Customer Service High School

Shantaya Germany

*** ***** ***. ***. **, Bronx, NY. 10473 • Telephone: 917-***-**** • Email: ***************@*****.***

SUMMARY OF QUALIFICATIONS:

• Reliable, dependable, and hard working, with effective communication skills

• Eager to learn with the ability to adapt quickly to a challenge

• Able to work in an environment as a team player

• Proficient in Ms Word, Excel and Power Point

EXPERIENCE:

Danice, Bronx, NY

Sales Associate 06/2014-11/2014

• Greet customers enthusiastically and in a courteous manner at all times

• Assist customers with purchases and selections

• Assist with overall marketing of store items

Deals Dollar Tree, Bronx, NY

Greeter/Cashier, 03/2013- 09/2013

• Greet customers enthusiastically and in a courteous manner at all times

• Handles cash register and completed and processed monetary transactions

• Assist customers with purchases and selections

• Assist with overall marketing of store items

Andrews International, Bronx, NY

Dispatcher, 11/2008-05/2009

• Answered and directed calls

• Resolved customer questions and concerns

• Dispatcher for ADT Alarm System

• Communicated with Security Guards to inform them on where to go to disarm the alarm system

Millennium Protective Services, Bronx, NY

Security Guard, 09/2007-05/2008

• Secured the perimeter of the building

• Monitored surveillance cameras and perform vertical patrols

• Responsible for logging everyone entering and leaving the building

• Documented all incidents

NYPD Traffic Enforcement, Bronx, NY

Traffic Agent, 07/2003-06/2005

• Issued summonses to drivers

• Checked vehicles to ensure rules are being followed

• Helped motorists with concerns regarding summonses

• Directed traffic when necessary

Wildcat Services Corporation, New York, NY

Administrative Assistant, 09/2001-01/2002

• Greeted guests and program participants

• Typed memos and correspondence using Ms Word and entered data on Ms Excel

• Handled a multi-line switchboard phone and relayed accurate messages

• Faxed and copied documents; assisted with mass mailing

Education:

Wildcat Services/ Computer Applications Training Program, New York, NY 01-2002

Pocono Mountain Academy High School, Tobyhanna, PA 06-2000

High School Diploma Awarded

South Bronx Overall Economic Development Corp. (SoBRO) Bronx, NY

Obtained National Professional Certification in Customer Service Valid 01-2012- 01-2016

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