IT Project Management, IT Business Analyst, IT Manager

Judith M. Milligan

*** ********* ***, *********, ** 37934

703-***-**** cell

************@*****.***

Senior Level Information Technology Manager

Enterprise-Wide Information Systems Management, Application/System Development, Legacy Systems

Upgrades, Large-Scale IT Project Management, Strategic Planning, Change Management, Business

Process Re-engineering, Hardware/Software Implementation & Configuration, Website Administration,

Client/End-User Support, Procedure/Process Development, Process Improvement Methodologies, IT

Best Practices, IT Process Documentation, Cost Reduction Strategies, Contract Negotiations,

Security/Disaster Recovery, Business Continuity Planning, Employee Training/Development, Budgeting,

Cost Reduction Strategies

Established a successful record of senior-level information technology management performance, and

accomplishments for overseeing IT operations and leading initiatives that directly resulted in corporate

revenue/profit growth.

Distinctions include;

(1) earning senior recognition for leading the development and implementation for new web

applications that replaced legacy systems and enhanced enterprise-wide operations;

(2) receiving the City Star Award for a $2.5M project that involved the City-wide implementation of a

new system that saved an estimated $1.5m in annual costs and

(3) earning two President’s Quality Circle Awards.

Education

M.S., Information Technology Management – Johns Hopkins University, Baltimore, MD

Bachelor of Computer Science – East Tennessee State University, Johnson City, TN

Professional Experience

SIEMENS, Knoxville, TN (and international sites), 3/2012 – 8/2014

IT Business Analyst IV (Project Management, Oracle Enterprise (ERP) Support

Project Management:

• Managed new software implementations for the IT Department and customers. (Including Oracle

Hyperion Financial Management System and Simco CERDAAC software (to control calibration,

maintenance, and FDA manufacturing compliance.)

• Lead all meetings and the integrated team (kick-off through project close). Wrote test scripts for

new software implementations.

• Managed and directed the daily execution of contract requirements to assure that cost, schedules

and performance goals were met.

• Participated as a team member on bid and proposal activities insuring the requirements of the

request for proposal were met in preparation and documentation of bids and proposals.

• Gathered requirements to enhance Agile software used to provide opportunities to improve

development lifecyle and to remain competitive in the marketplace.

Oracle ERP Support:

• Performed complex analysis of business goals, objectives and needs of the general business

environment and created functional and/or technical specifications and flowcharts.

• Developed planning and design of business processes and systems.

• Performed advanced areas of work for the professional field to resolve complex problems not

covered by existing procedures.

• Developed recommendations for complex changes in order to improve and support business

activities.

• Facilitated complex business case development (planning and initiation, responding to budget,

develop ad hoc planning requests and evaluations.

• Provided specialized guidance or support for end users.

• Software license costs and evaluations – saved Siemens over $100,000 in costs in 2013.

CITY OF ALEXANDRIA, Alexandria, VA, April 2001 – July 2011

Division Chief of Applications, Information Technology Services Dept., 2/2003 – 7/2011

Promoted into a leadership position to manage the Applications Group within the City of Alexandria’s

Information Technology Services Department. Directed the development, implementation, and upgrade

of enterprise applications and integration services that streamlined City-wide business operations and

provided software troubleshooting and support.

• Managed daily operations in an on-call 24/7 role, including budgeting; employee recruiting,

training, evaluation and motivation; scheduling; programming development; IT project

management; performance standards; programming standards and practices; and responding to

annual City-wide financial audit.

• Developed the group’s 5-10 year strategic plans and managed completions of state, city, and

Federal mandates.

• Established policies and procedures for emergency preparedness, disaster recovery, continuity of

operations, and regulatory compliance (including HIPPA).

• Worked closely with other City departments to identify/meet specific IT software, database, and

programming needs.

• Managed IT Projects, including developing project plans and preparing bids and statements of

work for contractors.

• Earned recognition for developing and implementing the comprehensive strategy and associated

documentation that replaced legacy systems with web applications.

• Successfully implemented department reorganization that reduced employee head count while

simultaneously reassigning tasks and motivating remaining staff members.

