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customer service

United States
February 26, 2015

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Phyllis Diorio

** ******** ****** ( Brooklyn, New York 11203 ( (718) 404 - 1827 (

Objective: Seeking a clerical position that will allow me to utilize my


Qualification: Data entry skills, good customer service skills, ability to

answer multiple phone lines, telemarketing skills, good organizational

skills, very reliable and responsible, able to work independently in the

absence of a supervisor.

Education: 1987 Sacred Hearts St. Stephens Work Study Program

Brooklyn, New York

1987 G.E.D

Brooklyn, New York


2013 - Present Baltic Street A.E.H.

Brooklyn, New York

Human Resource Assistant

> Sorting and filing employee documents.

> Assist Human Resource Director with potential employee's


> Verify references of potential employees.

> Verify that all documents are in employee folders.

> Assist with purchasing orders for the company.

2012 AEGIS Communication Group

New York, New York

Customer Service Representative

> Sold prescription drug plans.

> Informed customers about various insurance options and out of

pocket expenses.

> Assisted customers with Medicare enrollment.

> Answered busy phone lines.

2011. - 2012 Baltic Street A.E.H.

Brooklyn, New York


> Answered multiple phone lines.

> Faxed, e-mailed, filed, and distributed mails.

> Accepted phone messages and distributed it to staff.

2012 New York City Department. of Mental Health & Hygiene

New York, New York

> Communicated with outside vendors for job fairs.

> Research vendors who would partner with New York City Department of

Mental Health & Hygiene to hire people living with a disability.

> Checked and responded to e-mails.

> Greeted guest at the front desk.

1999. - 2002 DLX Industries Inc.

Brooklyn, New York

> Maintained all filing systems.

> Answered multiple phone lines.

> Took phone orders.

> Faxed and e-mailed.


Furnished upon request

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