Manager Case
Resume:
C elisha L. Daniels
Winston-Salem NC 27105
*********@***.***
Objective
I am looking for an opportunity in a reputed organization where I can complement my Supervisory, clinical, clerical,
quality management and case management skills and contribute in the most effective manner. To be an asset and an
effective individual to serve within your company & to entertain a different range of customers with DD and MI
diagnosis in the most ethical manner. The spectrum of MI diagnosis that I've encountered over the years has varied
from Cognitive disorders, substance-related disorders, psychotic disorders (Schizoprenia), mood disorders (Bipolar
and Depression), anxiety disorders (Panic Disorder and Social Phobia), dissociative disorders (Depersonalization),
sexual disorders (Pedophilia), eating disorders(Bulimia and Anorexia), impulse-control disorders (Kleptomania),
adjustment disorders and personality disorders (Antisocial personality).
Qualifications
Quality Auditor, Rock Tenn
December 2012-Now
To review and audit product and merchandise to ensure that the quality is up to company standards. To oversee and
review the work of staff to ensure that company policies are being followed as well as to ensure quality of work being
produced is appropriate. To review company batch paperwork at the beginning and end of shifts and if not up to par to
take appropriate steps (filling out issue reports, nonconformance reports, putting production on “Hold”). Once
paperwork is reviewed and determined to be correct, production can be released and batch paperwork goes to a
higher level for review. To act as a mediator between employees, Line Leaders and the Quality Auditor Department.
Qualified Professional, Friendly People That Care
August 2011-March 2013 (100% MR/DD Population 50/% Dual; diagnosis adult…male & female)
Supervise and monitor staff in Day Programs and group homes to ensure that documentation is completed within a
timely manner and within state guidelines. Complete monthly supervision reports. Complete monthly supervised
living progress notes for clients within group homes. Act as a liaison between staff, case managers and director
addressing issues as needed. Over the years I have worked with and supervised many people (adults, children and
geriatrics) who have not only had DD diagnosis but MI as well (dual diagnosis). Developed, planned and implement a
system wide quality management system for agency. Responsible for regulating the day-to-day office operations;
participated in Administrative meetings in all QA/QI, Client Rights, and Management team meetings. Recorded
and analyzed statistical data used to develop reports for Management Team
Case Manager, NuDay Case Management, W.-S
April 2007-May 2011 (30% Dual Diagnosis, 70% MR/DD Population child and adults, male and female)
Worked as a self-contractor to meet the educational, vocational, residential, financial, social mental and non-mental
health treatment needs of the individual by assessing, coordinating, assisting monitoring and linking multiple services
as they are needed by the client either between programs within the area program or from other unrelated agencies.
It is also the case manager’s responsibility to monitor services of other providers and to review documentation to
ensure that client is receiving quality care. The case manager is capable to work and to make important judgments
independently. It is also the case manager’s job to document all interventions and submit on a timely manner. The
case manager has worked with the MR/DD and Mental Health population, as well as coordinated and linked services
such as: CAP, Developmental Therapy, Targeted Case Management as well as other services. Although most of these
individuals primary diagnosis was DD many individuals also carried MI diagnosis (dual diagnosis) .
Case Manager II, FootPrints Carolina, W.-S.
December 2004-April 2007 (50% MR/DD Population & 50% MH Population child and adult, male and female)
To meet the educational, vocational, residential, financial, social mental and non-mental health treatment needs of the
individual by assessing, coordinating, assisting monitoring and linking multiple services as they are needed by the
client either between programs within the area program or from other unrelated agencies. It is also the case
manager’s responsibility to monitor services of other providers and to review documentation to ensure that client is
receiving quality care. The case manager is capable to work and to make important judgments independently. It is
also the case manager’s job to document all interventions and submit on a timely manner. The case manager has
worked with the MR/DD and Mental Health population, as well as coordinated and linked services such as: CAP,
Developmental Therapy, and Community Support Services as well as other services . I worked with MI individuals and
oversaw their Community support cases and have on occasion filled in for my staff when be. I went through the
Targeted Case Management/Community Supports Conference in November 2005, as well as attended the
Community Support Services training in August 2006. Have also had the experience of traveling to Murdoch on
several occasions to coordinate and facilitate discharge from facility back into community.
