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Customer Service Sales

San Francisco, CA
February 26, 2015

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D awn K. Clarke-H inton

Senior Executive Assistant * Meeting/Travel & Conference Planner

A results-oriented Senior Executive Assistant with ability to effect

consistently high levels of productivity and customer satisfaction. Seventeen

years with a proven record of developing and administering budgets,

analyzing opportunities to increase productivity and efficiency while reducing

i n-office expenses th rough inventory t racking systems. I am a proactive

t roubleshooter with superior interpersonal skills for developing and

maintaining rapport with clients and management on all levels. I possess

solid administration, organization and supervisory capabilities with a

background encompassing knowledge of employee t raining and team



Assistant Manager

American Eagle Outfitters/Aerie, Kennesaw, Georgia *2014 - present

• Recruit, hire and develop associates th rough on-boarding orientation

• Ensure on-boarding process is completed and understood by each


• Ensure that associate information is entered into the data base in a

t imely manner

• Train and develop sales team in all areas of job responsibility

• Coach and t rain team to address sell-th ru and pricing activity

• Ut ilize the Associate Essentials guide to supervise ongoing associate

t raining

• Create and maintain weekly sales plan

• Maintain product-based sales plan to establish key i tem goals

• Consistently assess and provide on-going performance feedback to all

levels of store team

• Recognize performance issues in a timely manner and partner with

S tore Manager to develop action plans for resolution

• Lead and inspire a customer service culture by recognizing and

rewarding team

• Create weekly schedules for sales associates

• Partner with Talent DOR to hire and develop a high performing

marketing expert

• Ensure that all marketing is received & placed per direction and

organized per VSM direction

• Responsible for executing visual display and marketing and ensuring

v isual merchandising supports seasonal strategies

• Evaluate inventory levels and assess if adjustments are necessary to

d rive the business

Third Key Manager

MAC Cosmetics, Kennesaw, Georgia * 2004 – 2014

• Complete and submit weekly sales analysis report

• Responsible for completion of daily at counter report and providing

feedback to artist

• Develop and maintain a strategic partnership with the Department

S tore manager to ensure yearly sales plan is met

• Coach and develop artist to ensure personal development and growth

• Process HR paperwork for new artist

• Schedule on-call and freelance artist as needed

• Assist Retail Manager with daily t racking of revenue growth

• Participate in conference calls to t rack and create new business

solutions for the Viva Glam social awareness program

• Provide t raining to the artist in the areas of product knowledge,

customer service, artistry techniques and counter practices

• Assist in the execution of all product launches and events

• Maintain and update event generation forms for theme weekends and

major launches

• Attend product specialist meetings and keep artist informed of new

p roducts and product specifications

• Track daily, weekly, and monthly sales goals for each artist

• Attend round table meetings with manager of retail sales operations to

help improve counter practices

• Assist in selling skills seminars

• Assist in workshops with resident t rainers to help improve artistry

s kills

• Order inventory and inventory control

• Maintain excellent customer service with internal and external


Sales Associate

G AP, Ma r ietta, Georgia - *2004 - 2005

• Responsible for merchandise roll-outs

• Assisted with visual displays in the store and window displays

• Handled shipment, stock and inventory of merchandise

• Responsible for daily sales goal

Senior Executive Administrative Assistant, North American Systems Group

Xerox Corporation, Atlanta, Georgia * 2000 – 2002

• Assisted Senior Vice President, Eastern Region with day to day office

responsibili ties

• Maintained calendars, scheduled meetings, organized special events,

made t ravel arrangements

• Arranged all conference calls with other Regional Vice Presidents

• Completed and processed expense reports

• Retrieved, sorted and read electronic mail, followed up with

correspondences from email

• Maintained and updated personnel files

• Tallied and completed monthly reports for Sales Representatives

customer calls

• In terfaced with external customers on a daily basis

Senior Administrative Assistant, The Xerox Connection

Xerox Corporation, El Segundo, California * 1991 – 2000

• Maintained calendar, scheduled meetings and made all t ravel

a rrangements for the Vice President/General Manager

• Maintained and updated personnel files

• Trained new administrative assistants and receptionist in company

policies, office procedures and office equipment

• Processed expense reports, check requests and purchase orders

• Ordered office supplies, office equipment and inventoried office


• Organized special events for the entire organization which included:

k ick-off meetings, summer events, communication meetings and the

U nited Way Campaigns

• Coordinated all employee office moves for the organization

• Organized, planned and worked Xerox t rade shows and conferences

• In terfaced with customers on a day to day basis

• Responsible for coordinating all off-site senior staff meetings and


Administrative Assistance, USMG Marketing

Xerox Corporation, El Segundo, California * 1988 – 1991

• Assisted six Program Mangers with daily office operations

• Tracked equipment requests for decentralized printing systems

• Coordinated requests from field sales personnel for placement of

demonstration units at customer sites

• Recorded internal and external equipment requests.

Other Attr ibutes

Exceptional work ethic

H ighly motivated, diligent worker

Excellent communication skills

Work very well with people – team player

Competent, visionary, reliable

System and Software Knowledge

Proficient in Microsoft Word, Excel, Windows 2000 & XP, Power Point and


In ternet navigation and Search engines.


American In tercontinental University – Atlanta Georgia

Major: Fashion Design and Marketing

Columbus State – Columbus Ohio

Major: Business Administration, 1981-1983

Cosmetology L icense

507 Blossom Way Woodstock Ga. 30188 * 678/773-2375 *

d kimberly2@gmail

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