responsibilities:

Manage the complete cycle of system development and systems administration for computer products and

services designed to meet a broad base of orthodontic management functions (e.g., business operations,

accounting, customer service and financial reporting)

Coordinate with clients to identify critical issues, business requirements and operating budget

Write formal/detailed technical proposal for review, cost analysis and budget approval

Order, assemble and test new systems

Plan and conduct training sessions for end-users; troubleshoot and resolve technical problems

Provide on-going support for clients from across the United States and parts of Canada

Provide remote SCO system administration and Informix database administration

Maintain concurrent responsibility to provide service in multiple areas as required: (i.e., Technical training of

support and operations personnel, preparation of product presentations for trade shows and technical consulting)

EDUCATION

BOCES – Ithaca, NY

Certificate for 2 Year Program – 1986

SunEd – Dallas, TX

(IBM Corporation Learning Center – Endicott, NY)

Completed Courses:

Solaris 8 Admin I & II

Solaris System Performance Management

Sun Fire High-End Server Administration

Sun Fire Workgroup/Enterprise Server Administration

VERITAS Volume Manager 4.0 Administration

Programming & Design Fundamentals

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