Customer Service Sales

Randall E. Roberts

**** ********* ***** ****, **** 44224 330-***-****

*******@***.**.***

Senior Management / Domestic - International

P&L / Cost Control / Training / Product Positioning / Market Research

Sales Networks - Direct, Representative and Distributor

Branding / Supply Chain / New Markets

Innovative and pragmatic senior executive, with diverse proven experience

leading manufacturing operations to successful earnings and planned growth,

through the development and execution of business, sales, marketing and

support plans. Division President for the U.S. subsidiaries of Schutte MSA

/ TGM and Mikron Corp. Served clients such as General Motors, Ford, Toyota,

Boeing and General Electric. Adept at building strong sales teams, enduring

customer relationships and cooperative agreements. Powerful record building

successful marketing and customer service programs.

Sampling of Professional Achievements:

Built vendor and distributor alliances to improve cash flow 21%, and

reversed 6% losses into 6% gains.

. Created a 3-phase cost reduction plan to hold down expenditures

while maintaining customer support integrity. Developed vendor and

distributor alliances, committing the company to a purchase

schedule, while securing an A/P cycle from 30 to 90 days, plus

developing a stronger distributor stocking program.

Rolled out new product, generating 14% growth revenue, while maintaining

gross margins of 28%.

. Developed new product and unveiled it at an international trade

show. Demand for product quickly outraced production capacity, while

driving a 14% revenue growth. Outsourced manufacturing and then

developed a 5-year acquisition and royalty program to sell the

product line.

Reversed falling sales 32%, increasing revenues from a negative (4.5%) to

a positive 5.6%.

. Formed an effective field sales organization, recruiting a series of

new distributors. Employed a system of in-depth training, sales

aides and field support to insure products were well represented.

Discontinued slow moving products, to establish a cohesive product

mix to fit the markets served. Drove revenues, while achieving first

positive profit margin for the company in four years.

Randall E. Roberts

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Executive MBA Program, 1985, Colgate Darden School of Business, University

of Virginia. Technical Degree, 1976, Mechanical Engineering, Cleveland

School of Engineering.

Member of various business & civic organizations, served as community

commissioner, secured 3 US patents.

Professional Career:

Director - Portage County Building Dept / Floodplain Administration, 2006

to present.

Reporting to the County Commissioners, direct the operations of the

certified Building Department, for both residential and commercial

projects, including plan review, permit issuance and inspections. Technical

areas of responsibility include: building, electrical, mechanical, fuel gas

and related activity; as per the current and adopted Codes of the State of

Ohio. Certified by the State of Ohio as a, Building Official, Plans

Examiner and Inspector.

Director Sales, Marketing, Operations: Schutte MSA / TGM. The US

subsidiary of Schutte GmbH, 2003 to 2005.

Led the $15M, US sales & marketing subsidiary of the $250M parent company

and manufacturer of precision metal cutting and grinding machine tools.

Primary responsibilities in addition to sales & marketing included;

technical service, applications and spare parts, with and a stand alone

P&L. Marketed products throughout North America via regional sales

managers, representatives and distributors under defined agreements.

Director Sales, Marketing, Operations: Mikron Corp. The US subsidiary of

Mikron AG, 2001 to 2003.

Led the $18M, US sales & marketing subsidiary of the $350M parent company

and manufacturer of Precision metal cutting machine tools and tooling.

Primary responsibilities in addition to sales & marketing included;

technical service, applications and spare parts, with a stand alone P&L.

Marketed products throughout North America via regional sales managers and

representatives under defined agreements.

Vice President Sales & Marketing / Corporate Officer, Zagar Inc, 1996 to

2001

Responsible for sales, marketing, customer service, applications and design

engineering, for this family owned and operated $10M manufacturer of

specialty machine tools. Established and oversaw parallel sales & marketing

operations in China.

Division Vice President, Figgie International, assigned to SP/Sheffer

Int'l, 1991 to 1996.

Responsible for sales, marketing, applications and customer service for

this $10M division of a fortune 500 company, with 34 divisions globally.

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