Customer Service Manager
Resume:
Sean S Lara
Ewa Beach, HI 96706 US
Phone: 808-***-****
****.*.****@*****.***
Objective
My main objective is to bring my skills as a Manager to a well-respected
company where I can make a contribution and further my abilities to advance
within your organization.
Employment History
Warehouse Manager
8/2013 - present Pacific Cold Storage / State Poultry Pearl City, HI
Manage 9 Warehouse associates, Manage Warehouse supervisor and
warehouse lead, Manage 18 associates in Poultry processing plant, Manage
Inventory, Manage warehouse duties, Monitor daily productivity, Manage Monthly
P&L for both Cold storage warehouse and Poultry company, supervise and train
new employees, coach and counsel employees when needed, Interview and hire
for open positions, Manage warehouse budgets and keep track of cost per labor,
Manage forklift and equipment inspections,Training employees on Haccp and
making sure guidelines are being followed, schedule container pickups and
provide proper loading diagram from LA to Hawaii, Manage General
merchandising practices (GMP) are being followed on a daily basis, manage and
schedule delivery drivers, Routing deliveries according to stop sequence, quality
control, train employees on safe handling and train employees on equipment,
Safety advisor, provide quotes to customer, customer service, data entry and
office work, manage warehouse management system (WMS) coordinating and
organizing warehouse to maximize space and boost productivity, communicate
issues with customers regarding their inventory. Create invoices when customers
put in orders.
Warehouse Manager
04/2011 – 08/2013 Dependable Hawaiian Express Honolulu, HI
Supervise crew of 34 employees, manage on dock operations, ensure proper
receiving procedures are being followed by employees, implement daily work
schedules and tasks, customer service, manage os&d documentation, pull
containers from yard to the dock, manage employee hours to cut costs,
Managing loading of shipments and inbound pickups, manage dock productivity
and ensure warehouse rules and guidelines are followed.
Warehouse Manager
10/2006 - 02/2011 Hawaii Logistics, C&S Wholesale Grocers Kapolei, HI
Manage crew of 84 employees and 6 Warehouse Supervisors, manage
warehouse duties, inventory control, routing, safety coordinator, quality control,
GMP Audits, Manage and conduct Yum Audits for fast food accounts, Implement
and train on HACCP plans, implement weekly staff schedule, Communicate and
conduct weekly Management meetings going over P&L and goal setting with
management team, In charge of outbound shipments to clients, customer service,
manage associates’ time cards and punches daily, manage weekly budgets and
cut costs, manage associates daily on production and ensure all warehouse
safety rules and guidelines are followed.
Warehouse Supervisor
10/2005 - 09/2006 Interstate Battery Systems of Hawaii Waipahu, HI
Supervise crew of 8 employees; manage all dealer accounts, customer service,
cash handling, closing register, doing money drop, dispatch, delivery driver, check
rotation of batteries, inventory control, and handle issues with each dealer
account.
Warehouse / Lumberyard Supervisor
02/2002 - 09/2005 Northland Wood Products Anchorage, AK
Supervise crew of 18 employees, shipping and receiving freight, forklift driver,
stock checks, customer service, dispatch, delivery driver, order builder, inventory
control, and safety team leader.
Warehouse Agent
07/2002 - 07/2005 Northern Air Cargo Anchorage, AK
Shipping and receiving, load and offload containers, forklift driver, hazmat safety
certified, load freight into airplane for outgoing and incoming freight, inventory
control, check freight to insure items are not damaged and are correct. Customer
service and cash handling.
Warehouse Supervisor
04/1997 - 02/2002 Plywood Hawaii Honolulu, HI
Supervise crew of 10 employees, dispatch, shipping and receiving, load and
offload freight from containers and flat racks, forklift driver, order builder, customer
service, W/C's, inventory control, shipping to neighbor islands, check orders to
insure accuracy and get orders out in time.
Warehouse Crew Leader / Order Filler
08/1993 - 03/1997 HFM Foodservice Honolulu, HI
Load and offload trucks for delivery and returns, check all orders for accuracy.
Pull orders in chill freezer and grocer. Assign orders to employees, inventory
control, shipping and receiving, relieve supervisor when needed.
Education and Trainings
Completion Date Issuing Institution Qualification
01/1994 James Campbell H.S. General Equivalency Degree (GED)
Skills and Strengths
Hazmat certified, Positive Team Leader, Forklift certified, attended small business
management courses and employee management seminars. 10+ years
supervisory experience. Managed and supervised from 8 to over 80 employees.
CPR and First Aid certified.
References
Bill Meehan
Personal reference, known for 22 years
Keli’I Toribio
Professional reference, known for 12 years
Nani Gilkey
Professional reference, known for 1 years
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