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Data Analyst, Technical/Desktop Support, Technical Writing

New York, NY
February 26, 2015

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Rosa O. Pelis

**** ****** ******, ****** *****

Bronx, NY 10461

Mobile: 347-***-****



To obtain a position as a Data Analyst and utilize my technical background,

analytical skills, ability to simplify complex information and strong

commitment to a dynamic team environment

Technical Skills:

Operating Systems/Platforms: Microsoft Windows 95/98, 2000, XP, 7, 8,


Languages: HTML, Java

Databases: SQL, LDAP, SAP

Desktop Applications: Microsoft Office, Microsoft Visio, Microsoft

SharePoint, Adobe Photoshop,

Adobe InDesign, Macromedia Flash MX

Professional Experience

TTMS- NAEDC (Toyota Tsusho Media Service)

North America Engineering Data Control, New York, NY

10/2008- 05/2014

Technical Representative/System Support

* Developed internal operational manuals to conduct new hire training

resulting in faster productivity

* Supported Engineers from Toyota Motor Manufacturing Plants to exchange

CAD Data, 3D Drawings, Production and Prototype data to Suppliers

quickly and efficiently

* Created end user manuals (English/Spanish) through screen shots and

visual data flow to minimize obscurity and to ensure proper use of

Toyota's confidential data

* Troubleshoot system related issues in a timely manner preventing

downtime of work flow (Issues such as login, incompatibility,

download/upload, Server, Active X permissions/WebDav Plug-in)

* Created new user accounts with precise scrutiny - preventing

duplication of accounts, proper manager assignment, and consistent

organizational changes reducing errors by 98%

* Supervised a support team of 4 members to quickly and efficiently

resolve users' issues increasing productivity by 25%

* Escalated difficult issues to upper management and Toyota Tsusho Japan

while maintaining positive rapport internally and externally

Coca Cola Enterprises, Elmsford NY

01/2007 - 09/2008

Accounts Payable Auditor

* Acquired information regarding payments utilizing System Application

Products (SAP) database to effectively follow up on unpaid invoices

* Ensured proper approvals, support and coding that have been obtained

on over five-hundred payment requests averaging $100,000 on a monthly


* Reviewed time sensitive documentation of over 600 purchase card

transactions during the month

* Primary point of contact and support for 52 Sales Centers and 9

Production Centers

Custom Staffing, White Plains NY

05/2006 - 01/2007

Scanning Clerk

Temporary assignment at Coca Cola Enterprises

* Scanned over 4,000 documents daily from nineteen Mid-Atlantic branches

on a timely basis

* Filed scanned documents chronologically enhancing the retrieval of

these documents

* Provided training in computer based scanning procedures resulting in

independent performance

Custom Staffing, White Plains NY

02/2006 - 04/2006

Website Coordinator

Temporary assignment at Nine West, Inc.

* Constructed Daily Sales Report for Easy Spirit and Bandolino brands

for website, retail and outlet

* Posted newly-arrived shoes/items as well as descriptions, purchase

price and special specification on the website


Johnson & Wales University

Providence, RI

Bachelor in Applied Science, Information Science

May 2005

Concentrations: Desktop Publishing, Psychology[pic]

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