• Implemented change management and business process re-engineering to manage the workload

while maintaining quality service and efficient IT operations during department budget cuts.

• Served on the Senior City Management Group working with other senior executives to develop

and implement strategic initiatives and budgeting that was submitted to the City Council for

approval.

• Received a special merit award for performance associated with a two-year project that stabilized

the City’s billing and payroll systems through process refinement, reprogramming, and

documentation; eliminating system repair costs; and minimizing downtime and overtime to repair,

recover, and stabilize the systems.

• Received an Outstanding Performance Award for work on a one-year project that developed and

implemented the City’s new applicant tracking system that significantly reduced recruiting time

from six months to two months.

• Responsible for recruiting permanent and contracted employees including new hires paperwork.

• Led the Group to receive the City Star Award for a $2.5M project, five year project that involved

the City-wide implementation of a new document imaging system that saved an estimated $1.5M

in annual costs and ensured compliance with the Freedom of Information Act.

• Converted mainframe HR/payroll system to a web-based application saving the City money in

annual payroll processing time/efficiency savings and printing/postage costs.

CITY OF ALEXANDRIA (continued)

Financial Team Lead, Computer Programmer IV (3/2001 – 2/2003)

Supervised a team of computer programmers and provided project management support. Managed the

design, development, implementation, and documentation of enterprise financial computer applications.

• Managed special projects that involved the development and implementation of IT applications for

the City’s human resources, payroll, accounting, general ledger, asset management, and tax

reporting systems.

• Performed programming and wrote reports in absence of programmers.

ARLINGTON COUNTY GOVERNMENT, Arlington, VA, 7/1999 – 4/2001

Information Systems Analyst III / Acting Applications Division Chief

Hired following contract position with Vistronix, Inc., to manage the programming activities for the

County’s enterprise financial applications. Worked closely with the Treasurer, Commissioner, Human

Resources, and Accounting.

• Accountable for employee recruiting, training, supervision, and evaluation; budgeting;

performance measures; full life-cycle project management; and cost analysis.

• Supported Year 2000 efforts by managing programmers that were changing programming code

and managing help desk team.

VISTRONIX, INC., Arlington, VA 1997 – 1999

Project Manager/Team Lead

Worked as a contractor to Arlington County Government to:

• Analyze multiple application systems (e.g., cost, screen design, reporting, flow chart) to make

recommendations for Year 2000 compliancy.

• Installed new hardware and software and maintained MS Access and SQL databases.

• Wrote user manuals for new systems/applications and provided training/on-going technical

support to 85 end users.

• Served as Team Lead on a project for the Maryland Department of Education that involved the

design of the Center for Teach Enrollment (CTE) application; reviewed existing systems for data

input screens, forms, and reports. Interviewed end-users; and developed a data model using

Logic ERWin. Awarded Phase II based on design.

• Provided full life-cycle development of a new web-based license origination and renewal

application for the Maryland Department of Labor, Licensing, and Regulations.

• Managed the team that developed a web-based application (using Cold Fusion and MS SQL) that

automatically routed long distance calls to the lowest rate carrier for a Germany-based company.

• Served as Webmaster maintaining the Vistronix website, including developing forms used in

human resources, security, NT 4.0 operating system, IIS, HTML, Adobe Acrobat, and CuteFTP.

Trained and supported 40 in-house users and 200 field contractors; purchased hardware and

software and maintained the corresponding inventories.

• Received two President’s Quality Circle Awards for exceptional achievement, customer support,

and dedication.

Training

Innotas Project Management Software Leadership Development; Supervisory Training

Planning Effective Meetings Strategic Planning and Customer Service

Employment Procedures Workshop Conflict Management

Primavision Project Management Software Mastering IT Projects

Purchasing for the City of Alexandria Workforce Diversity

Administrative Regulation Workshop IT Project Mgmt. Program, Fairfax County Gov’t

Leading, Educating and Developing (LEAD) Program, Weldon Cooper Center (Charlottesville, VA) for

Public Service.

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