Customer Service Data Entry

Caridad Camacho

E-Mail **********@*****.***

*** ****** ***, *** *** Brooklyn N, Y 11212 (Cell) 917-***-**** (Home) 347-***-****

OBJECTIVE: To obtain a position where I can use and expand upon my skills and experience to benefit

a respected employer

EXPERIENCE:

2008-2014 Clarendon Holding N, Y – Dispatcher (Consolidated Bus Company) Brooklyn, N.Y

• Deal with high volume of calls

• Take and follow up breakdowns and accidents daily

• Call schools when a bus has a breakdown or accident

• Enter overtime daily

• Deal with problem runs for the Board of Education

• Deal with route documentation and updates daily

• Inform parents of the correct information of pick up and drop off times

• Do corrections for payroll

• Follow up on complaints and misbehavior reports

• Print out trip cards weekly for drivers

• Responsible for checking drivers trip cards

• Print out and collect attendance weekly from drivers

• Make sure drivers have working radios and A/C and heat as required

• Send buses daily for inspection and bus wash

• Performed data entry of daily problem runs, etc into data base

2007-2008 NYC Department of Education, Office of Pupil Transportation Queens, N.Y

Assistant to the director of Special Education

• Responsible for all telephone inquiries from Parents, schools and city agency

• Maintain a file of all incoming/outgoing E-Mails for the director

• Assist in liaison activities to obtain office objects

• Kept record of complaints and resolutions that were done by parents, schools, and vendors etc

• Routed special-ed students on buses

2005-2007 NYC Department of Education, Office of Pupil Transportation Queens, N.Y

Assistant to the Supervisor of Manhattan

• Oversee the daily activities of the Manhattan,Nassau and Suffolk County unit

• Advised parents, schools officials and regional office with students busing information

• Maintained well-stocked merchandise and /or products

• Under supervision routed students on buses daily

08/05-09/05 NYC Department of Education, Office of Pupil Transportation Queens, N.Y

Customer Service Representative

• Recorded bus accidents, breakdowns, delays due to traffic and other various transportation issues

• Performed data entry of daily problem runs into data base

• Responded to telephone inquires from parents, schools etc

02/04-05/04 NYC Department of Mental Health & Hygiene

Data Entry/Receptionist

• Assisted with distribution of permits for over 800 day camps

• Receive and directed all incoming calls and took accurate message

• Typed memos, corresponded and other documents

• Entered information into data base, maintained filing system

• Distributed incoming and interoffice mail to different departments

2003-2004 NYC Parks & Recreation

Office Assistance

• Answered phones, took accurate messages or directed calls to appropriate parties

• Greeted visitors, ensured visitors signed log book

• Instructed Visitors to remain in waiting area until called

• Provide information to answer visitors questions, handled complaints

• Give out proper supply to staff to keep work areas clean

• Kept Inventory

• Make sure work areas were clean and safe

Education: NYS Equivalency-GED

Skills: MS Word, Excel, Internet Explorer, Knowledge of X-Ray Development. Type 45wpm, Bilingual

Spanish/English

Reference Furnished Upon Request

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