Customer Service Manager
Resume:
IVORY LOVE VICTORIA RN
******************@*****.***
**** ********* **** ************** ****
Mobile number: 093*-***-****
CAREER OBJECTIVE
• To obtain a position in a professional working environment to aid me in developing
my work experience and to seek a challenging position where my professional and
practical experience will be fully utilized while meeting the company’s goals.
QUALIFICATIONS
• Innovative, Ambitious and highly disciplined, can be counted on to get the job accurately
and efficiently productive team member and leader dedicated to quality.
• Dedicated, self-driven focused and result oriented.
• Proven record of reliability and responsibility.
• Remain calm and professional throughout critical incidents.
• Strong analytical skills, capable of assessing conditions and implementing appropriate
intervention.
• Possess special sensitivity to meeting diverse needs in varied situations.
• Knows how to develop rapport with clients, family and other staffs.
WORK EXPERIENCE
June 2012-October 29, 2014 Passenger Service Agent Asiana Airlines
Administrative Officer Fourth Floor, IPT
Building NAIA
Pasay City
Duties and Responsibilities
Passenger Service Agent
• Perform a highly visible role at an airport who exhibits excellent communication skills and
patience under pressure. Naturally, travelling can be frustrating for many people for any number
of reasons so it’s important to respond to inquiries in a calm and efficient manner.
• Perform tasks such as assisting customers at the check-in counter, gate and monitoring
baggage areas. Aircraft boarding and disembarking will also fall within the remit.
• Approach passengers in a positive and friendly manner-even if problems arise, such as flight
delays or lost baggage. The ability to stay calm under pressure is very vital to succeed in a
passenger service agent job. Occasionally, asked to assist unaccompanied minors and young
passengers travelling alone, elderly and disabled passengers onto a flight. Therefore organization
and understanding of certain situations needs to be second to none.
• Finally, need skills, initiative and experience that include an advance level of aviation training, a
strong working knowledge of airport schedules and infrastructure, excellent attention to detail and
willingness to work flexible hours, fluency with at least one second language and basic computer
literacy.
Administrative Officer
• Fielding telephone calls, receiving and directing visitors, word processing, preparing reports,
supervising other support staff and customer relations.
• Responsible for communicating with clients, outside vendors and staff members on behalf of
the employer.
• also assist supervisor by setting up job interviews, screening applicants, corresponding
applicants, verifying references and training new employees on company policies.
• Assist to copy, collect and distribute office paper works as and when requested.
November 16, 2011-May 2012 Registered Nurse Golden Gate General Hospital
Batangas City
July-October 2011 Call Center Agent True Authentisource
Corporation P. Herera street
Batangas City
SEMINARS ATTENDED
March 14, 2014 HEALTH, SAFETY and ENVIRONMENT
January 14, 2014 DANGEROUS GOODS CATEGORY
9 TRAINING
Miascor, NAIA, Pasay City Philippines
October 30, 2013 WORK ATTITUDE and VALUES
ENHANCEMENT
Miascor, NAIA, Pasay City Philippines
May 11, 2012 BASIC AIRPORT SECURITY AWARENESS
SEMINAR
Airport Police Department, NAIA, Pasay City
Philippines
April 23 -May 2, 2012 INTERNATIONAL PASSENGER
HANDLING SERVICES
Miascor, NAIA, Pasay City Philippines
May 4, 2012 DANGEROUS GOODS TRAINING
Miascor, NAIA, Pasay City Philippines
May 3, 2012 HEALTH, SAFETY & ENVIRONMENT
Miascor, NAIA, Pasay City Philippines
February 18, 2011 Preparing Children with Special Needs for Integration into the
Community: Coping with Pre-Vocational, Sexual and Spiritual
Needs.
September 3, 2011 Hemodialysis, Peritoneal Dialysis and
Kidney Transplant: A Comparative View
on the Management of Chronic Renal
Disorders
September 3, 2011 Nursing Care of the Clients with Chronic Renal Disease
September 3, 2011 Legal and Ethico-Moral Responsibility of Nurses in Kidney
Transplant
EDUCATION
2008-2011 University of Batangas Hilltop, Batangas City
Bachelor of Science in Nursing
Tertiary Education
2006-2008 University of Batangas Hilltop, Batangas City
Nursing Health Aide
2002-2006 Saint Bridget’s College Batangas City
Secondary Education
1996-2002 Saint Bridget’s College Batangas City
Primary education
TRAININGS / AFFILIATIONS
April 26-May 5, 2009 Saint Patrick’s Hospital Lopez Jaena
Medical Center Street, Batangas City
November 15-20, 2010 Batangas Regional Hospital KumintangIbaba,
Batangas City
November 29-4, 2010 Batangas Provincial Hospital Lemery, Batanagas
December 13-18, 2010 Batangas Regional Hospital KumintangIbaba,
Batangas City
Psychiatric Nursing National Center for Mental Health (NCMH)
Communicable Disease San Lazaro Hospital (SLH)
Nursing
Orthopedic Nursing Philippine Orthopedic Center (POC)
Emergency Disaster Philippine National Red Cross (PNRC)
Nursing Batangas Chapter
PERSONAL DATA
Nickname : Ivo
Birthday : June 17, 1989
Age : 25
Height : 5’4”
Status : Single
Language spoken/ written : English, Filipino
Interests : Communications and people
Skill : Literate in MS Office (MS word, Excel and
PowerPoint)
: Possesses oral and written communication skills
: Possesses excellence in interpersonal communication
skills.
Character Reference:
Mr. YooSoo Yong
Station Manager
Asiana Airlines-MANILA
Ms. Lida Tan
Senior Filipino Manager
Asiana Airlines-MANILA
Mrs. Audrey Medillo
Customer Service Manager
Asiana Airlines-Aviacor
Miascor
Ivory Love Vellon Victoria RN
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