Customer Service Executive

Kerstin Scott

*** ******** ****** . *******, **, 33835 . 206-***-**** .

********@*******.***

Executive Business Administrator/ Executive Assistant

Proven ability to improve operational efficiency and profitability through

effective business and executive support. International experience includes

project management, travel coordination, scheduling, and event management.

Special expertise in resolving urgent issues within short timeframes,

building and leading top-performing teams, and optimizing processes.

Core Competencies:

Executive Support . Relationship Management . Document Control . Vendor

Management

. Budget Control . Workflow Streamlining .Staffing/Recruiting . Invoicing

. Customer Service

. Reporting . Presentations . Project Management

PROFESSIONAL EXPERIENCE

MICROSOFT CORPORATION, Redmond, WA 2007 - 09/2014

Executive Business Administrator (2008-2014)

Provide administrative support for two senior Cloud & Enterprise Content

Service & International organization executives, plus up to 200 US and

overseas employees. Manage calendars and agendas, organize onsite and

offsite events, and negotiate pricing with vendors/facilities. Carry out

office space allocation. Recruit and train executive assistants. Serve as

Vendor Account Manager, acting as a point of contact for invoicing,

supplier onboarding, RFPs, and SOWs.

. Earned Developer Division All Star Award in 2010, for exceptional

performance.

. Organized team events and symposia with up to 600-plus attendees and

budgets up to $500,000. Arranged hotel accommodations, facilities, food,

beverage, entertainment, and transportation.

. Consistently came in under budget for event planning, by as much as

$120,000.

. Worked with HR on hiring and firing activities. Documented headcount

changes, led onboarding of new hires and ensured compliance with

procedures.

. Effectively prepared Visa applications for executives relocating to/from

China, Russia, and India.

. Improved efficiency of PO tracking and budget spend reporting by

creating a SharePoint site to track spending by group, month, and

project.

. Streamlined supplier is hiring process by creating a SharePoint tool to

manage associated activities.

. Monitored $6M in annual POs for project managers to ensure on-time

extension and to invoice.

. Enhanced knowledge sharing among administrative teams by designing a

SharePoint tool.

. Spearheaded vendor consolidation effort projected to save $2M in 2014-

2016.

. Project Manager for RFPs, Events, and localization projects

Business Administrator (2007-2008)

Supported three directors in the Global Service Automation division.

Maintained calendars, scheduled meetings and events, recorded meetings at

events. Managed headcount.

. Increased team communications by organizing team building events.

Kerstin Scott . Page 2 . ********@*******.***

AVANADE DEUTSCHLAND GMBH, Kronberg, Germany 2002 - 2007

Executive Assistant

Provided support for General Manager of Austria, Switzerland, and Germany

at joint venture between Accenture and Microsoft. Key point of contact for

customers and partners. Prepared invoices, reports, correspondence,

financial statements, and PowerPoint presentations. Recorded minutes at

meetings. Reviewed incoming documents and communications and distributed

them accordingly. Organized meetings, luncheons, and other events.

Identified areas for operational improvement.

. Delivered recommendations that led to reduced costs and streamlined

workflow.

ACCENTURE DIENSTLEISTUNGS GMBH, Kronberg, Germany 1998 - 2002

Executive Assistant Supervisor

Supported two senior partners and two junior partners. Supervised team of

16 executive assistants charged with supporting 380 Managers and 12

Partners. Managed travel arrangements, schedules, policy and procedure

compliance, recruiting, work schedules, and assignments. Carried out

employee evaluations.

. Improved efficiency by training new assistants in job functions and

company policies.

. Member of team that established a new executive support service team to

increase productivity and quality of executive assistance.

CAREER NOTES: Previously held positions of Sales Representative at SYMBOL

TECHNOLOGY, Office Assistant at NESTLE DEUTSCHLAND, and Sales

Representative with WANG DEUTSCHLAND.

EDUCATION

Certified Commercial Administrator, Deutsche Angestellten Gewerkschaft -

Dudenhofen

Certified Doctors Helper, Dr. Toman - Frankfurt

TECHNICAL SKILLS

MS Office, OneNote, SharePoint, Lync

LANGUAGES

Fluent German

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