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Manager Management

Littleton, CO
February 25, 2015

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Telecommunication/Network Manager

Heather Pelton

Offering a superior track record of leadership within high-volume environments.

***** ********* ****

Technical Background

Parker, CO 80138

Cell: 504-***-**** SIP Integration Cisco Firewalls, Switches, Routers, VoIP, QOS

Microsoft Unified Messaging RSA Security

Microsoft Lync 2010/2013 SOX & HIPAA Regulation Compliance

Microsoft Enterprise Voice / Integration Citrix Presentation Server

Career Snapshot Lync UCMA Call Center Microsoft Active Directory

Avaya Session Manager & SBC’s Microsoft Exchange Server

• Over twenty years of commended Avaya CM Servers And Gateways BlackBerry Enterprise Server

VOIP Convergence WAN Accelerators/Optimization

performance in design,

Polycom Video/Voice Conferencing Novell Netware

installation, management &

SAN’s – LeftHand, Compellent, HP Novell GroupWise

administration of

VMWare OCS/Lync Integration

telecommunication / networking

systems and IT teams.

Professional Experience

• Experience in the following

industries: Health Care,

Frontier Airlines 2014 – Present

Nonprofit, Legal, Banking, Federal

Senior Infrastructure Project Manager

and State Government,

Managing Infrastructure Core System Replacement/Separation Project Team. Projects Include:


Upgrade of the MPLS Network, Implementation of a 4G IPSEC Backup Network, Disaster Recovery

• Solid team leadership

Implementation, Corporate Web-Site Development & Replacement, Airport Hardware solutioning

• Management of budgets,

and Replacement, and Implementation of Overseas Call center. Responsible for Budgeting, Vendor

strategies & roadmaps, contract

Management, and Contracts.

negotiations, project


CH2MHILL 2012 – 2013

• Expert in vendor management

Global Operation Technology Manager

and interdepartmental relations.

Design and management of development team for Lync Global Service desk, Enterprise Voice

globally, and Lync voice/video conferencing. Design and Manage new initiative core technologies for

Certifications a 36,000 user global engineering firm. Integration of a newly acquired international firm.

Integration of a large international Polycom infrastructure, including integration with Microsoft

• Citrix Presentation Sever

OCS/Lync Environments. Design and management of the Microsoft exchange unified messaging

• LeftHand Networks SAN/iQ

solution. Other responsibilities include: design of project/roll out plans, developing a unified

• RSA Security

communications strategy, cross departmental/organizational liaison, budgeting, vendor

management, and design and management of global Lync/Enterprise voice team.


National Multiple Sclerosis Society 2009 - 2012


Telecommunications Manager

Advanced Convergence

CISCO Management of telecommunications team consisting of engineers, project managers, business

analysts. Management of the Telecommunications Department including Design and

Intro to Router Configuration

implementation of a redundant national phone network. The network consists of redundant CM

Adv. Router Configuration

servers, with redundant session/system managers and SBC’s. Network consists of 200 remote

Networkers 1999

offices and 2200 users. Migration of all local services to a redundant SIP trunk and elimination of

Networkers 2003

all local PRI’s and analog lines, creating a cost savings of $1 Million annually. Management of


national MPLS data network. Design and management of Polycom voice and videoconference


bridge systems. Design and mangementy of Avaya call center and voice portal.



Alternative Technology an Arrow Company 2007 - 2009

Networking Technologies

Lead Engineer

Advanced Administration

Overseeing and Managing the Voice and MPLS Network. Responsible for the Design, Installation,

Advanced GroupWise Admin

Problem Diagnosis, and Configuration/Deployment of Enterprise Level applications. Managing all


Voice Communications, Data Network, Citrix Presentation Servers, Active Directory, Microsoft

1.8 Advanced Adinistration

Exchange Server, and Video Conferencing. Responsible for the Functionality of all Networking

4.5 XenApp Presentation Svr

Systems Including: Blackberry Enterprise Server, Call accounting Server, WSFTP Server, BlueCoat


SG 210 & 510, Citrix access Gateway, PolyCom Video Conferencing, IronMail, MXLogic, LeftHand

RSA Certification SAN


Core Technologies Tidewater Marine 2005 - 2007

Microsoft Advanced Admin

Network Manager


Supervision of IT Networking Department Personnel, and all International Networking for a 7000


Employee International Company. Over 30 Locations, Responsible for all Cellular and Satellite

UNIVERSITY OF NEW ORLEANS Communications and Network Systems Including: Netware, Groupwise, Citrix, SQL, Compellent,

Computer Science Commvault, VMware, Disaster Recovery Remote Hot Site, Iridium Satellite Units, Telarus, Cisco PIX,

UNIVERSITY OF PHOENIX Connectivity and Interfacing with SUN Systems and aS400, Cisco VOIP Switches, Avaya PBX, Audix.

