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Customer Service Sales

San Antonio, TX, 78217
February 26, 2015

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Courtney Harry

***** ****** ****** **., *** Antonio, TX 78217



Experienced professional who is self-directed, ambitious, and capable of adapting in fast paced and rapidly

g rowing environments. Areas of expertise include:

•Strong understanding of the principles necessary for providing outstanding customer service

•Strong knowledge of the fundamentals for promoting, selling, and closing on the sale of products and services

•Innovative techniques for product demonstration, marketing strategies, and sales tactics

•Keen networking expertise of the variety channels to reach clients

•Excellent math, analytical, problem-solving, and time management skills

•Personable, outgoing and persuasive personality

•Technically proficient in Microsoft Office


J une 2011 to Present

Ecommerce Merchant

Self Employed, C hicago, IL

•Found vintage and brand name items at thrift stores

•Refurbished items to like-new condition, occasionally adding embellishments to make them more valuable

•Created, marketed and managed a successful online retail business featuring a 100% positive seller rating

•Procured and distributed merchandise through various online sales channels

•Responsible for all accounting and bookkeeping

S ales and Leasing Consultant S ept. 2013 to Mar. 2014

F idelity Motor Group, L ake Barrington, IL

•Conducted market research and prepared/updated sales strategies for promoting products according to latest

m arket status/trend and product features

•Evaluated market needs, discovered potential opportunities and identified new sales channels to meet/ improve

s ales agenda of the firm

•Monitored customer satisfaction, addressed issues and provided solutions

•Worked with the firm management to develop sales tactics and lead programs based on customer feedback and

c ompany vision

Server/ Bartender M ay 2006 to July 2011

S alt and Pepper, C hicago, IL

•Developed a large customer base by maintaining a close working relationship with both existing and new clients,

a s well as providing excellent customer service and ensuring their satisfaction

•Consistently exceeded guest check averages through suggestive selling of appetizers, deserts and specialty items

•Informally recognized as Lead Server with the responsibility of overseeing opening and closing shifts, training

n ew servers, and controlling the largest and busiest sections in the restaurant


•McHenry County College Jan. 2014 to Present

A ssociates Degree in Business Management

•Cortiva Institute of Massage O ct. 2012 to A ug. 2013

T herapy L icensed Massage Therapist, 750 certification hours recognition

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