Test Cases Customer Service

Suruchi

Tiwari

*****@**********.***

Phone: 551-***-****

PROFESSIONAL SUMMARY

Over 5 years of diversified experience in Software Quality Assurance in

software development. Experience in writing and executing test plans, test

cases, test strategies and test scripts for manual and automated testing.

Excellent knowledge in test management tools like HP Quality Center and

Selenium. Proficient in Functional, Regression, System, Black Box, UAT and

Web Services testing. Actively participated in all the stages of Software

Development Life Cycle and creating test plans and test cases for various

scenarios of end to end functionality testing. Possess strong analytical,

verbal, organizational and inter-personal skills that help in communicating

with Developers, team members, writing reports and test documentation.

SPECIAL EXPERTISE

. In-depth knowledge of Software Development Life Cycle (SDLC) and have

thorough understanding of various phases like Requirements,

Analysis/Design, Development and Testing.

. Experience in working on Waterfall and Agile/Scrum Methodology.

. Experience specializing in testing and developing client server, web-

based and mobile (iPhone) applications.

. Extensively used Remote Deposit Capture (RDC) application to capture

images via small desktop scanner.

. Coordinating and task assignment to multiple QA teams at various

geographical location (Kansas City and India - Offshore).

. Experience of doing Functional, System, Regression, Sanity, Integration,

UAT, Black-Box and Web Services testing.

. Extensively used HP Quality Center for writing and executing Test Cases,

Test plan, defect tracking and prioritizing defects.

. Developing experience in HTML, XML and DHTML and Knowledge of web

technologies like JavaScript, CSS, php and AJAX.

. Experience in writing SQL Queries to retrieve Data from the Databases for

Backend Testing and Validating Database using DBVisualizer.

. Experience with Service Oriented Architecture using SoapUI tool to test

web services.

. Extensively involved in manual testing using positive and negative data

inputs.

. Extensive experience with Visio, MS Project and MS office tool's Like Ms-

Word, PowerPoint, Excel, Access.

. Experience with Object Oriented Programming, UML concepts, design

patterns, and web Technologies.

. Excellent analytical/trouble-shooting skills and strong technical

background.

. Possess excellent leadership skills and able to work individually and in

a team as well.

. Able to cope with fast paced working environments and ability to work

independently with minimal supervision.

. Liaison with Stakeholders, BAs, and delivery teams to ensure highest

standards of quality is delivered to the business.

TECHNICAL SKILLS

Database MS SQL, PostgreSQL, MySQL, Oracle, MS Access, Oracle

Quality Assurance JIRA, Selenium, HP ALM, SoapUI

Tools

Operating Systems Windows 95/98/2000 XP/Professional, UNIX, LINUX

IDE Eclipse, Microsoft Visual Studio 2008/2005

Project Management MS Visio, MS Project, MS Office

Programming C, C#, Java, SQL

Web Technology HTML, XML, DHTML, CSS, PHP, VB Script, Java Script

MS Tools CRM, SharePoint

Methodologies Agile / Scrum, Waterfall Model

PROFESSIONAL EXPERIENCE

BB&T Bank, Washington, DC

Oct '13 - Present

QA Analyst

QA Tester for BB&T bank, involved in testing Mortgage apps, Check

Processing, Bank cards, Credit cards, Retail Banking and DDA (Demand

Deposit Accounting) applications

Responsibilities:

. Reviewed business requirements and functional requirements document to

achieve better understanding of the requirements

. Performed GAP analysis by analyzing requirements and made UML and use

case diagrams

. Documented and created a comprehensive Reports, Flow Charts, UML, Use

Case diagrams and Test Scenarios

. Wrote test plans, test cases, test scripts and performing system,

functional and regression testing of applications

. Conducted functional, GUI, regression and smoke for various applications

. Test Case Management was done using ALM/Quality Center

. Tested the applications end to end

. Developed XML test files based on XML schema

. Worked with Web Services (SOAP)

. Validated the data using SQL queries against Oracle database 11g

. Worked with UNIX shell scripts

. Created traceability matrix between requirements and test cases

. Tracked and logged the defects using HPALM/Quality Center

Environment: Agile, Quality Center/ALM, QTP, Java, SOAP, WebSphere, UNIX,

Oracle 11g, XML, MS Access

Citibank, NYC, NY

May' 12 - Aug' 13

Software Quality Analyst

Citibank is an American multinational diversified financial services

company with operations around the world. Citibank provides Retail banking,

Investment banking, Commercial banking, Home Mortgage servicing, deposits

and Insurance services.

PROJECTS

Remote Deposit Capture Online (RDCO) - Testing of Web Portal application to

convert paper-based deposits to electronic format for immediate and secure

delivery to Citibank over the internet. It provides easy-to-use tools for

creating, managing, and transmitting electronic deposits.

