Customer Service Sales

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Ana Marie S. Soriano

#*** *. ** ***** **. Maysan, Valenzuela City, Philippines

M: +639********* / (632-***-**-**

*************@*****.***

Objectives

To be able to contribute to the reputable organization of the company or

corporation where I can attain a position which would widen my talents and

skills for career enhancement and self-fulfillment.

Working Experience

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02 May 2013 - 31 July 2014

28th Floor Tower 2 The Enterprise Building

6766 Ayala Avenue Corner Paseo De Roxas

Makati City Philippines

Customer Service Representative

. Answer inquiries regarding Regus services by telephone and in person,

provide information about services available and respond to clients

complaints.

. Compile and check daily record sheets, client accounts, receipts and

vouchers using computerized or manual systems.

. Answer guest telephone within 3 rings using correct greeting and

telephone etiquette, providing their request for additional service

amenities, providing local information to client, etc all in an

attentive, courteous and efficient manner.

. Maintain complete knowledge at all times of all Regus

features/services, hours of operation, all office types, numbers,

layout, decor, appointments and location, daily house scheduled group

activities.

.

. Anticipate and resolve client's needs, complaints ensuring

satisfaction, respond promptly and acknowledge all clients, however

busy and whatever time of the day.

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01 August 2014 - Present

12th Floor, Times Plaza Building

Ermita, Manila

Philippines

Senior Customer Service Representative

. Improve and supervise the operational systems, processes and policies

in support of organizations mission.

. Manage financial management, allocations and controls.

. Managing Centre's Contractors, Vendors and Suppliers.

. Regular meetings with the General Manager around operational/sales

planning.

. Establishes sales objectives by helping and developing annual sales

quotas for area and regions; projecting expected sales volume and

profit for existing and new products.

. Ensuring a harmonized approach of handling complaints of all the

clients.

Education

Tertiary Education

University of the East

105 Samson Road, Caloocan City

Bachelor of Science in Tourism Management

2009-2013

Secondary Education

Maysan National High School

Maysan Road, Valenzuela City

2005-2009

Primary Education

Dalandanan Elementary School

Dalandanan, Valenzuela City

1999-2005

Personal Trait

Age: 21

Birthday: January 25, 1993

Place of Birth: Valenzuela City

Height: 5'4" (162.56cm)

Languages Spoken: English, Filipino

Civil Status: Single

Religion: Roman Catholic

Citizenship: Filipino

Skills

. Proficient in Microsoft (Word, PowerPoint, Excel and Outlook) and in

using the Internet

. Competent and Goal-Oriented

. Strong written and verbal communication skills

. Courteous and Prompt

. Good in interacting with people

. Able to work and be assigned in different country.

Reference

Carlo Martin Panizal

General Manager

Regus

Contact no.: +632-***-****

Ana Rocero

Area Director

Regus

Contact no.: +632-***-****

Contact this candidate