Reporting and Implementation Manager

VONETTA M. HENDERSON

* **** ******* ****** *****: 773-***-****

Chicago, IL 60628 Email: *******@*****.***

Reporting & Implementation Manager

A dynamic and top-performing leader with 15 years in data analytics,

metadata, and IS/IT management. Credited with developing optimal business

solutions through a broad corporate viewpoint, improved operational

performance, and cost-savings recommendations. Extensive experience and

adaptability in project management across a variety of industries including

telecommunications, healthcare, retail, manufacturing, finance, and

education. Successfully operate under tight deadlines and shifting

priorities.

Areas of Expertise

Data Warehousing

Marketing Analytics

Reporting

Project Management

Process Improvement

Project Management

Business Intelligence

Best Business Practices

Training & Assessment

Team Building & Leadership

Technical Specifications

Opportunity Identification

Key Skills Assessment

Analytics - Utilize data management skills and business intelligence

knowledge to develop and implement strategic and tactical business methods

for organizational growth and profitability.

Project Management - Committed to customer satisfaction through utilization

of customized design, progress management tools, benchmark testing, problem

resolution, and budget maintenance.

Professional Experience

PEOPLESCOUT, Chicago, IL 2010 - Present

Reporting and Implementation Manager (2013 - Present)

. Effectively managed and supervised a dynamic team of 10 Virtual Reporting

Analysts.

. Reduced daily and weekly client report distributions by 38%.

. Discovered and retrieved over $103,000 in non-billed 2014 revenue through

audited Statements of Work.

. Developed and implemented, through teamwork, enhanced reporting

capabilities for internal and external clients. Met all technical design

specifications for on-time and on-budget delivery of services.

. Customized reporting across a variety of industries with assessments,

testing, and problem resolutions to ensure a quality product for client-

satisfaction.

. Analyzed business requirements and created technical specifications for

more than 15 mid- to large-size companies, including Nestle, Sysco,

Aetna, Avis Budget Group, Lowe's, Grainger, and Waste Management.

. Collaborated with executive management to brainstorm effective and

efficient solutions. Presented recommendations and summaries in meetings.

. Constructed and maintained data warehouses.

Senior Reporting Analyst (2010 - 2013)

. Received PeopleScout Award for Supporting Character.

. Managed a team of five analysts.

. Reduced client reporting turnaround time by 50%.

. Created measurement tools such as quarterly business reviews, surveys,

and questionnaires to track progress in Service Level Agreements (SLAs).

. Presented recommendations and summaries to internal and external clients.

. Client requests increased during tenure due to expertise in complex

reporting and process improvement.

. Designed more than 100 standard reports and over 500 ad hoc requests

while serving as the subject matter expert on data analysis, data

collection, and report creation.

. Provided end-user training as well as training for internal analysts on

automated tracking systems.

BROWN MACKIE COLLEGE, Merrillville, IN 2009 - 2012

Adjunct Instructor

. Taught the courses Introduction to Information Technology and Beginning

Microsoft Excel to 74 students.

. Standardized assessment tools to increase test evaluation turnaround time

by 40%.

. Provided leadership in curriculum design and IT course outlines.

COMCAST, Chicago, IL 1999 - 2009

Interim Marketing Analysis Manager/Senior Analyst (2005-2009)

. Received the "Up and Coming Rising Stars" Award.

. Successfully identified customer and business opportunities through

structured use of marketing analytics such as predictive analysis with

regression, tree and uplift models, segmentation, and business process

improvement.

. Experienced with ETL (Extract, Transform, and Load) vendors such as SSIS

and SSAS.

. Forecasted and prepared customer sales and budget within +/- 2% error

margin using predictive models and competitive intelligence.

. Determined marketing benchmarks with trending and seasonality using

Taleo, SQL, Prizm, and MS Access.

. Presented recommendations and summaries to executive management.

Business Analyst II/Database Administrator/Analyst (1999 - 2005)

. Led team to create more than 100 reporting measurement tools with ensured

consistency and congruence of standards and objectives.

. Developed analytical models for improved data capture and management to

assess the impact of changing prices, promotions, and product features on

business profitability.

. Created and managed call center and regional process measurement tools.

Resulted in a 7% increase in sales activity and a 25% increase in work

order accuracy.

VALUEOPTIONS, Skokie, IL 1997-1999

Report Analyst / Customer resource supervisor

. Supervised 15 employees servicing customers seeking mental health

benefits.

. Analyzed business operations and performance. Identified opportunity

areas and produced employee benefits utilization summaries, dashboards,

and measurement reports.

. Managed training records and qualifications for new personnel.

. Advised upon and improved quality awareness.

Technical Skills

Software: Microsoft Office (Word, Excel, PowerPoint, Outlook, Access,

Visio, Lync, and Project),

Crystal Reports, Oracle 11g, SQL Developer, PL-SQL, T-SQL, SQL Server,

Reports Builder, SSRS,

SAP Business Objects XI, Google Analytics, Qlikview, Tableau, SharePoint,

SSIS, SSAS, Prizm, SurveyMonkey, Cohorts, Affinium, Claritas, AS400, Brio

ATS Systems: BrassRing, Taleo, Lumesse, Virtual Edge, Avanture, iCIMS,

PeopleSoft, MyPS

Education

Master of Science, Management, Indiana Wesleyan University, Marion, IN

Bachelor of Science, Information Technology, University of Phoenix,

Phoenix, AZ

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