Customer Service Supply Chain

AMAR JHUNJHUNWALA

Address:

Herambh Shrushti Co-op Hsg.Soc.,

Flat No.:- 105, D-Wing

Shani Nagar, Nr.Shani Temple,

Badlapur (West), Mumbai - 421503,

Mobile:-932*-***-***

Email: - *****************@*****.***

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CAREER OBJECTIVE

To work in an exciting and professional environment of an organization with

continuous learning, development and growth possibilities. Work to satisfy

both internal and external customers by continuous process improvements.

Resolving issues and maintaining high Customer Satisfaction.

BRIEF OVERVIEW

. 7+ yrs of experience in Supply Chain, Logistics & Customer Service in

Medical, Pharma, & Manufacture industry.

. Monitoring & Controlling CFA based at Delhi & Kolkata - Planning &

maintaing stocks, order processing & SCM operations.

. Monitoring KPI of Customer Service & Hubs on monthly basis (Invoices

vs. Dispatches & Dispatches vs. POD).

. Monitoring Pending Order & Pending PI (Proforma Invoice).

EMPLOYEMENT

Currently working with B Braun Medical (India) Pvt. Ltd. as an Officer -

Customer Support SCM Trading

Organization :- B Braun Medical (India) Pvt. Ltd

Duration :- Since May-2012 to till date.

Roles and Responsibilities

Deputed as Officer - Customer Service for Handling Order Processing.

Responsible for Customer Service, Hub Operation, Logistics and Supply Chain

Management activities.

. Handling of Complete Order Processing Cycle, Creating Orders, Sending PI

to customer for advance payment & Invoices as per the SOP define or

policies design.

. Follow-up with the warehouses / C&F for dispatch details & informed the

same to the customer either by mail or phone on day to day basis.

. Monitoring of pending purchased order & invoice the same as & when goods

received.

. Providing Monthly Sales Register & Pending Orders to Customer/Sales Team

on monthly basis.

. Providing Stock Transfer between Inter-Warehouse for invoicing purpose as

per order requirement.

. To serve external as well as internal customer, by providing adequate &

timely information required by them.

. Handling & Controlling C&F in terms of Stocks, Audit, Transporters Bill &

any daily activity or pending issue.

. Coordinating with the transporter & the insurance company on the damaged

stocks received by the customer & settle the claim.

. Issuing Debit note / Credit note or Stock return as per the policies or

SOP define.

. Used of appropriate transporter for dispatch & timely delivery of goods

(considering the freight cost)

. Checking mail & giving feedback to the customer on day-to-day basis.

. To maintain positive morale and development of excellent working

relationships in the team.

LAST EMPLOYEMENT

Last was working with USV Limited c&f Service Link India (P) Ltd. as an

Logistics -cum- Distribution Customer Service Executive

Duration :- Since December-2008 to March-2012

Department :- Distribution (Supply Chain)

Designation :- Logistics -cum- Distribution Customer Service

Executive

Achievements

. SAP Implementation - Testing, Verifying & Implementation of SAP.

. Experience in setting-up de-centralization process of Hub (warehouse) and

customer service functions.

. Error Free Order Processing.

. Consolidated several purchase orders or Demand into single load for

dispatch result in reduction in Freight Cost & Safely delivery of goods.

. Weekly Cycle Stock Count & Timely Liquidation of Near Expiry Products.

. Handling Prestigious tenders Orders in terms of Timely availability of

stocks, Execution & delivery of orders to avoid LD & maintain the

customer satisfactions.

Other Work Experience

Organization :- Marudhar Industries

Period :- July-2003 to Octomber-2008

Designation :- Account Assistant - cum - Logistic Exe.

STRENGTHS

. Ability to manage change with ease.

. Inter Personal and Organizational Skills & Managing Team.

. Ability to Manage Stress, Time and People effectively - Multi-Tasking

. Good Team Player with Positive Attitude.

. Knowledge of SAP systems for Sales & Distribution Module.

Educational Qualification

Passed SSC in the year 1995-96 from Mumbai Board from 2nd class.

Passes HSC in the year 1997-98 from Birla College (Kalyan) from Mumbai

Board from 2nd class.

Pursuing TYB`com` from Jaipur National University (Distance Education)

Personal Details

Date of Birth : - 23rd June, 1980

Nationality :- Indian

Passport No. :- L7423381

Marital Status : - Married

Inherent Qualities : - Optimist, Leadership, Punctual,

Commitment, Creative,

Inquisitiveness to learn

Language Known : - English, Hindi, Marathi & Guajarati

Computers : - SAP (Module SD),Microsoft programmes in MS-Word, MS-

Excel,

PowerPoint, Tally7.2.etc..well versed with Internet

Interests : - Music, Traveling, and Cricket

References are available on request.

(Amar Jhunjhunwala)

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