Customer Service Manager

Angel Chardon Rubero

Phone: 787-***-****

E mail: ************@*****.***

Objectives

To obtain a position in a well-established organization that can best utilize my capacity and knowledge

i n business administration. Opportunities within the fields of customer service, office clerk, sales and

p romotions and other related responsibilities would be of particular interest, to continue taking on new

challenges.

Career Summary.

Self-motivated, results-driven, goal-oriented and outstanding professional with proven achievement in

management, customer service, mortgage operations, accounts payable, banks t ransfers, banking

operations, fraud/ theft, marketing and account processing. Strong computer skills, bilingual

E nglish/Spanish.

Education

1995-1999 U niversity of Puerto Rico Cayey, PR

Bachelor of Arts in Business Administration

Major in General Management

Experience

2012-2014 A ngel Well D r illing Corp. Guaynabo, PR

D i rector Operationa l M anager

• Managed 21 employees at various project sites.

• Coordinated contracts with companys of water.

• Sales and supplies materials and equipments.

• Consulting and services of Dewatering and Auger systems.

• Supervising Pumps installing and Wells constructions systems.

• Coordinated appointments and follow-ups to meet Government and private agencies deadlines.

Responsible for company’s account receivables records.

2000 – 2012 D oral Mortgage Corporation H ato Rey, PR

Senior Direct Marketing Manager

• Provided full knowledge offering a variety of financial products, services and

operational procedures

• Assisted clients providing marketing services and init iating processes for mortgage

loans.

• Analyzed financial and credit information, recommending loan approvals (Loan

A uthority $800K).

• Responsible for marketing and promoting mortgage loans.

• Closed an average of $12,500,000.00 in Mortgage Loans monthly.

• Planning and control of future investments.

• Analysis of fixed assets, depreciation and amortization.

• Review accounting records interfaces between operating systems such as.

• Planning of monthly spending report review accounting receipts by the

administration and Human Resources as well as payable accounts.

• Prepare cash f low and banks reconciliation statement.

• Manage staff payroll.

• Assisted clients with processing mortgage loans to the full completion, from

o rigination, to closing mortgage loans in less than 3 weeks.

• Applied full knowledge of all products the institution offers to cross sell.

• Consulted small businesses, offered and initiated process for small business loans

(SBA).

• Extensive knowledge of Loss Mi tigation, Stream L ines, Freddie Mac, FNMAE, FHA,

VA, Conventional loans (Conforming, Non Conforming), Commercial Loans

(Conforming, Non Conforming), Commercial Loans, Jumbo Loans, Credit Lines,

Second Mor tgages, Investment, Construction Loans, MGIC, Etc.

• Applied full knowledge on Federal Programs such as: “Farmer Home”.

• Proficient in DU and LPT

• Managed a staff of 63 and assisted with the Marketing Vice President’s duties.

2000 L opito, I leana, & Howie Guaynabo, PR

Coordinator and Account Executive of Macy’s Puerto Rico

• Oversaw Promotions, Copy Writers and Graphic Art ist personnel.

• Implemented new ideas for advertisements in catalogs, magazines, local newspapers,

r adio, television, bus-stops and The Macy’s parade in Puerto Rico.

• Coordinated staff meetings and conferences between Puerto Rico and New York

M acy’s stores.

S kills

• Abili ty to effectively relate to people. Able to work independently and maintain

p ractical and professional rapport with higher-level management. Exhibit consistent

and courteous work ethic.

• Accounts payables and payroll.

• Excellent oral and wri t ten communication in Spanish and English.

• Knowledge of MS Office (Word, Excel,Power Point, Outlook), Word Perfect, Adobe,

I nternet Explorer, Quarks Express, File Express, Mortgage Ware, Oracle, HRW,

K ronos, E-Marketing, CRM/FIDEL I TY, Census Tracts, Teller Mor tgage Payments,

CTS,

CSM, Docusphere, Acrobat Readers 5.1.

• Excellent organizational and marketing skills.

References

Available Upon Request.

Contact this candidate