Engineer Customer Service
Resume:
Grant Newman *** E Mt. Hermon Rd #*** • Scotts Valley, California 95066
********@*******.***
ENGINEERING PROFESSIONAL
Dynamic, self-driven and results-focused professional with years of progressive experience developing cost effective
production and product solutions, lowering costs, improving operational and technical efficiencies, and consistently
achieving corporate and client expectations. Astute analyst, strategic thinker and creative problem solver combining
strong technical skills and solid business acumen. Personable and articulate. Communicate and write with clarity and
precision. Consistently surpass quality targets and consistently meet budgets and timelines. Experience includes staff
and customer training, safety management, and maintaining clear lines of communication to resolve issues and
maximize service delivery.
PROFESSIONAL HIGHLIGHTS
Manufacturing
Trained in Six Sigma DMAIC lean manufacturing.
Wrote procedures and method sheet to standardize and increase production.
Developed and polled Best Knowledge Practices and proliferated them department or company wide.
Improved and corrected production and documentation using ECO process to improve production.
Fixed production problems and trained technicians to avoid or remedy the problem themselves.
Wrote Excel macros to automate data analysis resulting in reducing production hours per laser.
Engineering
Tripled production by reengineering 2 holographic master production tables.
Completed ahead of schedule Procedures and Bills of Materials of prototype products.
Developed alignment procedures for prototype lasers for production.
Researched and analyzed possible problems to develop Best Know Methods for system repairs.
Field Service
Exceeded the goal of 95% up time of 30 metrology tools in a Class 1 clean room (Therma-Wave equipment).
Chosen specifically for critical start at Intel Ireland Fab14.
Able to multitask fixing problems from multiple machines quickly.
Exceeded customer’s expectation with clear communication.
Instruction
Implemented training programs for technicians resulting in fewer production problems.
Developed and taught PBET style customer training classes.
PBET Certified. (Performance Based Equipment Training)
Provided math and physics tutoring resulting in a multitude of A+ students’ since 1985.
Safety
HASCOM, Electoral, Laser, Ionizing Radiation and Chemical Safety.
Manufacturing and Office Ergonomics, Clean-room Protocols and Safety.
Hazardous Energy Safety.
CPR, First Aid.
Core Skills
Lasers, Robotics, Pneumatics, Electronics.
O-Scopes, Spectrometers, Beam Codes.
Function Generators, Spectrum Analyzers.
SAP, Agile, Docbase, MatrixOne, Enovia.
Solidworks, AutoCAD, Adobe Master Suite, Dreamweaver.
Visual Basic, C++, perl, Flash, CSS, XHTML, PHP, MySQL, Windows, Office, PowerPoint, Excel Macros.
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Grant Newman Page 2
CAREER TRACK
SENIOR PROCESS ENGINEER 2013- PRESENT
INSYNC STAFFING (CONTRACTOR AT ABBOTT MEDICAL OPTICS) MANCHESTER, NEW HAMPSHIRE
HIREGENICS (CONTRACTOR AT ABBOTT MEDICAL OPTICS) DULUTH, GEORGIA
Support manufacturing with ECOs, test protocols, validations and verifications of parts and procedures for all the
product lines. Revised BOMs, procedures, drawings and test fixtures as needed for manufacturing to keep the line
running.
TECHNICAL SUPPORT / MANUFACTURING 2010 – 2012
Superior Staffing (Contractor at KLA-Tencor) Melrose Park, Illinois
Called on to help build machines and train Israeli technicians to help move the manufacturing of the Opti-Probe
7000 from Milpitas to Israel. Back filled for worldwide Tech Support on all Opti-Probe tools. Research
troubleshooting methods for Solution Point a web based trouble shooting field service guide.
FIELD SERVICE ENGINEER 2008 – 2009
Kelly Engineering (Contractor at Intel) San Jose, California
Requested specifically by Intel to maintain the 21 Opti-Probes and prepare them for the closing of the facility.
MANUFACTURING ENGINEER 2006 - 2008
Spectra-Physics Mountain View, California
Supported several laser lines with method sheet changes, ECOs, training, defect analysis.
Monitored First Pass Yields and improve them significantly.
Extensive failure analysis on field return unites resulting in many improvement ECOs.
FIELD SERVICE ENGINEER / MANUFACTURING ENGINEER / TECHNICAL TRAINER /
FINAL TEST TECHNICIAN 1996 - 2006
Therma-Wave Fremont, California
Quickly mastered the building and testing of the Opti-Probe system. Chosen for the field service position at Intel
Ireland Fab 14 critical startup. Trained on the job 3 service engineers at Intel Ireland for 2 years. Technical Trainer
for customer service level troubleshooting training.
Developed and taught the Customer Training course.
System level Manufacturing Engineer in charge of fixing all manufacturing problems and trained technicians
to recognize and fix each issue as they arose.
Field Service Engineer at Intel Santa Clara maintaining a 95% up time.
PRODUCTION ENGINEER 1995 - 1996
Simian Company Santa Cruz, California
Solely responsible for operating and maintaining 2 holographic mastering labs.
LEARNING CREDENTIALS
Master of Education 2010
American Intercontinental University Schaumburg, Illinois
Curriculum and Instruction
Bachelor of Science Physics – Laser and Optics 1989
San Jose State University San Jose, California
Math Minor
Associate of Science Physics 1987
Cabrillo College Aptos, California
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