Remote Deposit Capture (RDC 2.0) - Software solution designed to capture

check payments as close to the point of receipt as possible. This included

testing of RDC 2.0 client server based application, different types of

Scanners/Drivers, CMU/Admin tool, Hogan and eDC/Icing item processing

tools.

Responsibilities:

. Understand the User requirement documents (Business and functional) in

the fast pace project to deliver the required task.

. Job entails preparation of 'Test Plans', 'Test Design Specification',

setting up of complex test case scenarios, writing test scripts using HP

Quality Center 10.0 and performing System, Functional, Black-Box,

Regression, UAT and cross-browser testing. Job also include Test

Evaluation, Verification & Validations of Actual Results vis- -vis the

desired results.

. Creating and maintaining Tests and Test Records, Defect Management,

analyzed defect data, performed testing for product release, recommended

process improvements, review test procedures, maintain strict adherence

to client's prescribed testing guidelines, control processes and

procedures.

. Involved in performing manual and automated test procedures for

functional testing of Web services using SoapUI

. Generated graphs, Test metrics and project reports to analyze the

performance for business groups and CPMs.

. Involved in preparing Traceability matrix for 100% coverage of

Requirements.

. Used the defect-tracking feature of HP Quality Center to log and document

defects.

. Participated in Production support validations and testing during off and

on business hours.

. Conducted Defect Review board meeting to analysis, resolution and

determine ownership of defects and project issues.

. Worked closely with engineering and staff for document and deliverable

reviews, software revisions, change requests, Code Review, Configuration

Management, Release Management and assessments.

Environment: HP Quality Center 10, HP QTP, SoapUI, SQL, Oracle, .NET, JAVA,

SOA, Web Applications, Waterfall, MS Office, SharePoint.

MetLife, NYC, NY

Mar' 11 - May' 12

QA Analyst

Worked with MetLife as a QA, I designed test plans and test cases for

MetLife website. We build a website where members can login, create

profiles, can search other member's profiles, search the database and can

post queries.

Responsibilities:

. Responsible for selecting Test cases for Functional and Regression test

sets.

. Performed black box testing, browser Compatibility Testing and Web

Services testing.

. Involved in white box testing and GUI testing.

. Executed Manual Test Cases by using positive and negative data inputs.

Reported results and tracked defects encountered during testing in

Mercury Quality Center.

. Worked on the test planning, test lab and defect reports and generated

customized reports in Quality Center.

. Extensively used Mercury Quality Center for defect tracking and

prioritizing defects.

. Interacted with Developers for defect analysis and performing Regression

Testing.

. Involved in generating the automation script in Quick Test Professional

using VB script.

. Performed Data Driven Testing using QTP to test the application with

different sets of data

. Recorded test script following each test cases using Quick Test

Professional (QTP).

. Added verification, standard, output checkpoints in QTP for web

application.

. Created Bitmap check points, Text checkpoint from active screens.

. Created graphs and reports to analyze the performance.

. Prepared reports using Quality Center.

. Written and modified required SQL validation scripts to validate the

outputs.

. Assisted business analysts with the resolution of testing issues.

. Involved in preparing Traceability matrix for 100% coverage of

Requirements.

. Experience in agile testing by closely interacting with developers to

ensure continuous progress.

Environment: Windows XP Professional, Quick Test Professional, Quality

Center 9.2, Java, HTML, XML, SQL 2005, Oracle, UNIX

NYU, NYC, NY

Mar '09 - Jan '11

QA Tester

Building a Module for an online billing application that allows customers

to pay the bills electronically using any major credit card. It involves

consolidation and integration of information from multiple systems on a

single platform to increase productivity of Customer Service. The module

also provides customers an online itemized bill, bills up to six months

old, an option to update plans and links to any part of the NYU Website

Responsibilities:

. Wrote test cases based on Business Requirements and required documents.

. Worked with QA team to prepare Test strategy and Test plan.

. Created Traceability Matrix to ensure comprehensive test coverage of

requirements, identify all test conditions and test data needs.

. Maintained test matrices to reflect test progress.

. Performed Positive/Negative, Sanity, Smoke, Data Driven, Functionality,

Integration, Regression and Security Testing of the application

. Conducted UAT testing.

. Performed Back-End Testing using routine SQL commands.

. Used Mercury Quality Center Quest to track, review, analyze and compare

defects.

. Involved in the creation test cases for manual testing and Automated

Testing.

. Involved in scrip enhancement and functional testing of the application

using Quick Test Professional.

. Submitted weekly status reports stating the blocking issues of the

current build.

. Worked with Project Management to scope the testing effort and provide

status and estimates.

. Actively involved in all phases of SDLC.

Environment: Windows 2000, Quick Test Professional, Oracle database,

Mercury Quality Center

EDUCATION

Major: Web Information systems (WIS)

Wilmington University, Delaware

REFERENCE

Available upon request

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