Habilitation Technician, Carolina Habilitation Services, W.-S. (40% MR/DD Population & 60% MH child and adult
male)
January 2004-November 2004
To supervise clients and the group home’s daily activities. To maintain the home and it‘s up keep. Supervise client’s
wellbeing, healthcare, medications, and everyday issues. To serve as a liaison between clients, parents, home and
corporate office. To administer medications and to ensure that clients adhere to schedule. To document all activities
and incidents that may occur within the home. The group homes previously mentioned varied from adolescent males
with MI issues to adults with MI issues.
Human Services Technician, Center Point Human Services, W.S.
March 2003-December 2004 (%80 MR/DD Population, %20 Dual Diagnosis Adult Population, male and female)
Worked in group homes and performed activities such as: bathing, feeding, and transporting clients. Work in the
Choices Program, with the Forsyth Technical Community College classes, in the Day Program, on the Forsyth
Industrial Floor, and in the Adult Day Program. Capable of medication administration (including insulin), first-aid and
CPR trained, CORE trained, trained in self defense, documentation, and ensured all clients’ safety. Worked in the
Community Based Services Program (Professional and Paraprofessional), now known as Home and Community
Supports, Developmental Therapy and Community Support Services…depending on classification of population
served. Responsibilities were to work one on one with clients who have disabilities and to run goals that are person
centered. NC Interventions were sometimes utilized. Documentation was done daily. Ensure safety and well being
of clients. Clients were sometimes transported as needed. Most of these individuals were DD diagnosis but some
were also dually diagnosed.
Administrative Assistant, Artistic Stone, W.-S.
Aug. 1998-Febuary 2003
Payroll, answered multi-lined phone, typed, hiring procedures, and assisted owner with start up and shut down of
office operations, supervised crews and filled in for administrator.
Administrative Assistant, Reynolda Park Assisted Living, W.-S.
July 1997-January 1998
Prepared payroll, petty cash and processed receipts for corporate office. Assisted manager, activities supervisors
and head nurse. Answered multi-lined telephone typed, filed and distributed mail. Prepare doctors orders and menus
for residents. Assist residents, families, and visitors.
Secretary II, Forsyth Technical Community College, W.-S.
June 1996-June 1997
Answered multi-lined telephones, registered student for upcoming classes, and collected fees, typed, operated copy
and fax machines. Designed flyers and kept minutes for the Small Business Center. Assist manager with opening
and closing procedures.
Education
Dec. 2006 Master’s Degree in Rehabilitation Counseling
2001-2002 Bachelor’s in Arts in Psychology, Salem College
1998-2000 Associates in Arts in Pre-Psychology, Forsyth Technical Community College
1997-1998 Certificate in Medical Transcription, Professional Career Development Institute
1995 Certificate in Clerical Skills (word processing, excel)
Relevant Experience
I am qualified for the job and in the field that I am into because I had a 12-year-old, child with disabilities who passed
away on May 1, 2002. He taught me the true meaning of advocacy and instilled a special place within my heart for the
disadvantaged. I have tutored and mentored disadvantaged children as well. Mental Illness has also touched my life
in a very personal way with two family members diagnosed with Bipolar Disorder, three other family members
diagnosed with Schizophrenia and one with Depression. This exposure dates back to about 20 years ago. I truly enjoy
my working with clients and within the population. As a case manager one supervises each client on their case load
along with provider agencies. In my community support services I supervised not only the case but the workers as
well. With Friendly People That Care I supervise around 30 employees as well as about 30 clients. I have had to
supervise staff, fire them, write them up, suspend them you name it everything that a Supervisory position entails
Other Experience
Tax professional work done for H&R Block for the last two years during tax season. Was a field surveyor for the
United States Census Bureau in 2010. Notary Public- commission expires December 06 2014. I graduated Cum
Laude (3.69) from Salem College in 2002, Phi Theta Kappa inductee (honors society) @ Forsyth Technical
Community College and graduated with a 3.80 GPA in 1998. CHI SIGMA IOTA & ALPHA CHI OMICRON, Honor
Society @ Winston-Salem State University in April 2006. . I sit on the board of directors for the Boston-Round Up
committee.
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