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Supply Chain Customer Service

Botkins, OH
February 26, 2015

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Greg A. Boggs Director Supply


**** ********-***** ** ******** Warehouse


Newton Falls, Ohio 44444 Purchasing


Home 330-***-****

Cell 330-***-****


Experience in a state-of-the-art distribution centers, with an emphasis on

logistics supply chain management, forecasting, and planning. Driven

operations leader offers extensive hands-on experience and consistent track

record in exceeding results for large scale operations, forecasting growth

and delivering strong and sustainable gains. A self-starter with a proven

ability to conceptualize and implement innovative solutions.

Technologically competent, past achievements demonstrate a clear ability to

utilize new, cutting edge technologies as a means of updating processes and

systems. Highly effective leadership and motivating skills support the

development of cohesive teams in the collaborative achievement of strategic



Leadership Inventory Control Labor Performance


Business Metrics Engineered Standards Standard Operating


Best Practices Economic Order Quantity Material Resource Planning


ERP Budgeting Forecasting

Warehouse Management Negotiation Skills Project Management


Financial Analysis Process Improvement Business Planning


. Built custom supply chain through redesign operations across a wide

spectrum of businesses. Implemented technology solutions and

streamlined processes to reduce redundancies and staffing hours,

improving both efficiency and productivity. Industries included

wholesale, distribution, transportation and retail.

. Implemented complete warehouse redesign for large distributor of

safety supplies. Optimized warehouse operations through engineering a

new warehouse design, integrating and automating technology and

synchronization of product movement. Reduced transportation expense

by 15%, increased production levels by 25%, improved inventory

accuracy by 18%.

. Negotiated new contracts with suppliers and transportation companies

improving gross margins by 5% points by reduction in cost of goods and

transportation costs. Improved customer service levels by reduction

in lead time on out bound shipments.

. Extensive knowledge base developed from hands-on industry experience.

Began career in receiving operations, with experience in inventory

control, large scale distribution operations, transportation,

purchasing, multi-site retail operations to custom supply chain


. Facilitated People Skills course for entire national distribution

center network. Course focuses on effective communication between

management and team members. Demonstrating a high level of

interpersonal skills along with excellent oral and written

communication and presentation skills.


US SAFETY GEAR, Warren, Ohio

2007 - 2014

Regional distributor specializing in distribution of safety supplies and

industrial product lines, operating multiple block and mortar retail

locations, e-commerce store and distribution center. Provides service to

over 500 industrial use customers, multiple resale accounts and retail


Director Supply Chain Operations - 2007-2014

Charged with turning around this underperforming business unit. Managed

development and implementation of new purchasing strategy across entire

company. Redesigned warehouse operation, introducing new warehouse

management system. Performed vendor analysis and negotiations, eliminating

under performing and/or redundant suppliers.


. Direct planning of customer deliveries and order scheduling.

. Coordinating activities of all functional areas to ensure meeting

customer demands while maintaining operational efficiency.

. Direct procurement activities across the business, including supplier

selection and rationalization.

. Optimization of production planning to reduce active inventory levels

while maintaining efficient production procurement.

. Implement supply chain planning process to enable accurate supply

planning, forecasting, tracking and reporting

. Identify efficiencies that will reduce costs and increase profits

. Establish process to monitor sales forecast to rapidly identify and

respond to any effect on supply chain.

. Review and analyze inventory levels to ensure compliance with customer

obligations for safety stock in balance with efficient use of

warehouse space via control of slow and obsolete items.


. Re-engineered design of warehouse improving productivity 25%.

Evaluated product hit ranks and moved the faster moving items into a

bulk picking area.

. Improved Gross Inventory accuracy by 18%. Established warehouse

management procedures, facilitating highly effective inventory

planning and control practices, trained and coached warehouse staff.

. Reduced inventory investment 25%. Established clear processes and

procedures for purchasing and inventory management..

. Improved Gross Margin by 5%. Worked with sales team identifying which

product lines are more profitable directing team so sell these product


. Reduced Outbound Transportation Expense by 15% through redesign of

driver routes.

. Demonstrated creative problem solving skills which enhanced operations

ability to provide ongoing service, while significantly reducing

operating costs.

. Gained deep knowledge in purchasing to compliment operations planning




Fast paced state of the art distribution center providing service for up to

250 Kmart stores. A 1.5 million square foot facility employing up to 1000

employees capable of processing in excess of 120 inbound trailers and over

100,000 outbound cartons daily.

Administrative Operations Manager - 1997-2007

Direct daily interface with corporate operations and regional vice

president to influence priorities and outcomes as well as ensure that plans

and initiatives are aligned in tandem with broader goals. Determine daily

production plan by analysis of daily staffing and business priorities.


. Achieved 99.8% Fill Rate vs. 99.7% Goal.

. Develop and react to $50,000,000.00 operational budget. Year-end

results up to 5% under budget.

. Reduced inventory shrink to less than 0.01% of dollars shipped.

Eliminated vendor claim reversals.

. Part of implementation team for DC Labor Performance Tracking system,

increasing productivity 10%

. Led development of talent within supply chain through functional

expertise, coaching and participation in formal development reviews

and performance management.

. Directs individual staffs responsible for monitoring corporate goals

in, inventory control and quality assurance, budgeting and

forecasting, maintaining labor and performance standards, and data

processing. Experienced in WMS and RF inventory tracking systems.

. Direct contact with e-commerce. Secured carrier for home delivery

service, coordinated distribution operations, monitored accounting

transactions. Start up team member of Martha Stewert Patio on

BlueLight.Com web site. Recognized for outstanding service and


Transportation Manger - 1994-1997

Directing functions of logistics in planning of store deliveries including

selection of outbound carriers optimizing available resources to control



. Established working relations with vendors to increase reverse

logistic revenue by 100%.

. Led and developed transportation supervisors, based on previous

knowledge of position requirements, while recognizing internal

talents, skills and abilities of co-workers.

. Developed Customer Care Line, which enabled identification and

resolution of store delivery concerns. customers reporting 100%

satisfied or better.

Quality Assurance Manager - 1991-1994

Manage key segments of business initiatives and compliance measures.

Reported on status to corporate management


. Developed cycle count program, later adapted and integrated into

corporate standards, used throughout the distribution center network,

to improve perpetual inventory accuracy. Improved perpetual inventory

accuracy by 3 percentage points.

. Implemented internal audit system, in response to need for increased

level of service to stores.

. Ensured timely and accurate reporting of statistical data to

corporate, measuring and complying to productivity and capacity


. Demonstrated ability to analyze and interpret corporate financial

statistical data, creating a structured distribution center operating

budget, based on historical data and future projections

Ohio High School Athletic Association

. High School football official, state playoff qualified


Bachelor of Business Administration Youngstown State


Major: Accounting, Degree Conferred-1995 Youngstown, Ohio

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