Customer Sales

Saurav Gupta

Cell - +91-959*******

E Mail - ******.*****@*****.***

Objective

A position to constantly learn, contribute and grow along with the

organization. Intend to build a career with leading corporate of hi-tech

environment with committed & dedicated people, which will help me to

explore myself fully and realize my potential. Willing to work as a key

player in challenging & creative environment

Area of Interest

Account Management - Sales

Worked with RateGain IT Solution Pvt Ltd. as Associate Account Manager-

(April 14 - Jan 15)

Roles & Responsibilities

. Adheres to all the defined processes, including client engagement

guidelines.

. Stays in regular touch with all customers in the given portfolio to

service the account in a holistic manner.

. Ensures all customer details are updated regularly in the CRM tool.

. Conducts ongoing usage analysis to gauge product effectiveness.

. Leverages market data to develop / enhance the current business

relationship.

. Conducts periodic audits and collect positive feedback for marketing

purposes.

. Demonstrates working knowledge of the hospitality suite of RG products in

order to effectively support the customer, liaise with other

departments to resolve issues and maximize customer benefits.

. Provides regular two-way communication between the customer and team to

provide strong team

representation and set proper customer expectations.

. Reviews all major deliverables to ensure quality standards and customer

expectations are met.

. Ensures that customer's goals and expectations are being met.

. Responsible for the optimal use of purchasing products leading to

increased revenue from the customer base.

. Proactively finds ways to build the client's business and grow accounts.

. Identifies up-sell and cross-sell opportunities for current customers to

increase company revenue and customer use of RG products.

. Other duties as assigned.

Previously worked with MGH (Travel Technology Company) as Sr. Executive

(Jan 2014- March 2014)

Roles & Responsibilities

. Supervise the activities of a small group of Consultants

. Answer and resolve first level hotel partner queries

. Assist the Market Manager & Market Associate in all administrative

related process and tasks

. Manage the process of contraction and promotion administration

. Manage all accounting related processes, including accounts payable

inquires from hotels

. Provide training for hotel partners on the PMS systems via webinars

. Handle the initial phase of hotel Operation.

. Ad hoc project support

Previously worked with Hotelogix (Hospitality Technology) as HMS Consultant

(Jan12- Aug 13)

Roles & Responsibilities

.Implementation and Installation property management System (software) in

various hotel properties. Imparting & conducting on-site & remote

application training for the various departments of the hotels, Front

office, Housekeeping etc. Also handling Application support activities on-

call and via email.

. Training the front end Hotel Users of the property management software.

Train them to maintain and enhance the hotel procedures with optimum use of

the software.

. Designing& enhancing training structures and training material

. Conducting Web Ex training for clients. Internal training

. On the job training and support to hotels and assisting them in the

Switch-over from one PMS to another

. Understanding the customer and training requirements and

. Communicating the same to the management & Developed with the help of

quality Assurance testing and Documentation

. Implementing the property management system at a customer site and

Ensuring a smooth transition of the hotel from old PMS to new PMS

software.

. Molding the Project as per Client requirements. Helping the Client with

their process planning after the implementation of the new PMS.

. Manage the back end support through emails and telephonic conversations

for the PMS application "Hotelogix PMS" for the various national and

international hotel properties

Previously worked with Kingfisher Airlines as Agent (July 2011- Jan 2012)

Roles & Responsibilities

. Ensure PCP (Pre counseling Preparedness) is followed by the staff at

the counter.

. Supervise the counter and ensure that the staffs close the sale.

. Use the systems to get the details and update daily

. To monitor all travel formalities for customers are completed on time.

. To ensure NIL outstanding from customers.

. Identify the need of the customer price or product, and accordingly

start off counseling.

. Counseling the customer with a very high degree of accuracy of the

product

. To ensure that the staff at the counter hand over the brochure /

response prior to closure of the counseling session

. To provide regular training to retail staff on soft skills.

. Set & achieve sales targets, Customer Satisfaction and Improving staff

productivity.

Previously worked with Hotel GRT Grand as Executive (OCT 2009- June 2011)

Roles & Responsibilities

. To help in achieving company revenue, profit and customer satisfaction

goals by developing and

Implementing strategies to increase conversions and sales

. Explaining the reservation process to clientele and review applicable

policies over email and phone

. Process reservations for guest over phone/email for a prompt &

efficient service.

. Resolves customer requests, inquiries and issues by direct guests/

Travel Agents/Corporate bookers and advising them accordingly

regarding bookings and reservation

Receiving the required formal information from the customers and

making entries into PMS system

. Processing of room reservation, cancellation and amendment for

different properties and Coordinating with respective RSO's and Sales

team for existing/new account

. Assisting the Director of Sales and Sales Manager in sales operations,

including: reserving rooms, meetings and conferences, coordinating

wedding groups, general administrative functions, and arranging sales

blitzes and giveaways.

Professional Qualification

Bachelor degree in Hotel management from Punjab technical University.

Academic Qualification

SSC from WBBSC

Higher Secondary schooling from WBCHSE

Training Attended

22 weeks of Industrial training completed from "ROYAL PLAZA GANGTOK

SIKKIM".

8Weeks of Project with Erevmax Technologies on Implementation Channel

manager (Ratetiger) with TrustCRS

Computer Skills

Proficient in M S Office, Internet, Basic Computer Knowledge

Personal Details

Date of Birth : 12th May 1987.

Father's Name : Mr. Rajeev Gupta

Language Known: Hindi, English, Bengali

Hobbies : Making Friends & appreciating Music.

Place -

Date -

(Saurav Gupta)

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