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Project Manager, IT Manager, Technical Support

Chicago, IL, 60626
February 26, 2015

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Ricky C. Penick

**** ***** ******** ******

Chicago, Illinois 60626 312-***-****


Experienced technologist, business consultant, IT manager and project manager. Strategically

oriented facilitator comfortable with interactions with senior executives, peers, and team

members in both for-profit and nonprofit organizations. Effective trainer and provider of

technical support for Microsoft and Apple environments.


Current (1/1991-present) Penick and Associates, Inc.


2012-2014 Dunn Solutions Group

Network Administrator

19851991 ShoreBank Corporation

Assistant Vice President South Shore Bank

Manager of Micro Computer Systems

Assistant Controller

Director of Purchasing

19741985 Liberty Mutual Insurance Company

Claims Supervisor


Penick and Associates, Inc.

Managed Help Desk and Projects for Packaging Corporation of America

Managed help desk (all levels) for desktops, servers, network, AS400, and mainframe

applications using internally developed ticketing system.

Responsible for developing graphs and charts for annual strategic plan along with

presentations based on the plan for the board of directors.

Developed reporting system for paper testing laboratory to verify quality of paper

products for industry collaboration.

Network Migration for Partex Marking Systems, Inc.

Analyzed existing business processes

Migrated network from SBS 2003 to SBS 2011


Migrated Workstations from Windows XP to Windows 7 and Office 2003 to Office


Implemented and upgraded SharePoint Sites used for collaboration and technical


Installed and optimized vertical market software,

Upgraded Accounting software.

Implemented CRM solution.

Provided technical support and end user training

Information technology strategic planning and implementation for Christ Universal Temple

Implemented and maintained SharePoint sites for group calendaring, help desk

management, and document management

Provided technical support and end user training

Developed IT roadmaps and implemented strategies for business processes, capacity

planning, software licensing and technology refresh.

Church Management System upgraded

Planned, managed, and executed conversion from DOS based Great Plains to Microsoft

Small Business Financials (Dynamic). Created new general ledger and managed parallel

systems during conversion.

Replaced POS system with new hardware including PCs, cash drawers, scanners, and

credit card terminals, and updated server based bookstore management system


Revamped Financial Functions for National BDPA

Conducted internal audit and process review.

Revised general ledger.

Hired external accountants for audit and preparation of 990s.

Implemented transaction processing procedures for sponsorships, memberships, and

chapter payables and receivables.

Information Technology strategic plan for Clerk of the Circuit Court of Cook County

Developed strategic plan in conjunction with the National Center for State Courts


Worked with outgoing and incoming clerks and senior staffs to perform systems

evaluation and create IT transition plan.

Image design and nationwide implementation for McDermott Will and Emory

Developed new images for desktops, laptops, and servers.

Led implementation team.

Designed and implemented system to handle cash deposits for Citibank’s ATM network.

Resolved balancing problem and reconciled general ledger accounts for cash deposits in

ATMs and real time customer credits.

Developed application to manage daily cash deposits.

Designed and implemented performance tracking and incentive plan.

Dunn Solutions Group

Managed and maintained IT infrastructure for entire company onsite and remotely


Provided IT technical support for entire company using SharePoint based help desk

tracking system

Replaced domain controllers and upgraded active directory

Administered over 20 physical servers and an average of 60 virtual servers, primarily

Windows Server 2003/2012 and Hyper-V with some CentOS and Ubuntu Linux servers. 1

HANA sever with SUSE Linux

Managed Elastix VOIP system (CentOS Linux)

Acquired and configured all servers, laptops, desktops, and peripherals.

Designed new server room and moved existing infrastructure.


ShoreBank Corporation

Re-engineered bank structure and created MIS department

Developed system for tracking and pricing bond portfolio.

Developed system for paying shareholder dividends.

Conceived and implemented microcomputer strategy, which allowed a 65% increase in

assets without increasing personnel.

Designed and installed microcomputer based general ledgers for new bank holding

company and affiliated company.

Converted payroll system from vendor to microcomputer based system costing one tenth

as much.

Provided technical support


Liberty Mutual Insurance Company


Introduced Microcomputer usage to Company

Developed PC based docket tracking system for litigation cases


Carleton College

Northfield, MN

Bachelor of Arts in English

Graduate School of Banking

University of Wisconsin

Madison Wisconsin




Corporate Advisory Council

National Parliamentarian

National VP-Finance

Chicago Chapter President

Chicago Chapter Executive Vice President

Chicago Chapter Program Director

Chicago Chapter Communications Director

Black Creativity Advisory Committee - Museum of Science and Industry


Finance Chair



Intel based PCs and Servers

Apple Macintosh

IBM AS 400


All versions of Microsoft QuickBooks Pro

Operating Systems

Office including: Microsoft Dynamics

Windows (all versions) • Word TurboTax Professional

Macintosh OS (all



• PowerPoint

Network Symantic (various)

• Excel Various diagnostic and


anti-malware utilities

DNS • Project

DHCP Contact Management

• Visio

Windows Server (all • One Note

versions) Microsoft CRM

• Publisher

Small Business Server Microsoft Outlook

Various Vertical

Project Server Applications Internet

Microsoft Dynamics


CRM Internet Explorer

Google Chrome

Productivity Applications Microsoft Access


Microsoft SQL Server

Microsoft Office 365 Microsoft SharePoint

Accounting/ERP/Tax (all versions)


Microsoft Certified Professional (MCP)

Microsoft Small Business Specialist

Microsoft OEM System Builder Program


Intel Products Dealer

QuickBooks Professional Advisor

Symantec Enterprise Alliance Associate

Hewlett Packard Value Added Reseller

Cisco Registered Partner

Project Management (PMP 2005/2010)


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