Ricky C. Penick
Chicago, Illinois 60626 312-***-****
Experienced technologist, business consultant, IT manager and project manager. Strategically
oriented facilitator comfortable with interactions with senior executives, peers, and team
members in both for-profit and nonprofit organizations. Effective trainer and provider of
technical support for Microsoft and Apple environments.
Current (1/1991-present) Penick and Associates, Inc.
2012-2014 Dunn Solutions Group
19851991 ShoreBank Corporation
Assistant Vice President South Shore Bank
Manager of Micro Computer Systems
Director of Purchasing
19741985 Liberty Mutual Insurance Company
Penick and Associates, Inc.
Managed Help Desk and Projects for Packaging Corporation of America
Managed help desk (all levels) for desktops, servers, network, AS400, and mainframe
applications using internally developed ticketing system.
Responsible for developing graphs and charts for annual strategic plan along with
presentations based on the plan for the board of directors.
Developed reporting system for paper testing laboratory to verify quality of paper
products for industry collaboration.
Network Migration for Partex Marking Systems, Inc.
Analyzed existing business processes
Migrated network from SBS 2003 to SBS 2011
Migrated Workstations from Windows XP to Windows 7 and Office 2003 to Office
Implemented and upgraded SharePoint Sites used for collaboration and technical
Installed and optimized vertical market software,
Upgraded Accounting software.
Implemented CRM solution.
Provided technical support and end user training
Information technology strategic planning and implementation for Christ Universal Temple
Implemented and maintained SharePoint sites for group calendaring, help desk
management, and document management
Provided technical support and end user training
Developed IT roadmaps and implemented strategies for business processes, capacity
planning, software licensing and technology refresh.
Church Management System upgraded
Planned, managed, and executed conversion from DOS based Great Plains to Microsoft
Small Business Financials (Dynamic). Created new general ledger and managed parallel
systems during conversion.
Replaced POS system with new hardware including PCs, cash drawers, scanners, and
credit card terminals, and updated server based bookstore management system
Revamped Financial Functions for National BDPA
Conducted internal audit and process review.
Revised general ledger.
Hired external accountants for audit and preparation of 990s.
Implemented transaction processing procedures for sponsorships, memberships, and
chapter payables and receivables.
Information Technology strategic plan for Clerk of the Circuit Court of Cook County
Developed strategic plan in conjunction with the National Center for State Courts
Worked with outgoing and incoming clerks and senior staffs to perform systems
evaluation and create IT transition plan.
Image design and nationwide implementation for McDermott Will and Emory
Developed new images for desktops, laptops, and servers.
Led implementation team.
Designed and implemented system to handle cash deposits for Citibank’s ATM network.
Resolved balancing problem and reconciled general ledger accounts for cash deposits in
ATMs and real time customer credits.
Developed application to manage daily cash deposits.
Designed and implemented performance tracking and incentive plan.
Dunn Solutions Group
Managed and maintained IT infrastructure for entire company onsite and remotely
Provided IT technical support for entire company using SharePoint based help desk
Replaced domain controllers and upgraded active directory
Administered over 20 physical servers and an average of 60 virtual servers, primarily
Windows Server 2003/2012 and Hyper-V with some CentOS and Ubuntu Linux servers. 1
HANA sever with SUSE Linux
Managed Elastix VOIP system (CentOS Linux)
Acquired and configured all servers, laptops, desktops, and peripherals.
Designed new server room and moved existing infrastructure.
Re-engineered bank structure and created MIS department
Developed system for tracking and pricing bond portfolio.
Developed system for paying shareholder dividends.
Conceived and implemented microcomputer strategy, which allowed a 65% increase in
assets without increasing personnel.
Designed and installed microcomputer based general ledgers for new bank holding
company and affiliated company.
Converted payroll system from vendor to microcomputer based system costing one tenth
Provided technical support
Liberty Mutual Insurance Company
Introduced Microcomputer usage to Company
Developed PC based docket tracking system for litigation cases
Bachelor of Arts in English
Graduate School of Banking
University of Wisconsin
Corporate Advisory Council
Chicago Chapter President
Chicago Chapter Executive Vice President
Chicago Chapter Program Director
Chicago Chapter Communications Director
Black Creativity Advisory Committee - Museum of Science and Industry
Intel based PCs and Servers
IBM AS 400
All versions of Microsoft QuickBooks Pro
Office including: Microsoft Dynamics
Windows (all versions) • Word TurboTax Professional
Macintosh OS (all
Network Symantic (various)
• Excel Various diagnostic and
DNS • Project
DHCP Contact Management
Windows Server (all • One Note
versions) Microsoft CRM
Small Business Server Microsoft Outlook
Project Server Applications Internet
CRM Internet Explorer
Productivity Applications Microsoft Access
Microsoft SQL Server
Microsoft Office 365 Microsoft SharePoint
Accounting/ERP/Tax (all versions)
CERTIFICATIONS AND AUTHORIZATIONS
Microsoft Certified Professional (MCP)
Microsoft Small Business Specialist
Microsoft OEM System Builder Program
Intel Products Dealer
QuickBooks Professional Advisor
Symantec Enterprise Alliance Associate
Hewlett Packard Value Added Reseller
Cisco Registered Partner
Project Management (PMP 2005/2010)