Business Information Tech.

Responsible for all Communications Services. Including global WAN, Avaya PBX, and Telerarus

Satelite Communications. The design, Installation, and Configuration of a Cisco VOIP solution.

Designed, Planned and managed a Remote Hotsite for all Communications, and Data Systems.

Louisiana Supreme Court 2003 - 2005

Sr. Network Engineer

Support of a 30 Server, 200 Node Wide area Network. Responsibilities: Functionality of all

Networking Systems Including: Microsoft Network, Managed a Seamless Migration From a

Novell/GroupWise Network to a Windows 2000/Exchange Network. Design, implementation,

management of data center and relocation of the data center to the original historical site.

Design, Installation, management of Court Infrastructure, including: Cisco Switches, APC

Infrastructure. Installation of PlumTree Portal Servers & Environment and RSA ClearTrust.

Installation, Design, and Maintenance of The Following Systems: Citrix Server and Cisco VPN

Concentrator, Trend OfficeScan, ScanMail, and ServeProtect antivirus, Live Communication Using

TLS for Secure IM, Court’s Wireless Network Via Steel Belted Radius Server, TimeWolf Server,

Hardware Upgrade & Database Move for Oracle Server, Courtroom Video & audio Streaming,

Blackberry Server, Call accounting Server.

Contract Work 2000 - 2003

Ochsner Health Plan

Support of a 25 Server, 750 Node Wide area Network. Responsibilities: Functionality of all

Networking Systems Including: Microsoft Network, Cisco Switches & Routers, Exchange E-Mail

System, MacAfee Virus Protection, Cisco PIX 520 & 525 Proxy Servers, Cisco ACS authentication

Server & Other VPN Solutions, Wide area Connectivity To Business Partners, Design of SAN

Solution, GFI Fax Server, Disk Extender DVD Tower/Burner, ETime Time & Payroll System,

Microsoft SMS, Veritas NetBackup Backups.

Blue Cross Blueshield of Louisiana

Responsibilities: Evaluating, Testing, Purchasing and Installing a Bare Metal Restore Solution for all

of The 110 Microsoft Servers. Implementation of HIPAA Privacy and Security Policies and

Procedures on all Microsoft Servers, Write and Provide Scripts to Perform These Modifications Due

To The Limited amount of Time, Provide Detailed Documentation of HIPAA Compliance.

Touro Infirmary

Support of a 1300 Node Novell/NT/UNIX Wide area Network; Responsible for Functionality of all

Systems Including: Novell Network, NT Network, Switches, Routers, Exchange E-Mail, Citrix

Metaframe Servers, Gandalf Remote access Server, InoculateIT Virus Protection, Raptor Firewall,

SQL Server, Bindview, HP Openview, ArcServe Backup, Novell/S390 Connectivity, Impac/Multiaccess

Radiation Oncology Treatment System, Riskkey Risk Management, Lead To Network Technicians,

PC Technicians, and Help Desk Staff.

US Department of Energy - Strategic Petroleum Reserve 1997 - 2000

Network Engineer

Support of a 50 Server 1300 Node Novell/NT/UNIX/SAP Wide area Network; Performing a

Successful Parallel Upgrade From Token Ring To 100Mb Switched to Desktop Ethernet, Design,

relocation and implementation of new data center. Responsible for Functionality of all Systems

Including: Novell Network, NT Network, Cisco Switches and Routers, Exchange Email System, Citrix,

RSA SecurID authentication, Trend Micro Virus Protection, Raptor Proxy, DNS, DHCP, Network

Printing, Microsoft SMS, Bindview, Network Management, Arcserve Backups, Novell/SAP Print

Conversions, Telecommunication Cabling Contract Manager.

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