customer service skills, phone, filing

Octavia Fuller

**** ****** *****, *.*

B ronx, New York 10468

Cell-718-***-****

***********@*****.***

OBJECTIVE:

To obtain an position utilizing my strong team player and interpersonal skills.

QUALIFICATIONS:

Detail- oriented and self-motivated with the ability to take on various tasks. Team

player, outgoing, fast learner, organizer and creative in mobilizing assignments.

Willing to advance by company offered training opportunities and/or continued

education.

E mployment:

F urnished Quarters

House Keeper/Senior House Keeper 04/12-

07/14

•Provided feedback to staff concerning customer service procedures

•Enter paper work for all complains n fixtures that are dealing with clients and

i n apts

•Possess basic knowledge of general cleaning principles, use of cleaning products

and operation of standard cleaning equipment..

•Train new employees

•Frequently standing, walkng, stooping, kneeling, crouching, crawing, climbing

stepstools/ladders and stretching

•Fulfill cleaning for clients tasks on job stander.

•Work in fast paced strides.

•Brainstormed with team to identify strategies for improved efficiency.

•Lift up to 30 lbs.-50lbs. on a regular and continuing basis.

•Process of communicating with supervisors and other associates.

•Manual dexterity to use and operate all necessary equipment and take keys out

t he keys track.

P artners & Care Home Health Care Provider

Personal Assistant 06/07 – 02/12

•Daily ambulatory care

•Prepared meals

•Managed financial responsibilities

•Monitored medication

•Maintained a clean and pleasant environment

Edmonds Café

Cashier/floor manager 11/06-

1/08

•Cashier, floor manager, kitchen prep

•Provided feedback and training to staff concerning customer service procedures

•Count register(balancing daily cash and receipts on register)

•Sales monitoring stocking inventory

•Maintain clean work areas, Equiptments, breaking fountain machine down

•Maintain steam lines, Serving, Cashier, Clean dishes, Train empoloyees

•Utilized interpersonal & communication skills when assisting staff with difficult

callers and costumers

•Utilized professional communication and problem solving skills with clients

TSI Security

Supervisor/Dispatcher, Security 06/06 – 7/07

•Supervise &Managed work schedule 20 security officers

•Handled complaints and emergency calls from residents and security staff

•Maintained data on daily activities of company

•Answered multi- line phone system

•Created and maintained organization of filing system

•Entering data in computer

• U tilized professional communication with clients

•Utilized interpersonal & communication skills when assisting staff with difficult

callers and costumers

Starbucks Coffee

Barista/Trainer 02/05 – 05/06

•Train new employees

•Educated on company policy and procedures

•Brainstormed with team to identify strategies for improved efficiency.

• Continuously met or exceeded company mandated quota's

•Trained on use and codes for register

•Trained entry level stockers on company products and the importance of

maintaining consistency on the visual of products.

•10 Key by touch

•Utilized interpersonal & communication skills when assisting staff with difficult

callers and costumers

•Provided professional customer service

•Cashier

E DUCATION:

New Rochelle College

2010- pres.

LaGuardia Community College

2002-2007

H igh School Diploma, Queens Vocational & Technical H.S.

1999-2002

COMPUTER SKILLS:

M icrosoft Office Outlook,Word,Excel,PowerPoint,Internet

Certificate

Business Employment Skills Certificate

Home Health Aid

R EFERENCES:

U pon Request

Contact this candidate